Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,756 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rung up the company specifically to ask whether their next day delivery (even on sat or sun) was genuinely going to get the phone to us today (sun). Was told definitely yes as long as the deal was processed before 6pm the night before. Got confirmation the deal was all processed by 5.40pm but shock horror, dpd the courier can't get it to us before Monday because if how late they got it from mobiles.co.uk. Shameless false advertising and lies over the phone which has massively inconvenienced me!”

Helpful Report

(Samsung Galaxy S10 128GB Prism Green) - Posted 5 years ago

Hi Thomas, we are sorry to hear that your delivery did not arrive on time. I can confirm that we do request deliveries 7 days a week. We are sorry for any inconvenience that has been caused. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I had place order over phone and representative says its confirming order by email wait for 1 hour no email confirmation comes through, so I called back to find out why no confirmation came back I was on hold for 45 minutes and finely when representative pick phone they say they are using old system email confirmation takes up to 4 hours to confirm and phone get disconnect. I wrang them beck again took me 28 minutes to get to representative and he says they don't do email confirmation. finely they sent me a phone and its turn up wrong have to call back and take that to DPD drop off and waiting when they will get the phone after that going to send me a replacement in all above-made mistake I choose Mobile.co.uk to get a phone contract DO NOT RECOMMEND TO ANYONE”

Helpful Report

(Oppo Reno 256GB Green) - Posted 5 years ago

Hi Sanjay, We are sorry to hear about the problems you have had receiving your email confirmation. Once an order has been acceptd you should have received an email to confirm your order. We'll be more than happy to take a look over your order details for you, please contact us at Reviews@mobiles.co.uk. We'll need you to include the following: - Your full name - Your address including postcode - Your mobile number - Your order number Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Absolute disaster you may as well have been talking Greek made no sense whatsoever even when it was pointed out the “agent” still couldn’t grasp what I was saying”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 5 years ago

Hi John, we would like to help you further, please contact us at Reviews@mobiles.co.uk. We'll need you to include the following: - Your full name - Your address including postcode - Your mobile number - Your order number Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Would give 0 if I could. Beyond a joke of a company. Had my phone delivered almost a month ago and I have had no service ever since it was delivered. Most customer service representatives are unapologetic and rude. Nobody has communicated with me the entire time I have called them over ten times and not been helped at all. Most times you call them they can't access their systems and are useless. Shambles of a company.”

Helpful Report

Posted 5 years ago

Hi Emily, We have made contact with you today via email. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Deliberately Mis-sold - I was texted but EE telling me I was entitled to an early upgrade. Tried to but through Mobiles.co.uk - not eligible for early upgrade through them - not their fault. Sales staff then said he would put it through as a ‘new contract’ for me and all I had to do was to EE and ask for the direct debit date to be changed. I specifically said I didn’t want to have two bills. He repeated just ring EE and they will sort it. Guess what, I rang EE who said I was going to get 2 bills and that I hadn’t been given the right information. Phone returned and contract cancelled as a result. Dealt direct with EE instead”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 5 years ago

Hi Ben, We are sorry to hear about this situation. As your upgrade had not been due a new contract should not have been sold, as you would be billed for two contracts. We do apologise for the inconvenience that has been caused. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“My monthly bill is wrong it should be £22 Per month. I received an email from O2 saying my first bill is £28.99. Couldn’t get through . When I did get through eventually at 15:20 to someone today they tell me the system is down and can I call back in an hour . They close at 5 so I don’t think it’s going to be sorted today.”

Helpful Report

(Samsung Galaxy A70 128GB Blue) - Posted 5 years ago

“Great service. Great price. Easy transaction. Next day delivery.”

Helpful Report

Posted 5 years ago

Hi there, we can see you have left a fantastic review, but only left a 1-star review. if you would be you kind and amend your star rating that would be great. Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“I bought this phone with 9 G and now shows 4G. I am not a happy customer”

Helpful Report

Posted 5 years ago

Hi Maria, Most networks now offer 4G and 5G is also being rolled out. I'm not sure if you are referring to the network coverage or the amount of data you receive each month? Please could you contact us at Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“Returned mobile, due to being quoted one price and invoiced much more. Customer services accept that I was misled, although they continue to hold my upfront money until they decide they're ready to refund me. No offer of goodwill forthcoming. Shocking service, understandable CW have just been fined £25 million for miss selling products.”

Helpful Report

Posted 5 years ago

Hi Rob, we are sorry to hear that you had been given the incorrect information when you had placed your order. I can see that a return and refund has already been arranged for you. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“A very fraudulent company who are misleading people into deals”

Helpful Report

Posted 5 years ago

Hi, We would like to reassure you that we are not a fraudulent company, if you have any concuners about any purchases will be more than happy to help, please contact us at Reviews@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“My phone accessories did not come with the phone”

Helpful Report

Posted 5 years ago

Due to the nature of refurbished mobile phones, the original accessories can’t be guaranteed. As the item may have been handled already, we don’t include accessories such as earphones for hygiene reasons. However, it’s worth remembering that the amount of cash you’re saving on a refurbished phone is a lot more than the value of a pair of headphones, so even if you pick up an accessory or two separately, you’ll still be in pocket in the long run. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“No stars, I was quoted a price over the phone and purchased the contract on the basis of said deal. When I received my invoice I discovered I was mis sold the contract and costs an extra £288 more over 24months than agreed. Please cancel my order”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 5 years ago

Hi Rob, We can confirm a return and refund has already been arranged. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“The customer service is poor. My phone arrived damaged and I rang 3 times to arrange a return. I was told each time that I would get an email with a returns label and I did not get any email. I am very disappointed and I will have to ring again. I regret using them.”

Helpful Report

Posted 5 years ago

“I can't get it to turn on even using the key so I think it's fAult you and would like a new one please advise this one is broken!!!!!..... Thanks Derrin Kirkham”

Helpful Report

(Samsung Galaxy S10e 128GB Prism Black) - Posted 5 years ago

Hi Derrin, Fortunately, this doesn't happen too often, but in the unlikely event that your handset or free gift is faulty, then you can contact our Customer Service team on 01509 615 474. (Calls charged at standard local rate). Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Very disappointed with recent contract purchase. Website kept flashing up an exclusive offer which then would not add to basket. Ultimately went with a Vodafone contract. Phone came Sunday. Still not connected. Two phone calls to mobiles who quoted another 3-5 days but am not convinced anything will happen. Considering cancelling and going elsewhere. One point in their favour- you could actually get through to speak to someone quite quickly which I didn’t expect. Still I am a disappointed customer.”

Helpful Report

Posted 5 years ago

Hi Jane, We have been experiencing a few delays with Vodafone connections; if you are still having problems, please email us at trustpilot@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Had new phone for over a week now and still no service. I've called them twice and vodaphone (the sim card) and no help. Vodaphone said I wasn't even an account holder meaning mobiles.co.uk hadn't even set it up. Disappointed after reading reviews telling me great company.”

Helpful Report

Posted 5 years ago

We have been experiencing a few delays with Vodafone connections; if you are still having problems, please email us at trustpilot@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I ordered this phone and SIM on Friday. It arrived on Sunday. It's now Thursday the next week and the phone still isn't attached to the Vodafone network. Two calls to Vodafone and they saty that mobiles.co.uk haven't sent them an activation message yet. Two calls to mobiles.co.uk and they say that they need to EMAIL Vodafone and that it will probably be another 4-5 working days. This is the worst service I can recall in the last 6 years form a company. I paid £160 up front and feel cheated.”

Helpful Report

Posted 5 years ago

Hi Christopher, we have been experiencing a few delays with Vodafone connections; if you are still having problems, please email us at trustpilot@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“worse company i've ever dealt with waiting for refund more than two weeks, poor customer service team, don't reply and no formal complaint department to handle queries. very poor”

Helpful Report

(Apple IPhone XR 64GB Blue) - Posted 5 years ago

Hi Amit, We can check the progress of your refund for you, please email us at trustpilot@mobiles.co.uk Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“So far I have had the phone 5 days and it is still not connected! This has supposedly been escalated however still nothing has happened and I have had no contact. Not the best service to start off with.”

Helpful Report

Posted 5 years ago

Hi Rebecca, We are sorry to hear that you have been impacted due to a delay connected some Vodafone accounts. If you are still having problems, please contact us at trustpilot@mobiles.co.uk Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I would give zero star if possible... if you find the deal with someone else take it. I still am not connected, more than five days after buying and my calling both mobiles.co.uk and Vodafone.. its driven me crazy! Whatever you do,do not cancel your other phone until its connected and factor in a long wait.. I have been told I have at least another three days, just to find out what will happen as they have specific time scales they can't do anything within - do potentially still not resolved or connected..... if you find similar elsewhere, go elsewhere.”

Helpful Report

Posted 5 years ago

Hi there, We are sorry to see that you have been impacted by the Vodafone connection delays. If you are still experiencing issues, please reply directly to our Customer Service Team who have previously emailed you. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,756 reviews