Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,759 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got it right in the end, but took 3 phone calls, sent wrong phone, made a phone call, got cancelled and re-set up, had to explain their error 3 times after being passed around, had to pay another upfront phone cost , prompt replacement of the right phone, but not to the correct shipping address. Still waiting for the returns sticker email to send wrong one back, and waiting for refund.. 3 days later .... Just a small point, principal really but .. if it's free postage why charge 1p .....little chance of me purchasing anything through this company again!”

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(Samsung Galaxy S10 512GB Prism Black) - Posted 6 years ago

“Not happy with phone it's just the same as what I had iphone6 supposed to be iPhone 6s no different after setting it up”

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(Apple IPhone 6s 32GB Rose Gold) - Posted 6 years ago

Hi Margaret, We can confirm that iPhone 6s has a better OS, chipset, CPU and camera than the iPhone 6. The iPhone 6s is an improved version of the iPhone 6. Mohsin Mobiles.co.uk

Posted 6 years ago

“Sold an ee contract whilst a guy called Abdul omitted telling me very important facts about keeping the same number from the same company, very poor service, even hounding me to sell me a mis sold contract, looking into a case with offtel.”

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(Samsung Galaxy S10e 128GB Prism Black) - Posted 6 years ago

Hi Dene, We are sorry to hear this. Please email us at Reviews@mobiles.co.uk with more details on what has happened so we can look into this. Mohsin Mobiles.co.uk

Posted 6 years ago

“Awful. New phone was delivered two weeks ago. It was faulty. I spent time making numerous phone calls to Apple who diagnosed it as faulty. Held for 17 minutes ringing mobiles to get a replacement. No one ever answers. Tried again the next day. No answer. Rang again first think in the morning and the same message ‘we are experiencing a larger than normal volume of calls.’ I have no mobile & I’m alone with my baby. Should there be an emergency I am totally stuck. To get a replacement it’s up to me to deposit the phone at a dpd drop off service & wait another 5 days ? Poor customer service. Surely a phone can be sent within 24 hours and the same driver can collect the faulty phone. Would not go with mobiles again.”

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Posted 6 years ago

“If I could give 0 out of 5 I would. I have bought many phones and this has been the most problematic! Over 48hrs later and still EE have no information of a contract with them. Even though I called yourselves and you said this would be done within this time. I have no full use of this phone and had to pay for the privilege!! My advice is steer clear!!”

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(Samsung Galaxy S10 512GB Prism Black) - Posted 6 years ago

“Who are you? What service do you provide? I thought I was dealing with o2 and Carphone Warehouse!!”

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Posted 6 years ago

“I have ordered from Mobiles.co.uk twice before and I thought I could rely on them to provide me with a satisfactory and prompt service but I have been severely let down. The delivery was promised to be next day however it is now 5 days on and the courier service that they rely on has lost my parcel. Unfortunately, I am not able to cancel the order until an investigation has been carried out which I believe is completely unacceptable policy. The phone did not arrive on time and they have not been able to provide a replacement in the meantime or give an acceptable solution to the issue.”

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(Apple IPhone XR 64GB White) - Posted 6 years ago

“Phone went missing with courier, customer service from DPD and Mobile.co.uk pointless unless you constantly follow up.”

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(Apple IPhone XR 64GB (PRODUCT) RED) - Posted 6 years ago

“Really poor. Ordered a Vodafone upgrade from the website as I was a couple of months away from the end of contract. I was very careful to select off the upgrade menu. Mobiles.co.uk put through as a new connection, meaning I now am paying for two contracts for 2 months. Went back to customer service and gave them two options to resolve this mistake - either compensate me for 2 months payments or cancel contract. Basically got told I was in my 14 day cooling off period so I could return my phone. (I would have thought any business would have paid out £70 to keep me as a customer, sure they will make more off me over the period of the contract)Anyway greed to this cancellation. I was told a DPD label had been sent to my email - it hasn't. Chased the label again today, still no reply. Terrible service from beginning to end - do not buy an upgrade under any circumstances from them. When I spoke to Vodafone I was told this is very common so not a one off mistake, it's an ongoing issue that upgrades are basically being mis-sold as new connections.”

Helpful Report

(Google Pixel 3 64GB Just Black) - Posted 6 years ago

Hi Mark, We're disappointed to hear of the issues you have faced. So we can get this looked into for you, and get this resolved, can you email us at Reviews@mobiles.co.uk? It will help us get this sorted as soon as possible if you can include the following information in your email: - Your full name - Mobiles.co.uk order number - Full address including postcode - Telephone number Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“I am continually sending an email that is not being read and l am having to keep resending the same messages as they are not being read correctly!!! So frustrating how many times does it take for someone to actually read the messages??”

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(Apple IPhone XR 64GB (PRODUCT) RED) - Posted 6 years ago

“I have a problem with this mobile and no one is helping me”

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(Apple IPhone 7 32GB Gold) - Posted 6 years ago

“I am more than happy with my new XR Iphone. A big thank you to Mobiles . CO.UK.”

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Posted 6 years ago

“Just received plan ISNT THE ONE I ORDERED ONLINE(yes I know what I ordered) Gave me 1gb data INSTEAD OF 2GB. Price now £22 pound instead of £16 with cash back over time bringing original payment up to £20. False advertising at it's best. Really dissapointed that much will give you one chance to rectify or going to obundsman. ANGRY DISSAPOINTED ISNT THE WORD.”

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(Huawei P30 Lite 128GB Black) - Posted 6 years ago

“Disgusting and dishonest service. Even when service fails drastically the managers don't bother to return calls.”

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(Samsung Galaxy S10 128GB Prism Black) - Posted 6 years ago

Good Evening Sanjai So that we can look into any issues you are experiencing, can you please email us with a brief summary of your complaint at Reviews@mobiles.co.uk? To enable us to assist you as swiftly as possible, it would be helpful if the following information was also included: - Your full name - Mobiles.co.uk order number - Telephone number - Full address including postcode Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“Ordered a brand new Samsung mobile phone from mobiles.co.uk When the phone arrived it was not sealed. Rang Customer services and they said they would exchange the phone and send a new one out as soon as they recieved it. They received the phone today (03.06.19) but are now saying it will be 3 to 5 days to send out. I needed this as a gift for Wenesday, two separate customer service reps confirmed the new phone would be sent out as soon as they receive it. Asked to speak to a manager and told she couldn't find the manager.Absolutely shocking customer service. I have spoken to 5 different customer service reps. Still not resolved. 14.06.19 - Still havent recieved my refund. Had the standard reply, will be refunded in 3 to 5 days. The phones they class as brand new are not even sealed. BE AWARE.”

Helpful Report

(Samsung Galaxy S10e 128GB Prism Black) - Posted 6 years ago

Good Evening Attiq, We're sorry to hear you had to return the phone to us for an exchange. So we can check on the status of your exchange for you, please email us at Reviews@mobiles.co.uk with a copy of your review and the following information? - Your full name - Mobiles.co.uk order number - Full address including postcode -Telephone number Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“Not impressed at all - there is damage to my phone and although the company would honor an exchange, I would be without a phone for 3-5 days. Given my current situation, this is not acceptable.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Green) - Posted 6 years ago

Hi Callum, We're disappointed to hear your phone was damaged. So we can get this looked into for you, can you please contact us via email at Reviews@mobiles.co.uk? Please include the following in the email: - Your full name -Mobiles.co.uk order number - Telephone number - Full address including postcode - A copy of your review Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“Never agreed for marketing emails and now they keep spamming me.”

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(Google Pixel 3 XL 64GB Just Black) - Posted 6 years ago

Hi there, We're sorry to hear you are receiving unwanted emails. To stop email correspondence being sent to you, click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each "unsubscribe" link only relates to that specific type of communication. Please also note that you may continue to receive Service communications in relation to the product and services we have sold to you Alternatively, you can unsubscribe by calling us on 01509 615474 Please note that it may take up to 28 days to process your request. Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“No delivery”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold Refurb) - Posted 6 years ago

Hi Izabela, We're sorry to hear you have not received your delivery. So that we can take a look into t his for you, can you please contact us via email at Reviews@mobiles.co.uk? Please include the following in your email: - Your full name - Mobiles.co.uk order number - Full address including postcode - Telephone number Many Thanks, Jade

Posted 6 years ago

“I Ordered through Mobiles.co.uk as they offered next day delivery and took Friday off work to receive it. It didnt turn up.. I checked the DPD website on the Saturday which stated the phone would be delivered that day(Saturday) so i waited in again..... Still didn't arrive. Saturday evening i logged back into the DPD website which still stated that it was due to be delivered that day and i found an option to upgrade for £5 to get it delivered on Sunday, which i did...... guess what, it still didn't turn up. I've now wasted 3 out of 4 days of my bank holiday, spent £5 on a delivery which never happened and worst of all am going back to work tomorrow with no phone. If DPD actually bother to deliver tomorrow then i wont be home. Mobiles.co.uk will only arrange delivery to the billing address so i dont know how im going to get the phone at all now”

Helpful Report

(OnePlus 6T 6GB RAM 128GB Mirror Black) - Posted 6 years ago

Hi Dave, We can understand how you must be feeling and appreciate the inconvenience that has been caused. We can help track your delivery and also arrange a redirection if required. Please send a copy of your review, including your full name, address including postcode, mobile number and order number to Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Perhaps the most painfull purchase ever, phone arrived no sim tray no phone charger, called customer services told to go to car phone warehouse to ask for replacements, they could not help with spares, called again asked to go back to car phone warehouse as they had authorised £15 for charger, charger was £30 after another hour on the phone with you guys left with nothing but a broken phone, in the end I purchased goods my self of Ebay mobiles.co.uk said they would send parts out to me and guess what 2 weeks later and nothing, also contract was £20 a month but vodaphone wants £21, I am considering legal action, if you guys can be bothered to sort this out my phone number is 07412888621.. BUYER BEWARE”

Helpful Report

Posted 6 years ago

Hi Ross, We are disappointed to hear about the problems you have encountered with your recent order and can completely understand how you must be feeling. We would like to investigate what has gone wrong and help resolve this issue. Please contact us at Reviews@mobiles.co.uk. We'll need your full name, address including postcode, mobile number and order number included within your email. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

Mobiles.co.uk is rated 4.7 based on 37,759 reviews