Name: Mobiles.co.uk
Rating: 4.70

“Never in my life have I experience such poor customer service!!! 'Incompetent employees, rude and condescending managers....ou people are a complete joke!!!”

Helpful Report

(Apple IPhone 7 Plus 32GB Black) - Posted 7 years ago

Hello Emmanuel, Thank you for your review and for taking the time to speak with me today. You're feedback is greatly appreciated and we hope that in future we can provide you with a more representative example of the level of service, you should rightly expect from Mobiles.co.uk. Kind regards Leona | Mobiles.co.uk Customer Support team.

Posted 7 years ago

“Hallo Invoice Number - 237079235 I have ordered Iphone 6s 128 GB gold with unlimited min and messages plus 1 gb data on the 26th of august over the phone with Customer advisor called Leon around 5.30 PM. Received the phone but was 32 GB instead of 128GB. It says 32 gb on the invoice so I haven't installed the sim card on it. To clarify the same I have phoned monday (was bank holiday) no one answered. Tuesday someone answered and said we are too busy and ring us ban, collected the phone number (07912855975) and promised someone going to call us back after 5.30 PM today(31.08.2017). Not received any phone calls so far. I would like to know what we can expect from you to put this situation right for us. Thanks & Regards Unni Ramachandran 07912855975”

Helpful Report

(Apple IPhone 6s 32GB Gold Refurb) - Posted 7 years ago

Hello Unni, Thank you for taking the time to speak with me about this today. All of the requested information has been emailed over to you. If you require any further assistance, do not hesitate to contact me. Apologies again for any inconvenience caused. Kind regards, Leona| Mobiles.co.uk Customer Support team. Kind regards, Leona| Mobiles.co.uk Customer Support team.

Posted 7 years ago

“Hello. I wanted a new contract for my vodafone number. It wasn't clear when I signed up that porting the number from vodafone to vodafone would not be straightforward. I called Mobiles.co.uk and was told that I'd need to do a triangle port that would take a couple of days. I bought a cheap Tesco sim to do this, but all the phones I have are locked to Vodafone. The earliest port date to Tesco was 4 days and I now need to wait further before I can port back to Vodafone. I've had to top up the Tesco sim in the meantime to bridge the gap. I appreciate that it's easy to do this for other networks, but I'm really disappointed in the time & inconvenience of the vodafone process, I'm equally disappointed in the customer service which seemed to stop as soon as I logged a problem. I lost count of the number of messages I had about the order being received/processed/despatched, but as soon as I voiced concern and regret - silence.”

Helpful Report

(Apple IPhone SE 32GB Rose Gold) - Posted 7 years ago

Hello Beverley, I’m sorry to hear about your experience so far and that Vodafone’s porting restriction wasn’t clearly explained to you. Unfortunately, we’re unable to speed up this process and would recommend you contact Vodafone to discuss this further. Thank you for your patience. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“My phone arrived tuesday 15th august. Today is saturday 19th august and my phone is still not connected to the network so i have a phone that i cannot use.”

Helpful Report

(Samsung Galaxy S8 Orchid Grey) - Posted 7 years ago

Hello Bonny, I'm sorry to hear you've not been able to use your new phone yet and have tried to call you today to discuss this further, however, I've been unable to reach you. If you still need to discuss this further please contact our Customer Support team on 01509615474. Kind regards, Leona | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I ordered blue phone by the sales guy, but they don't do blue, so putting up with a black one. I still have not got my phone as they use a delivery service that only works during office hours. Oh what a surprise I am at work and so are any neighbours I could ask to receive it! I cannot get on my account as they have taken down the information incorrectly and will not let me know what is wrong (data protection) so I can put it right. I have rung them 3 times and been to Carphone Warehouse once. I am going there again. Maybe they will be able to sort out this mess. Not at all happy. Will never use them again!!!”

Helpful Report

(Nokia 3 Black) - Posted 7 years ago

Hello Judith, I’m sorry to hear you’re having issues with your order. If your details are incorrect we’d be unable to discuss the account however, if you get these amended at your nearest Carphone Warehouse we’d be happy to get any issues resolved. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“After sale service is non existent can't contact anyone. You claimed to be the car phone where house but when I got to their store they did not want to know. Now left with an upgraded phone with my data 4 years old. Lady time I buy over the phone. Thanks for nothing”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 7 years ago

Hello Alwyn, Thank you for your review. I’m sorry to hear about your experience with us. I’ve arranged a call back for you so that we can get this resolved. Thanks for your patience. Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I placed my order for a new phone, contract and accessories (car charger, cover etc) on the 20.07.2017. I recieved just half of my order 25.07.2017 (phone and sim) and to date am still awaiting the accessories. I have spent £30.00 in phone calls to your company and dpd to try and resolve the situation and had no joy or no apology from either company. The phone was supposed to be a birthday present, due to the delay it was a very late.”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 7 years ago

Hello Lewis, I’m sorry to hear about your experience with us. Thank you for your feed-back. I’ll be contacting you to discuss this further. Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Despite clearly identifying the handset and handset colour, the wrong handset was sent. On emailing about this, I was told to phone. On phoning about this, I was told that nothing could be done about the incorrect order until the handset had been received back at the warehouse. Despite staff being polite, effectively there was nothing they could do despite their error, I was left without a phone”

Helpful Report

(Samsung Galaxy J5 2017 Gold) - Posted 8 years ago

Hi Hannah, Thanks for taking the time to leave us a review. I'm really sorry to hear you haven't had a good experience with us, I can appreciate this must be disappointing for you. This does sound like something that can be resolved and compensated for. If you could please contact us so we can discuss this. You can reach us over the phone by dialing 01509 615 474, Monday - Friday 09:00 - 18:00 and Saturdays 09:30 - 18:00. Alternatively, you can send us an email through your online login area, or through Facebook or Twitter. Once again I do apologise for this. If this is already resolved, I hope you're enjoying your new phone. Robyn-Rose | Mobiles.co.uk Customer Support team

Posted 8 years ago

“After taking out a contract from this company my phone broke within a matter of days and the replacement they sent me was broken as well still in the process of getting this fixed and that has now been 6days”

Helpful Report

Posted 8 years ago

Hello, We're sorry to hear your handset has developed a fault. If you can provide us with your Order ID number so we can look into this further for you. Alternatively, our customer Support team are available between 9am-6pm Monday to Friday 7 9.30am - 6pm Saturdays. Kind regards, Leona|Mobiles.co.uk Customer Support team.

Posted 8 years ago

“2 phones were ordered and paid for and we were told would arrive the following day. That was 12 days ago and they still haven't arrived. It is being investigated but my daughters are phone less. Appalling.”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hello Lucy, I’m sorry to hear you’re having issues receiving your orders I can understand how frustrating this must be for you. If your issue is still on-going please confirm a suitable time to call you so we can discuss this further. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“You tried to sell me contracts on two re-fubished phones as new phones I was never told at any point that the phones were not new When they turned up I was very disappointed I returned them immediately to find out I can't get up-graded for at least 5days very disappointed in my whole experience I would never use you again When I phoned customer help line I was told I could not complain and was spoken to so rudely if that person was in front of me I would have given him a piece of my mind So please do not contact me anymore regarding contract s”

Helpful Report

(Samsung Galaxy S7 Silver Refurb) - Posted 8 years ago

Hello Carl, Thank you for your review and for taking the time to speak with me today. I will investigate this matter further as discussed. Apologies again for any inconvenience caused. Kind regards, Leona|Mobiles.co.uk Customer Support team.

Posted 8 years ago

“Phone was faulty and to much money to phone through each time”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hello Amy, I’m sorry to hear your handset was faulty and that you had to call us about the issue. All our handsets come with a 30 day exchange policy. Please let me know a suitable time to contact you regarding this. Thank you for your patience. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Had to wait 7 days to use phone after getting it, was told 24hours max this wasn't the case, called customer service they told me time and time again it'll be 24hours 48hours they didn't help.. was told I would get 2 weeks discount due to this and this never happened.. they lied to me over and over it seems”

Helpful Report

(Apple IPhone 6s Plus 32GB Gold) - Posted 8 years ago

Hi Luke, I'm sorry to hear that your experience has been inconvenient, I can understand this must be disappointing. Could you please get in contact with us so we can look into this for you in terms of compensation? You can reach us on Facebook or Twitter, through your online log in area, or by dialling 01509 615 474, this is our free number, our lines are open 09:00 - 18:00 weekdays, and 09:30 - 18:00 Saturdays. Thank you for taking the time to let us know of this, hopefully we can resolve this for you in the most sufficient manner. Robyn-Rose | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The phone came in an open box without a seal and is not a brand new phone as advertised.”

Helpful Report

(LG G6 Silver) - Posted 8 years ago

Hello George, Thank you for your review and for accepting my call today. I’m pleased this has now been resolved. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“wrong contract, promised return calls, nothing had to call them many times at 13p a minute, cancelled contract and took a new one, nothing heard so called again had not been processed, spoken to three different people today, another upfront payment made, confirmation email, different contract!!!!!!!! useless”

Helpful Report

(Apple IPhone 7 32GB Black) - Posted 8 years ago

Hello Rob, Thank you for your review. I've arranged for our Customer Support team to contact you in regards to this issue. I apologise for any inconvenience caused. Kind regards, Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Terrible customer service! missleading advertising! still not willing to provide me with all the contract benefits. The Law really needs to come down hard on companies, missing leading customers and even expecting us to pay for premium rate calls to their own customer service hotline :-(”

Helpful Report

(Apple IPhone 7 128GB Silver) - Posted 8 years ago

Hello Shaun, Thank you for your review. I’m sorry to hear about the issues you’re experiencing and understand how frustrating this must be for you. Please confirm a convenient time to contact you so we can discuss this further. Thank you for your patience. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“ordered a phone which never came as company never took the address, I rang to change the address and was promised the phone the next day, you guessed it never came. rang again to change the address and amend the order as there was a cheaper deal that was never mentioned to me. it was confirmed that my address had still not been changed and I was to receive a confirmation email explaining all that we had discussed. again nothing came so I rang again and my address still had not been changed, the adviser did confirm he had done this then cut me off! I rang again and got he same adviser who confirmed he would find out what was going on, whilst on hold he cut me off again. After he cut me off the first time he did say it was his intention to ring me back and guess what I am still waiting. I still have no idea of the status of my order 8 days after placing the original order and have absolutely no faith in any of the advisers to do even the simplest of tasks. Absolutely abysmal customer service some of the worst I have ever come across in my life!!”

Helpful Report

(Apple IPhone SE 32GB Silver) - Posted 8 years ago

Hello David, Thank you for your review. I’m sorry to hear about your experience with us and can understand your disappointment and frustration. We’ll investigate this for you and provide an update on Monday. Thank you for your understanding. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I ordered an iPhone 6 s over the phone, spent a lot of time getting the phone I wanted to match the tarrif I wanted and you delivered a 5 s phone. When I phoned again, to customer services this time, the person whom I spoke to said I had to cancel the order completely and reorder a new phone as the deal may not still be available. Despite staying on the phone for a very long time, at my own expense, that was the best he could come up with! I definitely won't be ordering from you again and will advise my large family circle to stay clear. Thoroughly disappointed with the whole service!”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 8 years ago

Hello Patricia, Thank you for your review. I’m sorry to hear about your experience with us and can understand your disappointment. Our deals are always changing so we can’t guarantee it will be available with a different handset. Thank you for your understanding. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Everything went wrong very unhappy customer I am”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello, Thank you for your review. I’m sorry to hear everything went wrong and that you’re unhappy. I tried to call you today however you were unavailable to take my call. Please confirm a more convenient time so we can discuss your review in detail. Kind regard, Chris |Mobiles.co.uk Customer Support team

Posted 8 years ago

“2 phones was promised to be delivered on 06/05/17. Only one phone was delivered. Rung customer services, they said it would be here 07/05/17, didn't turn up. I have rung everyday for 5 days & promised each time the phone will be delivered the next day. Still waiting. I was even given a tracking number- what lies they tell! Not even worth 1 star. Will never use or recommend this dishonest company. Updates - Another day and still no phone even having received and confirmation e-mail and no one has called. Ombudsman informed.”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. I’m sorry to hear you’ve yet to receive your second order, this is very unusual as our orders are processed very quickly. I’ve arranged a call back from one of our sales team to discuss this further. Thank you for your patience. Chris |Mobiles.co.uk Customer Support team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews