Name: Mobiles.co.uk
Rating: 4.70

“Ordered mobile for sons Xmas with PlayStation bundle sent phone didn’t send PlayStation bundle contacted them to be told PlayStation bundle was out of stock..false advertising”

Helpful Report

Posted 5 years ago

Hi Charles, So sorry to hear about the issues caused with the Playstation Bundle. We can certainly check this out for you and see what has gone here. If the Playstation is out of stock, we may be able to provide you with an update on stock and see the status of the free gift. Please could you email us at Reviews@mobiles.co.uk so that we can check the status of your Playstation? - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Poor customer service, doesn’t stick to there word when things will be delivered, communication awful.”

Helpful Report

Posted 5 years ago

Hi Emma, We are sorry to hear about the service that you received from us on this occasion as this isn't what we like to hear. We will always try our best to address any issues and ensure that we improve our service so that customers have a better experience moving forward. We’re always working on improving our Customer Services and would like to ensure any comments and feedback is passed onto the relevant team. To allow us to do this, we’ll need you to get in contact with us. Please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address/Date of birth • Order Number Please feel free to include any further information that you may require assistance with. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“The cost of the iPhone deal was competitive but it ends there. The phone arrived but the sim took over a week to connect. The call centre waits were 50 minutes long, once I waited 50 minutes then the call was ended before I spoke to anyone. Great phone but very poor customer service”

Helpful Report

Posted 5 years ago

Hi Nina, I would sincerely like to apologise with the issues that you have experienced with getting the SIM connected. It's also unfortunate to hear that you were unable to get through to the Customer Service Team. Please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address/Date of birth • Date & Time of call(s) in question Please feel free to include any further information that you may require assistance with. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Mis sold item. Wrong description of offer. Took a while to get some refund and weeks later still waiting for further refund. Customer services was a stressful experience. Would never buy from here again. Awful.”

Helpful Report

Posted 5 years ago

Dear Crispian, I'm very sorry to hear about the issues that you have experienced with the service and the refund. It's unfortunate to hear about this and we try to address all queries or issues that customers have in order to improve services moving forward. If we can assist you further please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address/Date of birth • Order number Please feel free to include any further feedback from your recent contact with us so we can ensure this is logged. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Customer service terrible”

Helpful Report

Posted 5 years ago

Hi Danny, We’re disappointed to learn of the experience you’ve had with our Customer Services. We’re always working on improving our Customer Services and would like to ensure any comments are fed back to the relevant team. To allow us to do this, we’ll need you to get in contact with us. Please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address/Date of birth • Order Number Please feel free to include any further information that you may require assistance with. Kind Regards, Kash

Posted 5 years ago

“I signed up for a sim only deal and it took one week for the SIM to arrive, I was not happy with the deal as it was advertised as £8 a month and I'm having to pay out £20 a month and every few months I have to submit a bill to receive a cheque of the payment difference. I phoned to cancel the package to be told I'm over my two weeks, I only had the SIM for a week, they said from when it was purchased on line was within the time scale so for how long it takes for the SIM to arrive it going against there refund policy because it's only two weeks. Now I have a sim that I'm paying £20 a month and not £8 and every few months have to send a bill to be reimbursed. Not a simple site and won't use mobiles. Co again”

Helpful Report

Posted 5 years ago

Hi Michelle, Firstly I would like to apologise for the inconvenience caused with the tariff price for your contract. From what you have advised it seems that this is a cashback deal. The £20 a month would be the amount before the cashback which is the monthly contractual amount you would pay. In order to get the cashback, you would need to claim £144 cashback by redemption. If you log into your account and select the 'My Cashback' Section, you can check the bills you need to submit. In regards to your return, you would have 14 days to get in touch regarding the return. You can find further information about returns at the link below: https://www.mobiles.co.uk/help. However if your query isn't resolved please contact the team over at Reviews@mobiles.co.uk. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Chapter of problems. First DPD did not deliver when promised and no notification given, Arrived 24 hours later than advised. Then when I decided to return phone lines so busy spent ages often 45 mins on phone without getting through. E mails not answered within timescales system. Still awaiting refund after numerous calls over 2 weeks after phone returned. Really disappointed”

Helpful Report

Posted 5 years ago

Hi Paul, I would sincerely like to apologise for the inconvenience caused with your order. It's unfortunate to hear that the order didn't arrive within the expected timescale. Also due to the busy period, it can take a little longer to get through to the team. However, it's disappointing to hear that you are still waiting for your refund. Refunds can take 5 working days from the day that we process the return. If you still don't have the refund please be sure to email us at Reviews@mobiles.co.uk, with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Very poor customer service. Initially sent me a faulty phone which took a week to resolve and many hours on hold/talking to customer service representatives most of whom would give a different answer to the one before.”

Helpful Report

Posted 5 years ago

Dear Dominic, I would sincerely like to apologise for the inconvenience caused with the faulty item that you have received. In the case where you receive a faulty item within 30 days of purchase, we would need to set up an exchange. The item would need to be sent back and a new one would be sent out once we have exchanged it at the warehouse. However it's great to hear that this is sorted for you but we can certainly look into any further queries you may have. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I have not had any feedback or a call back reference my query about the amount of data I have purchased. This is also the second feedback request I have had”

Helpful Report

Posted 5 years ago

Dear Colin, We are sorry to hear about the problems that you have experienced with your query. We’re always working on improving our Customer Services and would like to ensure any comments are fed back to the relevant team. To allow us to do this, we’ll need you to get in contact with us. Please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address • Order number Please feel free to include any further feedback from your recent contact with us so we can ensure this is logged. Kind Regards, Mobiles.co.uk

Posted 5 years ago

“Appalling customer service.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear about the service that you have received on this occasion. We’re always working on improving our Customer Services and would like to ensure any comments and feedback is passed on to the relevant team to investigate. To allow us to do this, we’ll need you to get in contact with us. Please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address/Date of birth Please feel free to include any further feedback from your recent contact with us so we can ensure this is logged. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Long waits to call centre, told wrong information multiple times and waiting ages for a refund to be processed. Will not use again”

Helpful Report

Posted 5 years ago

Hi Jennifer, It's disappointing to hear about this. Unfortunately due to the busy period, it can take a little longer to get through to us due to the high volume of calls. I would also like to apologise for the incorrect information that you have received from the team on this occasion. Refunds can take 3-5 working days to be processed back to your bank account. We hope that this is resolved for you but please get back in touch if you require further assistance. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Worst customer experience I have ever received. The contradictory information, the non existent communication and the complete lack of ownership from the employees has made my experience horrible”

Helpful Report

Posted 5 years ago

Hi Jiordan, I'm very sorry for the experience that you have had with us on this occasion. We’re always working on improving our Customer Services and would like to ensure any comments and feedback is passed onto the relevant team to investigate internally. To allow us to do this, we’ll need you to get in contact with us. Please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address/Order number Please also include further information about your query so we can look into it. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Didn’t pay cash back”

Helpful Report

Posted 5 years ago

Hi Jamie, Thanks for getting in touch. I'm sorry to hear that you haven't received your cashback as of yet. If you have taken out a deal for automatic cashback it can take 60 days from the order date to receive the cashback. If the deal that you have purchased is for cashback by redemption, you would need to provide the bills for the cashback month that you are claiming. You can check which bills are required by signing into your account and selecting the 'My Cashback' section. For further information on cashback please see the link below: https://www.mobiles.co.uk/cashback Kind regards, Kash Mobiles.co.uk

Posted 5 years ago

“No SIM card sent to me - still waiting”

Helpful Report

Posted 5 years ago

Hi Ben, I'm very sorry that you don't have the SIM card as of yet. We can certainly look into it and get it sorted for you. Please could you email us at Reviews@mobiles.co.uk with the details below so we can check it out. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I cannot comment yet as I have not yet received my mobile phone as of 15/12/19 (16.00) Delivery slot was 13.28-14.28 14/12 19 I was informed delivery would be today but have received no communication”

Helpful Report

(Apple IPhone 8 64GB Space Grey) - Posted 5 years ago

Hi David, Sorry to hear about the issues that you have had with the order. We can certainly check this out for you and see what is going on with the order. So we can do so can you email the team at Reviews@mobiles.co.uk with the following information: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

Hi David, Thanks for getting in touch. Sorry to hear that the order was not delivered on the expected delivery date. Unfortunately DPD can experience delays on rare occasions which means that the delivery would need to be rearranged. However if you still don't have the order and would like us to investigate this further to update you on the delivery status, please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Very easy to purchase and very quick delivery came in less than 24 hours”

Helpful Report

(Apple IPhone 8 128GB Silver) - Posted 5 years ago

Hi, We are sorry to hear about this. Please could you email us at Reviews@mobiles.co.uk with some further information so that we can look into your query? Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Plan should be 30gb of data but came from O2 with 15gb. Sent numerous emails to sort but no reply. I do not recommend this company.”

Helpful Report

(Apple IPhone XR 64GB Yellow) - Posted 5 years ago

Dear Katerine, We are sorry to hear about the issues with the data on your tariff. So that we can check this out and see what has happened here we would require some further information. Please could you email us with the information below to Reviews@mobiles.co.uk . - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“My phone arrived broken.”

Helpful Report

(Apple IPhone 11 64GB Product Red Refurbished) - Posted 5 years ago

Dear Emma, I'm sorry to hear that your handset arrived broken and we would like to check this out. So that the team can check it out, can you please email us with the information below at Reviews@mobiles.co.uk. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Website deal said £90 upfront fee but when I click the buy button I was charged £540 due to deal changing. This left me overdrawn and it will take 4 to 5 days for the refund to come through!”

Helpful Report

(Apple IPhone XS 64GB Space Grey) - Posted 5 years ago

Hi Leigh, We are sorry to hear about the issues that you have had with the overcharging on your order. So that we can look into it please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Your driver never left my phone. So your reveiw is not very good is it”

Helpful Report

(Honor 10 Lite 64GB Black) - Posted 5 years ago

Hi Stuart, We are sorry to hear about the issues with the delivery. The delivery driver would have been from DPD and not from Mobiles.co.uk. However if you could email us at Reviews@mobiles.co.uk the team can check it out for you. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews