I have ordered from Mobiles.co.uk twice before and I thought I could rely on them to provide me with a satisfactory and prompt service but I have been severely let down. The delivery was promised to be next day however it is now 5 days on and the courier service that they rely on has lost my parcel. Unfortunately, I am not able to cancel the order until an investigation has been carried out which I believe is completely unacceptable policy. The phone did not arrive on time and they have not been able to provide a replacement in the meantime or give an acceptable solution to the issue.