Name: Mobiles.co.uk
Rating: 4.70

“I ordered a phone from this company that came with a free gift of a PlayStation 4. The phone arrived the next day but after 5 days there was no sign of the PlayStation. I checked back to the original email and found that it stated I would be receiving cash back on redemption. This was never something I agreed to and this was despite the fact that during my initial conversation with mobiles.co.uk I checked no less than 4 times that I would be receiving a PlayStation. After researching the experiences of others on online forums it appears this is a regular occurrence. I phoned mobiles.co.ukwho then began to query my address saying it was incorrect (despite the fact the phone had been delivered) and that I must have moved house (in the 5 days since I had placed my order!). Online forums showed this was another regular ploy employed by this company. I am now in the position of having to cancel everything after having been knowingly missold by this company. Do not deal with this company! Don’t just take my word for it...put in a google search and see what information comes up. I am now trying to return the phone but have been given very little information only that a returns slip would be sent..and guess what...another ploy as many customers report never receiving the slip meaning they run over the 14 day cooling off period.”

Helpful Report

(Samsung Galaxy J3 2017 Black) - Posted 6 years ago

Hi Sarah Thank you for your review. I am sorry to hear of your experience, may you update your review with your order ID so that I can investigate further? Kind Regards James| Mobiles.co.uk Customer Support

Posted 6 years ago

“98835250 I am writing to you as trying to get an email for mobiles is impossible I cant reset my password to get an email The service was excellent but no headphones its clearly stated it should have them https://forum.vodafone.co.uk/t5/Android/P20-Pro-What-s-inside-the-box-ANYONE-know-what-Accessories-are/td-p/2596811 and https://www.youtube.com/watch?v=VQ8r6coQUwo&feature=youtu.be The other problem was the sim card didnt say the phone number and their app didnt work on the phone Can I get my headphones?”

Helpful Report

Posted 6 years ago

Hi Jan Thank you for your review and thank you for speaking with me today. I am glad that I have managed to resolve your initial issue, please contact me if you require further assistance. Kind Regards James| Mobiles.co.uk Customer Support

Posted 6 years ago

“Took out a deal for my parents, 2 x iPhone SE.. Great deal which included signing in and emailing them numerous months bills to get cash back. Unfortunately when the time came to claim I tried to sign them in, but couldn’t. I contacted Mobiles.co.uk for help signing in. Unfortunately when creating my account they didn’t assign me a customer number which cannot be reversed and we are unable to claim cash back online. The only thing I am told I can do is get my parents to print off these numerous bills and post them with a covering letter to Mobiles.co.uk. This is not what I signed up for and certainly not the “easy experience” I advised my parents claiming the cash back would be. They do not have a printer and the first period has already been missed. Poor customer service.”

Helpful Report

Posted 6 years ago

Hi Victoria Thank you for your review. I'm sorry to hear that you're having problems with the cashback claim process. So that I'm able to look into this for you, please may you update your review with your transaction number which should show on your invoice or a best contact number? I apologise for any inconvenience this may've caused you. Kind regards Amy | Mobiles.co.uk Customer Support team

Posted 6 years ago

“I did not order a phone and I’m unable to speak to anyone with out being on hold and being changed a fortune”

Helpful Report

Posted 7 years ago

Hello Allison Thanks for your review. I’m sorry to hear that you received a phone that you haven’t ordered; I understand the concerns and inconvenience this would cause. I’d kindly ask that you update your review with your order ID reference so I can locate your account to support further. Kind regards, Grace | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Experiencing terrible service from them . Ordered a new contract almost 2 weeks ago . Received phone with SIM card and piece of paper . After 1 week of trying to port my number to Vodafone, I was informed that mobiles did not activate the sim they shipped . Calling mobiles I was told that their automatic activation was not successful. No notification from them at all stating this happened. They then said they will manually activate it . Another week has gone by and still nothing . So frustrating.”

Helpful Report

Posted 7 years ago

Hi Peter Thank you for your review. I'm sorry to hear that you have had issues with the connection. Please may you update your review with your order ID so I can look into your issue for you. Kind Regards James| Mobiles.co.uk Support

Posted 7 years ago

“I didn't get delivery from DPD. When phoned DPD after half hour of holding on they said that the delivery was declined. I took half a day off to receive the delivery. When I called Mobile Phones.co.uk and spoken to customer services, they just had worse attitude and said the delivery never left the depot or labelled for shipping. and said rudely that its not her problem as they don't control delivery part. I was shocked and ask to pick up from nearest Car Phoneware house? and inform me when they receive it she said we don't offer this kind of service. I finally gave up and asked to cancel the entire contract and refund my deposit.”

Helpful Report

Posted 7 years ago

Hello, and thanks for your review. I’m really sorry to hear of the delay with your delivery, and that you’re unhappy with the level of service received when contacting our team. I’d like to investigate this further and kindly ask that you update your review with your order ID reference so I can locate your account. I hope to hear from you soon. Kind regards Rebecca | Mobiles.co.uk

Posted 7 years ago

“Mobile was attempted to be delivered to an incorrect address - one very similar to a previous address, but nonetheless one I don’t and have never lived at. I arranged to collect from depot instead to find Mobiles.co.uk hadn’t updated the address details so DHL wouldn’t hand it to me as my ID didn’t match the address on file. Terrible call centre customer service. Staff clearly reading from scripts plus there is nothing more infuriating than someone saying superlatives like “fantastic” in response to your routine answers when all you want them to do is fix your problem.”

Helpful Report

Posted 7 years ago

Hello Daniel Thanks for your review. I'm sorry to hear about the issues you've faced with the delivery of your recent order; I understand how frustrating this may have been for you. So that I'm able to investigate this further with the correct teams, please may you provide me with your Order ID or a best contact number? I apologise for any inconvenience this may have caused you. Kind regards Sophie | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I have order I phone x with 3 network by answering Mobile.co.uk customer representative , next day received 2 mobiles, O2 sims, posted them back, told them, customer service did apology but till today I haven't received my mobile , been charged from bank account , no reply from any e-mail or call, going in court”

Helpful Report

Posted 7 years ago

Hello Thanks for your review. I’m sorry to hear that you’ve received two phones and you’ve been unable to reach our Customer Support team. To allow me to investigate this further, I’d kindly ask that you update your review with your Order ID. I apologise for any inconvenience caused. Kind regards, Grace | Mobiles.co.uk Customer Support team

Posted 7 years ago

“The phone design is poor. The return process was smooth but recovering the payment is appauling.”

Helpful Report

Posted 7 years ago

Hello Thanks for your review. I’m sorry to hear that you didn’t like the handset you’d ordered and that you have since chosen to return. I hope you have now received your refund, however if this isn’t the case then please kindly update your review with your Order ID and I will gladly investigate this for you. Kind regards, Grace | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Absolutely shocking customer service. DO NOT PURCHASE A PHONE FROM MOBILES.CO.UK They put me on the wrong contract which I have been charged for and sent me out a new SIM card. Without informing me they then disconnected my old number and now i’ve had to ask Vodafone to try and resolve it on their behalf. This could take 30 days to get my old number back if they even can. The savings are just not worth the hassle. I have not been offered any compensation and all the customer advisers I have spoken to have been so inexperienced and unable to provide a resolution. Avoid avoid avoid!!”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review. I'm sorry to hear that you're not happy with your recent order. So I can look into your account and try to resolve the issue may you please provide me with your Order ID. Kind regards, Sophie | Mobiles.co.uk Customer Support team

Posted 7 years ago

“My parcel got delivered to the wrong address and I've contacted your company, and they said DPD will investigate. Your company said that it's an internal dispute between me and DPD saying it's my fault. Your company isn't even helping me with the situation and I've paid a lot for the upfront cost. This is unbelievable.”

Helpful Report

Posted 7 years ago

Hi Braveen, Thank you for your review. I'm sorry to hear that you've been facing issues with your delivery. So i can look into your account and try to resolve the issue may you please provide me with your Order ID. Kind regards, Sophie | Mobiles.co.uk Customer Support team

Posted 7 years ago

“The phone did not arrive. This was an upgrade at the end of a contract and I had to verify my details at Car phone Warehouse, who said they cannot do this for a sister company. So I contacted mobiles.co.uk again and they again made me go back to Car phone warehouse where the same happened again. I still have no phone, which is disappointing as I have 3 contracts with them and have been a customer for over 10 years.”

Helpful Report

Posted 7 years ago

Hello, Garry Thanks for your review. I’m sorry to hear of the difficulties experienced with a recent order. I’ve tried to call you today to discuss this further, however your number was unavailable. If you’d like to discuss your review further, I kindly ask that you update this providing a best contact number to reach you on. I hope to hear from you soon. Kind regards Rebecca | Mobiles.co.uk Customer Support team

Posted 7 years ago

“The site is bad it cost me over 50 pounds in call charges to you when it wasnt my fault you send the phone to the wrong address I was to told by customer services that they would not charge me well I have been and no fault of mine”

Helpful Report

Posted 7 years ago

Hello Colin, Thanks for your review. I’m sorry to hear you’ve incurred call costs contacting our team. I’ve tried to call you today to discuss this further, and have left a voicemail as you were unavailable. If you’d like to discuss your account further, please kindly update your review and I’ll be happy to call you again. I hope to hear from you soon. Kind regards, Rebecca | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Awful experience, tried to get a contract with both o2 and Vodafone (current Vodafone customer of 15 years!) and declined but no one could tell me why. I asked if it was because I was using a debit card for a newly incorporated company but was told not and I was barred for using them for 90 days. And now I realise they have taken money from my account anyway!”

Helpful Report

Posted 7 years ago

Hello Jeanette, Thanks for your review. I’m sorry to hear your recent application was rejected and appreciate the disappointment this must have caused. Whilst we’ll be unable to process your order if this has been rejected, I’ll be able to support with your refund if you’ve not received the funds as of yet. I’d kindly ask that you update your review with your order ID reference so I can locate your account to support further. Kind regards, Rebecca | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I m yet to receive my mobile phone. This is indeed very frustrating for me. I will never order via you.”

Helpful Report

(Apple IPhone X 64GB Space Grey) - Posted 7 years ago

Hello Sonu Thank you for your review. Sorry to hear you’ve yet to receive your order. We’ll be in contact with you shortly to discuss this further. Thank you for your understanding. Chris |Mobiles.co.uk Customer Support team

Posted 7 years ago

Hello Sonu, Thank you for your review. I’m sorry to hear about the issues relating to your delivery. Please check your email for an update. Thanks for your patience. Chris |Mobiles.co.uk Customer Support team

Posted 7 years ago

“Awful service resulting in a data protection breach. Having tried to complain by phone after 15 minutes we were eventually transferred back into a queue. Can someone ring me URGENTLY to discuss this please. I expect a call back within 24 hours. 0121 421 4426. If I don't hear i will contact the executive office and continue until I get a satisfactory response.”

Helpful Report

(Apple IPhone SE 32GB Silver) - Posted 7 years ago

Hello David, Thank you for your review. I'm extremely sorry to hear about this. I've tried to call the number you've provided, however I couldn't get though to you. If you please call our customer support team on 01509 615474, we're open today or provide me with a best time to call you. Kind regards, Mo | Mobiles.co.uk Customer Support team"

Posted 7 years ago

Hello David, Thank you for your review. I’m sorry to hear about the situation. We’ll be in contact with you shortly to discuss this further. Chris |Mobiles.co.uk Customer Support team

Posted 7 years ago

“After10 days and several phone calls from myself my contract phone still hasn’t arrived, I have never known a company like it, I have had 5 different reasons why it hasn’t been delivered, been told 7 times that you will ring me back, but nothing, I am dreading my phone bill because at 13p a minute every time I have rang I have been on hold for over half an hour”

Helpful Report

Posted 7 years ago

Hello Shane, Thank you for your review. I’m sorry to hear about the circumstances relating to your delivery. We’ll be in contact with you shortly to discuss this further. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Having seen other reviews with the same story, it seems that something is not quite right with the current Sim only Vodafone deals with cash back offers. People with excellent credit history are being turned down (myself and my wife included) after allegedly failing Vodafone’s credit check. When you speak to Vodafone they tell you that they have not rejected your application at all. They do then try and sell you the same deal WITHOUT the cash back offer!!Very frustrating experience that at first makes you feel worried about your credit history. Then embarrassed about failing a credit check. Then angry about what has happened.”

Helpful Report

Posted 7 years ago

Hi Janine, Thank you for your review. I'm extremely sorry to hear about this. However, the information is sent over to Vodafone. The credit check is then performed by them and the outcome is given to us by Vodafone. I would advise you to speak to Vodafone directly for further information about your credit check. Kind regards, Mo | Mobiles.co.uk Customer Support team

Posted 7 years ago

Hello Janine, Thank you for your review. I’m sorry to hear about the issues relating to your credit check and understand how frustrating this must be for you. Unfortunately, we only apply for the credit check and ultimately the network makes the final decision. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“My order supposed to delivered yesterday but still now I didn’t get anything. I have submit my full address but dpd said they don’t have full address.”

Helpful Report

(Apple IPhone X 256GB Space Grey) - Posted 7 years ago

Hello Thinesh, Thank you for your review. I’m sorry to hear about your experience with us. I’ll be contacting you shortly to discuss this further. Thanks for your patience. Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Shocking after sales service. Not happy having to accept non brand charger and cable even when phone us under warranty from Samsung.”

Helpful Report

(Samsung Galaxy S8 Midnight Black) - Posted 7 years ago

Hello Laura, Thank you for your review and for accepting my call today. I trust the resolution I’ve offered is acceptable. Sorry again for the situation. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews