Name: Mobiles.co.uk
Rating: 4.70

“Total nightmare trying to keep old number when switching to vodaphone, will take 5 to 7 days, you do not tell people truth and the fact you have to go through whole registration process, wasted over 3 hours messing about with pac code etc. WILL NEVER USE YOU AGAIN AND WILL ADVISE ANYONE WHO WANTS TO USE YOU TO NOT WASTE THEIR TIME. TOTALLY PATHETIC.”

Helpful Report

(Huawei P Smart 2019 64GB Blue) - Posted 5 years ago

Hi Brian, It's now easier to keep your existing number when you switch to a new contract. Simply text 65075 to request a PAC code and pass this onto your new network. Further information can also be found via the link below: https://www.mobiles.co.uk/switching Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“My phone was due for delivery today and never arrived and checked with the delivery company and your selfs kept getting fobbed off buy ever one u wouldn’t cancel my order and now I have to wait a week plus for a investigation as the item was stolen while the delivery people had it 😡 I ordered it in line for ease and speed and should have just gone to a shop not happy at all , so I don’t even know when I will get a phone or where it will be sent to , all ready cost me £140 in lost wages to day and will have to have yet another day off work if it ever arrives 😡might get my credit card company to do a charge back on the £275.01 you have off mine !!!!!”

Helpful Report

(Apple IPhone XS Max 64GB Gold) - Posted 5 years ago

Hi Lee, We are sorry to hear about the issues with your delivery. We can see that you have now collected your order for the DPD depot and out Customer Service Team have also issued you a goodwill gesture cheque in the post, due to the inconvenience that has been caused. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I have experienced shocking customer service from mobiles.co.uk. I ordered an iPhone XR from them a couple of weeks ago & it never appeared. I contacted them via email a week ago to ask where it was. They replied saying they would need to investigate and would get back to me. I phoned a couple of days ago because I still hadn’t heard anything & the lady I was talking to said she couldn’t give me any information about it & they would contact me the next day. I’m still yet to hear anything. The money for the phone has been taken from my account but still no sign of it and I have also had to renew my previous contract. I am extremely disappointed by this lack of communication & will be very reluctant to use mobiles.co.uk again.”

Helpful Report

Posted 5 years ago

Hi Laura, We are sorry to hear about the issues you have experienced. I can see that a new parcel has arrived with you today and our Customer Service Team have also arranged a refund to cover your line rental for the days you have been without your handset, plus a little extra. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I still have not got my new phone I reported that it had not been delivered yesterday but no one has got back to me”

Helpful Report

Posted 5 years ago

Hi Christine, We would like to help track your order, please contact us at Reviews@mobiles.co.uk. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number - Details of your complaint Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Asking to do a review on a phone that I did not receive. Mobiles.co.uk recalled the package half way to me. Without telling me. Do not use Mobiles.co.uk. Still waiting for my money paid upfront to be refunded. Scammers!!!! Customer service is useless.... SCAMMERS!!!!!!”

Helpful Report

Posted 5 years ago

Hi Jovelyn, We are sorry to hear your handset was returned. There must be an explanation for this. We would like to look into this and get your refund sorted as soon as possible. lease email us at Reviews@mobiles.co.uk and we will look into seeing why there has been a delay in delivering your order. Please include the following in your email: -Your Full Name -Your Full address including Postcode -Your email address -Order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Ironic that I have received this message before I have got my phone. Absolutely no contract with the customer, lost my phone and did not let me know, promised call back from a manager that did not happen!!!! Worst customer service I have ever experienced, avoid these muppets!!!!”

Helpful Report

Posted 5 years ago

Hi Sean, We are sorry for the inconvenience caused. So we can look into what has happened here, please email us at Reviews@mobiles.co.uk and we will look into seeing why there has been a delay in delivering your order. Please include the following in your email: -Your Full Name -Your Full address including Postcode -Your email address -Order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“I have got a IPhone XR in the post. It came very quickly and is as described except I cannot make a single call on the phone. I have contacted the network provider and they have assured it is not their fault so it is a faulty handset. So I have paid a fortune for a phone that doesn’t not ring. I would never buy another phone with Mobiles.co.uk again”

Helpful Report

Posted 5 years ago

Hi Carys, We are sorry to hear you are having these issues with your phone. If this has still not been resolved then please email us at Reviews@mobiles.co.uk and we will look into seeing what the issue is here. Please include the following in your email: -Your Full Name -Your Full address including Postcode -Your email address -Order number -A brief outline of the issue Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Very good service thank you”

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(Samsung Galaxy A10 32GB Black) - Posted 5 years ago

“Camera it's bad very very bad..”

Helpful Report

Posted 5 years ago

Hi there, Sorry to hear the camera is poor on the phone you have received. So we can look into this, Please email us on Reviews@mobiles.co.uk with the following details: -Full name -Full address -Email address, -Order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“The initial service was very good with the phone arriving as promised, however there was no SIM card and no SIM number or mobile number. The follow up service has been dreadful.”

Helpful Report

Posted 5 years ago

Hi there, We are sorry to hear about the poor service you have received. So we can look into your account and see what has gone wrong here, email us on Reviews@mobiles.co.uk with the following details: -Full name -Full address -Email address, -Order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Ordered a phone last week and still waiting! No word and where it is or when it’ll arrive! I’m sure it said it would be with me next day 🙄 hoping it’s tomorrow! O2 are already billing me for it! When I don’t have the phone!”

Helpful Report

Posted 5 years ago

Hi Katy, Sorry to hear there has been a delay in getting your phone out. Waiting for over a week seems something has gone wrong. So we can look into what has happened, please email us on Reviews@mobiles.co.uk with the following details: -Full name -Full address -Email address, -Order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Courteous sales agents and polite customer service agents BUT your communications channel with your delivery company dpd is the worst I’ve ever experienced. I’ve had such a bad experience. When you say you will delivery a parcel on a specific day, please do! You can’t have people waiting around all day and then not deliver their parcel at all with unacceptable excuses! This does not make me want to recommend you to a friend!!!”

Helpful Report

(Apple Lightning To 35mm Headphone Jack Adapter) - Posted 5 years ago

Hi there, We are sorry to hear this. It seems there has been a delay in your delivery. Please email us on Reviews@mobiles.co.uk with the following details and we will chase this up with DPD: -Full name -Full address -Email address, -Order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Poor quality of phone delivered. I am just shocked to see quality of phone delivered after spending 600pounds.Camera doesnt work. phone is too slow . I am sure there is some problem with this iphone delivered by mobiles.co.uk. Going to return the product and will never come back”

Helpful Report

(Apple IPhone 8 64GB Space Grey) - Posted 5 years ago

Hi there, We are sorry to hear you were not happy with the handset you received. All our iPhones do come from Apple directly so it is quite odd to hear you received the handset in such condition. Feel free to email us on Reviews@mobiles.co.uk with the following details: -Full name -Full address -Email address, -Order number -Issue with order Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Ordered phone by telephone . Told guy I wouldn't be in Friday or Saturday so can delivery be Sunday ? He said yes ... Friday phone was delivered ( I wasn't in) . Card left to say would be delivered next day , nothing . Delivery was meant to be Sunday .. Nothing . Will send phone back when I eventually receive it .. Awful company ..don't bother with them .”

Helpful Report

(Samsung Galaxy S10 512GB Prism Green) - Posted 5 years ago

Hi Stephen, We are sorry to hear this and apologise for the inconvenience. Not sure why DPD had attempted to deliver this on Friday when they had promised to do this for Sunday. So we can look into this further, Feel free to email us at Reviews@mobiles.co.uk We'll need you to include the following details within your email: - Your full name - Your address including postcode - Your order number - Your mobile number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“The delivery has casused a lot of problems. He delivered to the wrong address meaning I cannot get my delivery today as promised. Very very unhappy, will not be using mobiles.co.uk again .”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 5 years ago

Hi Ellie, We are very sorry to hear this. If this has still not been resolved, please email us on Reviews@mobiles.co.uk We'll need you to include the following details within your email: - Your full name - Your address including postcode - Your order number - Your mobile number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Absolutely awful, no collaboration with DPD, my parcel did not arrive after two alleged delivery attempts. I find this hard to believe considering that I was home all day and did not receive any calls. A week following payment for an iPhone XR, I have not been refunded or informed as to why the parcel was returned. Spoke with a customer service operative who was in no way apt for the role as she was incredibly condescending and rude despite cognitive delays on her part. Spoke with a customer service operative for DPD who was marginally better. Both DPD and mobiles.co.uk could benefit from customer service training from Barclays and Tesco, both of which are a delight to call.”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 5 years ago

Hi Binuri, We are sorry for the poor service you have received on this occasion. We can understand how frustrating this must be on your end. please contact us at Reviews@mobiles.co.uk We'll need you to include the following details within your email: - Your full name - Your address including postcode - Your order number - Your mobile number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“I have two numbers and despite mobiles.co.uk calling me on the right number to upgrade they wrongfully added the upgrade to my other number. This is still an ongoing issue and it has been up to me to chase them, customer service has been the worst that I have ever experienced. It’s a pity that you don’t have an option to award no stars...”

Helpful Report

Posted 5 years ago

Hi Jason, We are very sorry to hear this. We can understand how frustrating this must be on your end. please contact us at Reviews@mobiles.co.uk We'll need you to include the following details within your email: - Your full name - Your address including postcode - Your order number - Your mobile number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Speaker on phone faulty still waiting for replacement. Communication from yourself has been non existent very annoyed”

Helpful Report

Posted 5 years ago

“The phone I ordered was not clearly priced. The actual monthly cost is £20 instead of £8 (a claim over 24 months for a refund of an amount that would take the cost of the phone to £8 has to be made by sending in statements)”

Helpful Report

(Nokia 1 Plus 8GB Black) - Posted 5 years ago

Hi Paul, We understand this may come across a little confusing, however, once the cashback has been completed over the 2 years of your contract, you will save £288 of your contract meaning the monthly costs works out to be £8 a month. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

Hi Paul, All online deals that include cashback are advertised with the price after the cashback has been claimed. I understand this may seem a little confusing, however, no false information is being portrayed. With you cashback deal over 24 months, you will save £288 which means the £20 a month works out to be £8 a month. Please email us on Reviews@mobiles.co.uk should you wish to discuss this further. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Ordered my phone two days ago. Phone arrived and o2 sim card is not working. Have rang customer service three times and have been told a different thing each time. Currently left without a working phone. Very dissapointed customer.”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 6 years ago

Hi Alexander, We are sorry to hear this. We can see from your account that the connection issue has now been resolved. We can also see you had an issue regarding your data which has now been resolved. Please email us on Reviews@mobiles.co.uk if you have any further issues. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews