Name: Mobiles.co.uk
Rating: 4.70

“Underhanded sales . Should have been a simple upgrade but your salesperson opened a new contract for me without permission. I refused delivery of the phone after contacting your team. DISGUSTING WILL NEVER USE AGAIN.”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 8 years ago

Hello Roy, Thank you for your review. I’m sorry to hear about your experience with us and would like to discuss this with you in greater detail. I’ve arranged a call back later on today to discuss this further. Thank you for your patience. Chris |Mobiles.co.uk Customer Support team

Posted 8 years ago

“My first order neve arrived. I was fobbed off the phone when enquiringly with mobiles. But for the inconvenience they told me they'd waive my first months line rental by sending me a cheque. This was then challenged by a second person and i never received a cheque. My second (reorder) never turned up despite being told it was reordered, and I waited in all day for it. Turns out they never reordered it. Incompetent business that clearly lies to get customers off the phone.”

Helpful Report

(Apple IPhone 6s 32GB Space Grey) - Posted 8 years ago

Hello Thomas, Thank you for your review and for accepting my call today. I’d like to apologise again for your experience. I’ll be investigating the issues you described internally and will take appropriate action where needed. Thank you for your patience. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Every thing... Firstly delivery gets returned... No call to ask y or what reason. When i called , they did not have an answer. Next they promised me that they will call be back in the evening after speaking to them pricing team. No call back.. I called back 2 day later... Apparently no notes left on the account.. couldn't solve my issue.. was promised a manager call back . It was me who was a fool who was waiting for the call. I call up the next day and no notes stating that. So Ur advisors don't seem like they are doing their job. My email address is samsonjrodrigues@gmail.com. waiting for Ur reply”

Helpful Report

(Apple IPhone 7 32GB Rose Gold Refurbished) - Posted 8 years ago

Hello Samson, Thank you for your review. I am sorry to hear that your handset was returned back to our warehouse. We were experiencing an issue with our deliveries for a few days last week; however the issue has since been resolved. I have tried to call you to discuss this further however you weren't available. Please call us on 01509 615 474 between Monday to Friday 09:00-18:00 and Saturdays 19:30-18:00 and we’ll be happy to help. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Phone not arrived after nearly two weeks tried to register to tell them n got timed out very frustrating would not recommend one bit tried to e mail them no reply this is the only way to complain”

Helpful Report

(Apple IPhone 7 32GB Black) - Posted 8 years ago

Hello Craig, Thank you for your review. I am really sorry to hear about the issues you've experience with the delivery of your order. I can understand how disappointing it must be that you've had to wait over 2 weeks to receive your handset. If you're issue hasn't been resolved, please call us on 01509 615 474 between Monday to Friday 09:00-18:00 and Saturdays 19:30-18:00 and we'll be happy to help. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I have ordered iphone 7 plus 21th of march. But i have not received it yet. I called to the mobiles and dpd more than 6 times about what i ordered. No one say to me sorry even i have waited for my parcel until 10pm. Because delivery time was shown that it was 6am to 10pm by dpd app. Ant then i called to the dpd, they lost my parcel. But no message, no phone call to me. I called to the mobiles, daniel who is working on the custormer service department sorted out everything. I have some of contract by mobiles.co.uk but this is the worst exprience.”

Helpful Report

(Apple IPhone 7 Plus 32GB Silver) - Posted 8 years ago

Hello Sunghyo, Thank you for your review. I am really sorry to hear about the issues you've experience with the delivery of your order. I can understand how disappointing it must when you're waiting for your phone to be delivered all day and it isn't. I am glad that Daniel was able to resolve your issue, but if you need anything else please call us on 01509 615 474 between Monday to Friday 09:00-18:00 and Saturdays 19:30-18:00. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Emailed me the next day with better deals and won't do anything about it”

Helpful Report

Posted 8 years ago

Hello Brittany, Thank you for your review. I am sorry to hear that you've placed an order with us but we have a better deal now. As long as you're still within your 14 day cooling off period, we'll be happy to look into changing your contract or phone to the better deal. Please call us on 01509 615 474 between Monday to Friday 09:00-18:00 and Saturdays 09:30-18:00 and we'll be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“From the start my experience has been very poor. I ordered a phone for next day delivery (18/3) which was a Saturday only to be told it will not arrive till Monday 20/3 - not good enough when website advertises free next day delivery! Cancelled my order and requested the £100 I paid up front be returned. When I requested to speak to someone in authority in customer services I was told no one was available. Called back by escalation team on 20/3 who agreed with all my comments and following reassurance all would be sorted I agreed to reconsider, I was told that I would be kept informed what was happening which hasn't happened and I still have NO PHONE but have received a bill from EE starting from 18/3..............really not impressed so far.”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello Kathryn, Thank you for your review. I am really sorry to hear about the issues that you've received with the delivery of your phone. I can understand how disappointing it must be when you're waiting for your new phone, only to hear that it's going to be delivery on Monday. I am glad that you reconsidered the decision to cancel your order once you spoke a member of our Escalations team. Your contract will start as soon as your handset is dispatched, that is why EE have started billing you even if you haven't received your phone. We will be in contact with you as soon as possible to resolve your issue. I apologise for any inconvenience caused. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Absolutely ridiculous phone doesn't work and not replying to emails will be getting trading standards involved!”

Helpful Report

(Apple IPhone 7 128GB Rose Gold Refurb) - Posted 8 years ago

Hi Natasha, I've tried to call you again today to discuss this further with you. However, I've been unable to reach you. Should you wish to discuss this further please call our Customer Support team on 01509615474 between 9.00am - 6.00pm Monday to Friday & 9.30am - 6.00pm Saturdays. I apologise for any inconvenience caused. Kind regards, Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Still have not received my phone not happy at all and paid £27.99 to get early what a joke”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello Lesley, Thank you for accepting my call today. I am glad to hear that your issue has since been resolved. If you do need anything else, please call us on our local rate number 01509 615 474 between Monday-Friday 09:00-20:00 and Saturdays 09:30-18:00. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I ordered a phone, it arrived as prompt as stated, but I found the phone sub standard and explained this to the staff Another phone was sent and the previous phone returned, the new phone had the same issue, I wondered if they just repackaged the same phone and sent it back to me. When I complained about this issue I was promised a different phone. This did no occur and the matter seems to have been for gotten about.”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 8 years ago

Hello Jacqui, Thank you for your review. I am really sorry to hear that you've received two handsets that weren't to your satisfaction. I have tried to call you today to discuss this, however you weren't available. Please call us on our local rate number 01509 615 474 between Monday-Friday 09:00-18:00 and Saturdays 09:30-18:00 and we'll be happy to help. I apologise for any inconvenience caused. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I purchased 2 phones, 1 for each of my children and despite passing credit checks for 2 handsets I was told I failed a security check and after phone calls and visits to CPW I was eventually told it was because I'd applied for more than 1 line with Vodafone. There was no offer of of help to sort it out or match the offer with a different provider but told nothing could be done. I eventually managed to purchase a similar offer by going directly to Vodafone, who had no problem with me having 2 lines! The deal was similar but no where near as good as the one I'd signed up to with mobiles.co.uk. There was no mention of this policy regarding 2 lines anywhere on the website or while I went through the purchase process. When I asked for help I was faced with 'computer says no'. Very distressing.”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 8 years ago

Hello I’m really sorry to hear you failed our internal security; this is something we have no control over as it is done by our internal system. I’m unsure why you have been advised it is due to taking two line and I apologise for the inconvenience caused. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Free gift not sent. Mobiles.co.uk refused to send it. Contract cancelled but delivery still scheduled. Mobiles blamed me for the free gift not being sent claiming I had used their website incorrectly. Documented evidence sent to Advertising Standards Authority. Mobiles are a very bad supplier and I would recommend reading "Trustpilot" for a more genuine score of their services (rated 106 out of 122 companies, which is pretty awful)”

Helpful Report

(Samsung Galaxy A5 2017 Gold) - Posted 8 years ago

Hi Steve, Thank you for your review. I am sorry to hear that you didn't receive a free gift when you were expecting to. If you would like to discuss this further please call us on 01509 615 474. I apologise for any inconvenience and confusion caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Just to update you I returned the iPhone 6s labelled and packaged yesterday through DPD collection service. I was also informed in a phone shop this isn't brand new & actually refurbished, so again I was lied to I expect my £25:00 (upfront cost) refund asap Kind regards”

Helpful Report

(Apple IPhone 6s 32GB Gold) - Posted 8 years ago

Hi Jennifer, Thank you for your review. I am sorry to hear that the new handset you ordered with us was refurbished. I can understand how frustrating this must be for you and we will be happy to help. Please call us on 01509 615 474 and we will exchange your handset to a new model. I apologise for any inconvenience caused. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“My order was incomplete I have sent many emails which remain unanswered. As a company that deals in communication devices, their refusal to reply to any of my numerous emails is an indictment of the lack professionalism.”

Helpful Report

(Apple IPhone SE 16GB Space Grey Refurb) - Posted 8 years ago

Hello Peter I’m really sorry to hear you haven’t received your full order; did you email us through your online account? If you still haven’t received your order please call us on 01509 615 474. I apologise again for the inconvenience caused. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“New new iPhone 6s arrived faulty. Rather than send out a new phone and deliver as they collect the faulty one, I've been waiting over a week for a replacement, despite being send a bill for the new contract!! Terrible service, misinformation and difficult to contact.”

Helpful Report

(Apple IPhone 6s 32GB Silver) - Posted 8 years ago

Hello Janine I’m sorry to hear you have received a faulty handset; we can refund you for time without your handset. Please contact our customer service team via your online account and we can work out a refund. Again I apologise for the inconvenience caused. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Next day delivery did not happen, because 2 different addresses were put on the parcel and it was delivered to the wrong address twice.”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 8 years ago

Hello Lesley I’m really sorry to hear about the delay with your delivery; I have now fed this back to our courier to investigate this internally. I hope your enjoying your new phone. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“I specifically wanted an upgrade therefore wanted to stay with EE. I made it clear on original form with you that I wanted to keep my old number. I was told this was no problem. However once phone was sent I realised you had set me up with a new line with EE with a new number. It has been a very inconvenient and unnecessary process trying to sort this out. It has involved me having to get a PAC code from EE to transfer my old number into a PAYG o2 card. I have then had to charge up an o2 card and wait for number to be transferred. I have then requested a PAC code from o2 which I have given to EE. I now need to wait until next week for my original number to be assigned onto the new EE line you have set up. My issue is that EE have told me you were never in a position to upgrade my line and yet you have misled me. I am not disputing that the deal you have given me is very good however it has required a lot of hassle on the part of me the customer and currently I am paying for two lines; one with 02 and one with EE. At no point did your customer service advise me of this. I have been with EE for 8 years and my prerequisite of any deal was to keep my original number. Lisa Finnegan”

Helpful Report

(Apple IPhone 7 128GB Rose Gold) - Posted 8 years ago

Hello Lisa I’m really sorry for the problems caused with your new contract. Please email us from your online account or give us a call on 01509 615 474 and we can investigate your call. Thanks again for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“My deli was supposed to be Saturday 8th February. This was changed to Monday 20th February this dare dint suit me so I changed it to the Tuesday. My delivery was supposed to be between 14.23 and 15.23, it did not arrive.I waited until 7pm sent an email and 30 minutes later received a message that I was not at home. The driver did not come to my property. He did not leave a card but pretended that he did by sending a photo of were he left it. The photo was a joke as it was completely blurred and you couldn't even make out what it was a photograph of. I called to complain and wax advised that customer 5service was closed for the evening g but they would call me the following day. No one called. The dodgy driver was basically saying I'm a liar. He did not attend my property and I surmised that he just wanted to skip home early. Dishonest driver and no contact from customer service absolutely disgraceful service and no consideration for the customer. I took a day off work for this and this company does not even have the decency or courtesy to call me to remedy the situation.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello Alex, Thank you for your review. I am really sorry to hear about the issues you've experience with your delivery and that the driver didn't visit your property. I have tried to call you to discuss this however you weren't available. If you would like to discuss this further, please call us on 01509 615 474 and we'll be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I placed an order online , then rang to upgrade it . The delivery of the 2 phones were cancelled and now could take up to 5 days to arrive . Every one I spoke to was very nice but not happy to wait the 5 days”

Helpful Report

(Apple IPhone SE 16GB Space Grey) - Posted 8 years ago

Hello, Thank you for your review. I am sorry to hear that there has been a delay with your order. I understand that it can be frustrating having to wait, but we will get them to you as soon as possible. If you need any help, please call us on 01509 615 474. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“It was made clear to me that I was taking out a new contract and I know find I have to lose my number which I've had many years”

Helpful Report

(Apple IPhone 6s 32GB Gold) - Posted 8 years ago

Hello Sandra, Thank you for your review. I apologise that you aren't able to keep your existing number. Some networks, will only allow you to keep you existing number if you place an upgrade order. If you need any help, please call us on 01509 615 474 and we'll be happy to help. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews