Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,756 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service to the extent within24 hours cancelled contract”

Helpful Report

(Apple IPhone XR 64GB PRODUCT RED) - Posted 5 years ago

Hi Andrew, We are sorry to hear about the poor service that you received. So that we can look into this and address the issues, please could you email us at Reviews@mobiles.co.uk. We will also require the information below so we can check this out: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Gave me a faulty phone and lied to me about when my new phone would arrived disappointed manager was meant to call me but I didn’t receive any calls”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 5 years ago

Hi, So sorry to hear that you have received a faulty handset and we can check this out and advise you further. Please could you email us at Reviews@mobiles.co.uk with some further information: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“This is a fraud company. They sent the wrong phone which I returned back. However, Vodafone refuses to disconnect and refund money claiming contract belongs to mobiles.co.uk and Mobiles.co.uk refuses to disconnect for two months. Two months of writing and calling mobiles.co.uk, they simply hang the phone when I give them order number. These two companies mobiles.co.uk and vodafone are a fraud. Avoid.”

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Posted 5 years ago

“The most bad experience I have ever had guys my advice to other customer do not order anything from this website believe me they real Shammers They take your money but they do not provide nothing also there partner DPD drivers as’ll they work together and rob peoples money and items customer service it’s awful honestly do not make the same mistake and go through what I went through trust me”

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Posted 5 years ago

“Great price”

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(Apple IPhone 11 64GB White) - Posted 5 years ago

“I paid for Samsung S10 but received S10E. There's no return form online and no one replies to emails. Complete waste of time.”

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(Samsung Galaxy S10 128GB Prism White Refurbished) - Posted 5 years ago

“I purchased this phone then wanted another for my wife but the refer a friend to get money back offer was nothing but a fishing exercise asking for my facebook profile details! Very disappointed with mobiles.co.uk what ever happened to their automatic referral cash back that didn't use customers details?”

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Posted 5 years ago

“Phone is great customer service is appauling three v different lots of advice no use of phone for 3 days and then 02 had to sort it for me”

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Posted 5 years ago

“impossible to contact!!!”

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Posted 5 years ago

Hi Rowenna, We have many forms of contact here Mobiles.co.uk You can email us on Reviews@mobiles.co.uk, you can call us our customer service team on 01509 615 474, you can also message our Social Media team through Facebook and Twitter. We hope to help you with any issues you may have. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“'New' phone arrived scratched and clearly wasnt new. Sent back”

Helpful Report

Posted 5 years ago

Hi Nick, That doesn't sound great at all. We are sorry to hear you had received a phone with a scratch on it, all new phones are sent from the Manufacturer directly, we keep them at our warehouse and then it is sent to a customer when an order is made. Seems this handset had been scratched before it had got to us. We can only apologize for the unfortunate incident on this occasion. Mohsin Mobiles.co.uk

Posted 5 years ago

“Excellent speedy service and great value”

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Posted 5 years ago

“60 calls bad advice 3 different lots of advice I now have a phone which I can't use for calls bloody brilliant!”

Helpful Report

(Samsung Galaxy A40 64GB Blue) - Posted 5 years ago

Hi Cheryl, We are sorry to hear this. If you are still having issues with the phone and are unable to calls, please email us on Reviews@mobiles.co.uk and we will look into this. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“They send me faulty phone.....”

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Posted 5 years ago

Hi Kirill, We are sorry to hear you have received a faulty phone, if you still have the phone and are looking to get this exchanged we would ask you to contact our customer service team on 01509 615 474 and an advisor there will be able to get this sorted for you. Alternatively, you can also email us on Reviews@mobiles.co.uk. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Have been placed on wrong tariff and resulting me ringing up on numerous occasions -still not resolved -would not use this company again!”

Helpful Report

Posted 5 years ago

Hi Mark, We are sorry to hear you have not been put on the correct tariff, if this still has not been resolved then please email us on Reviews@mobiles.co.uk so we can look into this. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“I cant write a review on the samsung s10 as i got delivered the s10e instead. Ive sent it back and despite calling to find out when i will recieve my s10, which they said i will be notified by email. I am still waiting. So not a positive experience so far”

Helpful Report

Posted 5 years ago

Hi Katie, We can see that an exchange has been arranged, we are currently waiting for our warehouse to dispatch your S10. We are sorry for any inconvenience that may have been caused. Thanks Mobiles.co.uk

Posted 5 years ago

“Got sent wrong phone on Thursday still not recieved correct one. Customer service is awful. Not impressed”

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Posted 5 years ago

Hi Danni, we are sorry to hear that you have received the incorrect phone. I can see that an exchange has been arranged and we have advised allowing 3-5 working days for your exchanged handset to arrive with you. We are sorry for any inconvenience that has been caused. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Pretty bad, my phone doesn’t make calls and they won’t replace it so yeah don’t go for an iPhone X good luck they give you the worst batch.”

Helpful Report

(Apple IPhone X 64GB Silver Refurbished) - Posted 5 years ago

Hi Faraz, we can see that your phone was purchased in January, your handset is still covered under a manufacturer warranty of 12 months. Please take your phone into a local Carphone Warehouse store, in order for them to book your phone in for a repair. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“After ordering an iPhone 11 through mobiles.co.uk website I was informed there would be an approximate delay of 2 weeks, after 1 week I receive a call in informing me that there could be up to another 2 weeks delay. The agent informed me that I could get an iPhone with larger storage for £40 more and delivered the next day. As I was desperate for a working phone this was my only option. I will also now lose out on £45 cash back from Quidco.”

Helpful Report

(Apple IPhone 11 128GB White) - Posted 5 years ago

Hi Christopher, unfortunately, due to an unforeseen delay in stock from the manufacturer, some orders are being sent out later than expected. We understand this may cause disappointment and are working on getting these orders dispatched as soon as is possible. Regards, Mobiles.co.uk

Posted 5 years ago

Hi Christopher, the current stocking issues are the result of a market-wide supply shortage and something out of our control. As you have changed your order directly with mobiles.co.uk you would lose out on any cashback with Quidco. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Wrong phone sent out . They admitted it was their error . I’ve been phoning for 4 days now trying to resolve this . Phone was sent back via courier as instructed. 7 different occasions I have been assured they would call back with a solution . Still waiting and they are reluctant to return my £780 . Very Very poor customer service . Would not recommend this company !!!!”

Helpful Report

Posted 5 years ago

Hi there, we can take a look into your order further for you; please contact us at trustpilot@mobiles.co.uk. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Still have not recieved my new phone five days after it was due. I have phone mobiles.co.uk three times regarding this and they simply do not care. They basically said they d sent it so they d done what they said and was no longer they re problem. On all three occasions the customer service personnel were rude and arrogant. I have been left on my own to chase up where my phone is which has resulted in my time and money and a lot of inconvenience. Had I known what I know now I would have stayed well clear of this company!!!! Cant review phone as I ve still not got it still trying to track it down with dpd.”

Helpful Report

Posted 5 years ago

Hi Michelle, We are sorry to hear about the issues you have encountered with your order. Please contact us at Reviews@mobiles.co.uk We'll need you to include the following details: - Your full name - Your address including postcode - Your mobile number - Your order number Regards, Michelle Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,756 reviews