Name: Mobiles.co.uk
Rating: 4.70

“WARNING CHECK THE RETURNS POLICY Arrived quickly, checked phone, all fine except I had an issue with Vodafone and needed to exchange for same phone, same value contract but different provider then discovered that you can’t return or exchange once you have opened the box. I haven’t incurred any cost,nothing. That’s not lawful so I’ve contacted them about it and 3 days in to the returns timescale I’m still waiting for a response....They’ve had time to send me this review though.....”

Helpful Report

(Apple IPhone XR 64GB (PRODUCT) RED) - Posted 6 years ago

Hi Emma, We're disappointed to learn you have experienced issues with us. So that we can get this looked into for you, can you please email us at Reviews@mobiles.co.uk? Please include your full name, Mobiles.co.uk order number, telephone number and full address including postcode, along with a copy of your review in the email. This will enable to team to help with this as swiftly as is possible. Many Thanks, Jade

Posted 6 years ago

“Where should I start, it took almost a week to receive my order and I am still waiting for my sim however my DD has already been set up. The sales person ordered the wrong phone and I was like a ping pong ball between sales and customer services team. The agent I speak always apologised and said they will sort it but it took a very long week to sort it and like I say I am still waiting for my sim. I am still waiting for a manager to call me back after listening to the original conversation when the order was placed. No compensation given at all it has been an awful experience. The right hand doesn’t know what the left hand is doing they don’t look at notes at all and some agents didn’t even bother putting notes on the account even though they said they did. Taking down names of every agent I spoke to didn’t help either because they don’t know each other it’s between South Africa and the UK”

Helpful Report

(Apple IPhone 8 64GB Space Grey) - Posted 6 years ago

Hi, Thank you for your review, we would like to investigate why there have been issues with your order and also locate your missing SIM card. If you could please send us a copy of your review, your full name, address including postcode, mobile number and order number to Reviews@mobiles.co.uk. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“I have unfortunately not received any phone at the moment, so cannot give any useable review... The phone is delayed somewhere in the UK.”

Helpful Report

(Huawei P20 Pro Twilight) - Posted 6 years ago

Hi Richard, We are sorry to hear about the delay with your parcel arriving. We would like to take a look into why your order has been delayed. Please contact us at Reviews@mobiles.co.uk We'll need you to include your full name, address including postcode, mobile number and order number. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“These people requested 4 upfront payments from my bank, which showed as pending. After contacting them 5 times via phone which they cut me off in mid call. Their customer service department is hopeless,”

Helpful Report

(Apple IPhone XR 128GB (PRODUCT) RED) - Posted 6 years ago

Hi David, This does seem a little odd, we would like to take a look at your order details to find out what has happened. Please send a copy of your review along with your full name, address including postcode, mobile number and email address to Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

Hi David, We are sorry to hear about the issues you have encountered. Please contact us at Reviews@mobiles.co.uk We'll need your full name, address including postcode, mobile number and email address. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“The phone broke after two weeks and the returns policy and advice to go to carphone warehouse was flawed as they could not help me. I've been advised to return the phone via DPD collect (as I have done today) and only after it's received will a new phone be sent out after 5 days? I just think via vodafone,carphone warehouse and my.mobiles the service has been poor.”

Helpful Report

Posted 6 years ago

Hi Paul, We can understand how you must be feeling and appreciate the inconvenience that has been caused. As your phone has developed a fault within 30 days it is our responsibility to arrange an exchange for you; after 30 days your phone can be booked in for a repair in any Carphone Warehouse store. Once we have received your faulty phone back a new phone will be dispatched ASAP. If you are still waiting for your exchange please contact us at Reviews@mobiles.co.uk. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“So received phone promptly and decided it wasn’t for me and sent it back on same day by Royal Mail who confirmed it was delivered the following morning and signed for. I called customer services 2 days later and was told that yes they had received the phone back and deposit would be in my bank within 5 working days. After the 5 days no money transferred back so called them again yesterday and this time was told that they hadn’t had any record of the phone being sent back or the previous call I made????? Was told that he would have to email warehouse and that would take 2 days so will email me when he had a reply......And to top it all they have taken the first payment of the contract 😩 Absolutely diabolical service,”

Helpful Report

(Apple IPhone 8 64GB Gold) - Posted 6 years ago

Hi Tracy, We can completely understand how you must be feeling. We would like to investigate this issue further. Please send a copy of your review, along with your full name, address including postcode, mobile number and order number to Reviews@mobiles.co.uk. Thanks Michelle, Mobiles.co.uk

Posted 6 years ago

“I been trying to contact them but one lady keep making excuses and telling me to call back later. I highly recommend the website but that lady need to be reviewed.”

Helpful Report

(Apple IPhone XR 128GB Black) - Posted 6 years ago

Hi Zahid, If there is anything we could help you with, please contact us at Reviews@mobiles.co.uk We'll need you to include your full name, address including postcode, mobile number and email address within your email. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Customer service is appalling, the whole return process is wrong, outdated especially when it comes to mobile phones . I will not be using you again. I rather go direct to a store or use Carphone Warehouse which I’m doing now . I’m sending you phone back to .”

Helpful Report

(Huawei P Smart 2019 64GB Black) - Posted 6 years ago

Hi Helen, We're sorry to hear that you have not had a great experience with us. So we can take a look into any issues you experienced, please contact us via email at Reviews@mobiles.co.uk. Please include your full name, full address including postcode, telephone number and Mobiles.co.uk order number, as well as a copy of your review. Many Thanks, Jade

Posted 6 years ago

“Delivered a scratched phone. Refused to send an advance replacement, but my number has already been ported and this would leave me without a phone. Was promised a call back from a supervisor that I am still waiting on.”

Helpful Report

(Apple IPhone X 64GB Space Grey) - Posted 6 years ago

Hi George, We are sorry to hear about the condition of your handset, it is very unusual to have received a scratched device as all our phones are supplied directly from the manufacturer unless you have purchased a refurbished handset. We would like to check over your account and provide an update on your exchange. Please, could you send a copy of your review along with your full name, address including postcode, mobile umber and order number to Reviews@mobiles.co.uk Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Ordered phone via phone, they sent wrong colour, had to return it, still waiting for phone despite them taking £300. Spent hours on the phone trying to sort it, Waiting to hear from supervised but no one has rang as yet despite ensuring it would be within 48 hours. Poorest service I have ever had 😞”

Helpful Report

(Apple IPhone XR 64GB Coral) - Posted 6 years ago

Hi Stephanie, It's disappointing to hear you received the wrong colour handset, and that this has not yet been resolved. So we can get this sorted for you, can you please email us at Reviews@mobiles.co.uk? In order for us to locate your account and complete security, please include your order number, full name, full address including postcode and telephone number in the email, along with a copy of this review. Many Thanks, Jade

Posted 6 years ago

“I only put 1 star is it would not put none as that is what I would have put. I ordered my phone online and got invoice sent to me, then next day more than the amount that I had agreed to come out of my bank and customer services were not very helpful it took over 8 hours of my time over 2 days to sort and now currently waiting 3 to 5 working days for my money back.”

Helpful Report

(Samsung Fast Charging Wireless Charger Black) - Posted 6 years ago

We're sorry to hear this Michael. So we can take a look into what happened here, can you please contact us via email at Reviews@mobiles.co.uk? Please include your full name, full address including postcode, telephone number and order number. This will enable us to get this looked into as quickly as possible. Many Thanks, Jade

Posted 6 years ago

“Disappointed with the whole service and customer service are useless.”

Helpful Report

(Samsung Galaxy S9 Black) - Posted 6 years ago

Hi, we are disappointed to read your review; if there is anything we could maybe help you with, please drop us an email to Reviews@mobiles.co.uk. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“I was sent an S10 instead of S10plus. Had to spend money to print off returns label and buy a tamper proof bag to return. Still waiting to hear on my exchange. Very very disappointed. Would not recommend.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 6 years ago

Hi David, We can check the progress of your return and exchange for you; please could you contact us at Reviews@mobiles.co.uk. We'll need a copy of your review, your full name, address including postcode, mobile number and order number. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Still haven’t received my phone. I ordered it last Sunday and selected the delivery date to be the following Saturday as I work during the week. I then received a message the next day saying that my phone was going to be with me that afternoon. As I wasn’t in I was unable to accept the parcel so rescheduled the delivery date for the Saturday which was the delivery date I had originally asked for. I then received no further notifications about my phone until late yesterday afternoon saying it would be unable to be delivered due to an unexpected error in my area with no other explanation.”

Helpful Report

(Google Pixel 3 64GB Clearly White) - Posted 6 years ago

HI there, We would like to investigate with DPD to find out why your order was delivered when requested. Please, could you send us a copy of your review, including your full name, address including postcode, email address and order number, to Reviews@mobiles.co.uk Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Purchased a refurbished phone contract. Phone is supposed to be as new. Unfortunately came with a passcode on it from previous owner. Really unhappy as had to do an exchange with has taken 5 days so far without a phone. Making things worse I’d already submitted my PAC code to new network. My old phone does not accept this network so I am now phone less. I have had an offer of a £5.80 refund to make up for the week without a phone. Still awaiting the new phone.... be careful.”

Helpful Report

(Apple IPhone XR 64GB Coral Refurbished) - Posted 6 years ago

Hi Janet, We are truly sorry to hear about the phone you had received. We would like to check the progress of your exchange for you. Please could you drop us an email to Reviews@mobiles.co.uk We'll need a copy of your review, your full name, address including postcode, mobile number and email address. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Phone turned up and was barred from network so had to return and await replacement”

Helpful Report

(Apple IPhone XR 64GB Blue Refurbished) - Posted 6 years ago

Hi Alex, We are truly sorry for the inconvenience that has been caused. We'll have a replacement phone with you as quickly as we can. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Giving this one star as my mobile hasn't been delivered yet.”

Helpful Report

(Samsung Galaxy S9 Blue) - Posted 6 years ago

Hi, we can check the progress of your order for you; please drop us an email to Reviews@mobiles.co.uk We'll need you to confirm your full name, address including postcode, mobile number and order number. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“I tried to contact customer services yesterday regarding activation and transfer of numbers. It took 45 minutes to get through and then was told I needed an upgrade and to return my new handset. Very unhelpful and despite the advice to stay on the line to provide feedback, the line was deliberately kept open by the customer services rep to prevent that happening as they knew I was g happy!”

Helpful Report

(Apple IPhone XR 64GB Blue) - Posted 6 years ago

Hi Peter, We would like to apologise for the time it had taken you to reach our Customer Service Team, during busy periods it may take a little longer for the team to be with you. You have mentioned that you had been looking to arrange a transfer, if you are referring to a number port this can be arranged however the networks will not allow you to transfer your number from one contract to another; in this instance, you would need to select an upgrade. If you have found a new deal on a different network to the one that you are currently on, a number port can be arranged. All that you would need to do is obtain a PAC code from your current provider, this PAC code would then need to be given to your new provider. Further information can also be found on our website, via the link below: https://www.mobiles.co.uk/mnp_pac Thanks, Michelle

Posted 6 years ago

“Awful company. Very pushy and unprofessional. Will not be using again!”

Helpful Report

(Samsung Galaxy J6 2018 Lavender) - Posted 6 years ago

Hi, We are disappointed to read your comments, we would like to discuss your feedback further. Please drop us an email to Reviews@mobiles.co.uk. Thanks, Michelle

Posted 6 years ago

“My phone arrived yesterday and the foil on the phone box was ripped and the box was damaged. Although the phone looks ok it Makes me worry that it could be underlying issu”

Helpful Report

(Apple IPhone 8 64GB Silver) - Posted 6 years ago

Hi Joanna, We can understand your concerns; we would like to reassure you that all our products are checked before being dispatched. If you think there may be a problem with your device, please do contact us at Reviews@mobiles.co.uk. Thanks Michelle

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews