Name: Mobiles.co.uk
Rating: 4.70

“I have place an order over the phone for sim only deal and was told that my I didn't go through the credit check. They advised me to call Vodafone, as it was the company I wanted to purchase the deal from. I was informed by Vodafone that my credit history is clear and they can directly open the account with them, but I insisted on ordering through Mobiles.co.uk, as they had a better deal. I phone the Mobiles.co.uk back and informed them of my findings. Unfortunately, they were not able to assist me again and after doing another credit check, I was rejected again. I have experienced very bad customer service. No one could tell me why I was rejected and at the end I has unable to place an order.”

Helpful Report

Posted 7 years ago

Hi Dorota, Thank you for your review. I'm extremely sorry to hear about this. I can confirm that we don't run the credit check ourselves. We pass the information onto Vodafone. They then run the credit check and provide us with the outcome. I understand you've already spoken to Vodafone but you'll need to speak to them for any further information as the credit check is ran by them. Kind regards, Mo | Mobiles.co.uk Customer Support team

Posted 7 years ago

Hello Dorota, Thank you for your review. I’m sorry to hear about the issues relating to your credit check and understand how frustrating this must be for you. Unfortunately, we only apply for the credit check and ultimately the network make the final decision. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Very bad service”

Helpful Report

(Apple IPhone 8 64GB Space Grey) - Posted 7 years ago

Hi Muhammadayoub, Thank you for your review. I’ve tried to call you today regarding your issue; I was unable to reach you. Please contact our Customer Support team on 01509 615 474 who are available, Monday to Friday 9am to 6pm and Saturdays 9.30am and we can discuss this further. (Calls charged at standard local rate and mobile rates will vary). Kind regards, Roshni | Mobiles.co.uk Customer Support team D

Posted 7 years ago

“Bought a new phone on EE and trying to get my old number ported over but EE have not received the details from Mobiles.co.uk. and have wasted a lot of time on the phone trying to get it resolved. It doesnt help when you tell me to phone ee without first checking that you have sent them the details.”

Helpful Report

(Samsung Galaxy S8 Midnight Black) - Posted 7 years ago

Hi Vincent, Thank you for your review. I’ve tried to call you today regarding your issue; I was unable to reach you. Please contact our Customer Support team on 01509 615 474 who are available, Monday to Friday 9am to 6pm and Saturdays 9.30am and we can discuss this further. (Calls charged at standard local rate and mobile rates will vary). Kind regards, Roshni | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Phone has never worked unless on WiFi , Apple have checked it and nothing they can do paying monthly for nothing and not had a response”

Helpful Report

Posted 7 years ago

Hi Emma, Thank you for your review and for accepting my call today. If you have any further feedback following our call it be great if you could share this. Kind regards, Roshni | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Made one order that went to pot and you keep asking me to do reviews!!!”

Helpful Report

(Apple IPhone SE 32GB Rose Gold) - Posted 7 years ago

“Absolutely bad company to deal with. Strongly will not recommend this company to anyone. I returned brand new unopened phone on same day when it came. Mobile.co.uk promised the refund within 5 business days and now it’s been over a month and I am still waiting for my refund. Every time I ring they promise another 5 business days. Now I have no other choice to go back to my card company to get my refund back... extra hassle... if you are returning mobile check your refund in your account if you don’t check seems this company put that refund in their pocket..”

Helpful Report

Posted 7 years ago

Hi Bindia, Thank you for your review. I’m sorry to hear about the delay regarding your refund. If your issue has yet to be resolved please let me know. Please provide me with your order number or a best contact number so we can discuss further. Kind regards, Roshni | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Absolutely bad company to deal with. Strongly will not recommend this company to anyone. I returned brand new unopened phone on same day when it came. Mobile.co.uk promised the refund within 5 business days and now it’s been over a month and I am still waiting for my refund. Every time I ring they promise another 5 business days. Now I have no other choice to go back to my card company to get my refund back... extra hassle... if you are returning mobile check your refund in your account if you don’t check seems this company put that refund in their pocket..”

Helpful Report

Posted 7 years ago

Hi Bindia, Thank you for your review. I’m sorry to hear about the delay regarding your refund. If your issue has yet to be resolved please let me know. Please provide me with your order number or a best contact number so we can discuss further. Kind regards, Roshni | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Mis-sold a Samsung Galaxy S8 on 02 with 12GB Data. This turned out to be 3GB data and was confirmed by 02. Requesting to return the product sold not as described and was refused as I had used the SIM in the phone, this is in breach of my rights to cancel. Issue was not rectified despite several emails to customer service, all of which simply quoted their terms and conditions. Contacted the Communication Ombudsman Service who regulate telecoms companies and they say that due to Mobiles.co.uk being a Reseller they are not directly regulated and could not step in directly to assist. They said technically they are operating illegally and sent a message to trading standards. 02 finally confirmed the return of my mobile phone directly after threatening legal action and a review from the Ombudsman Service. BE WARNED. BUY DIRECT. Mobiles.co.uk are operating illegally. Read the terms and conditions and see for yourself.”

Helpful Report

Posted 7 years ago

Hello Matt, Thank you for your review. I’m sorry to hear about the issues relating to order and understand how frustrating this must be for you. Please provide me with your order number so we can discuss this further. Roshni | Mobiles.co.uk Customer Support team

Posted 7 years ago

“It's been almost a week and still no phone. Phone was due to arrive 4 days ago.”

Helpful Report

(Samsung Galaxy S8 Midnight Black) - Posted 7 years ago

Hi John, Thank you for your review and for accepting my call today. I’m sorry again about your experience regarding your delivery. If you have any further feedback following our call it be great if you could share this Roshni | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Provided with ID network which does not work where I live. Six days later still no phone working and must pay MORE money to upgrade. On the phone for 45minutes at a cost of 13p a minute. When I complained asked to use mobile phone!! MY PHONE DOES NOT WORK.”

Helpful Report

(Samsung Galaxy J3 2016 Gold) - Posted 7 years ago

Hello Christine, Thank you for your review. I’m sorry to hear about the issues you’re experiencing with your coverage and understand how frustrating this must be for you. We’ll be in contact with you shortly to discuss this further. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I tried to order two mobiles (one as a present) both with the same network and there was no indication when I was paying that there was a problem. Only one phone arrived (the most expensive obviously) so I had to ring to find out the issue. I have since returned the phone unopened and I'm now awaiting a refund AND cancellation of the contract....let's hope it's completed within the 14 days of notification!”

Helpful Report

(Apple IPhone 8 64GB Silver) - Posted 7 years ago

Hello, Thank you for your review. I’m sorry to hear about the issues you faced placing multiple orders with us. We’ll be in contact with you shortly to discuss this further. Thanks for your patience. Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Am stil waiting for my order..,”

Helpful Report

(Apple IPhone 8 64GB Gold) - Posted 7 years ago

Hello Terence, Thank you for your review. I’m sorry to hear about the issues relating to order and understand how frustrating this must be for you. I’ll be in contact with you shortly. Roshni | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I understand things go wrong but I am so disappointed that no one has tried to follow this up or correct it . I ordered an iPhone 8 for my sons birthday on Wednesday the 11th of October , the original call was good and we ordered an o2 £39 15gb deal. I was surprised with no email confirmation , I phoned on the 12th and the deal was confirmed but very unruptly . I then received an email confirming O2 10gb deal which was incorrect . I phoned again and spoke to Mia , she was not helpful to start and did not want to help . I said I would cancel and reorder with another company , she pusuaded me not to and said she would order the 15gb sim and fast track it to me . She emailed to confirm this . Due to the lack of faith I phoned on Monday 16th and spoke to James , he was very confident but did not really get the emotion of my sons birthday . He found me a 30GB deal for the same money but did not want to commit to an email of confirmation , which worried me . I then phoned today Tuesday the 17th not to my surprise order still not in its way . Jay Patel said it will take 3-5 days which will now mean it may miss my sons birthday . Again mistakes may happen but every call person has failed to deliver the promise , and would not let me speak to a manager . I am hoping that a member of the senior team will step in and rescue my sons birthday . I also hope the sim arrives as it is a fantastic deal , the problem with great deals they don’t need great service just efficient execution . Regards Simon Tuffill”

Helpful Report

(Apple IPhone 8 64GB Silver) - Posted 7 years ago

Hello Simon, I’m sorry to hear about your experience with us. I’ll be in contact with you shortly to discuss this further. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Phone came but no tablet. Can't set phone up keeps saying no network”

Helpful Report

(Samsung Galaxy S7 Black Refurb) - Posted 7 years ago

“phone didnt arrive date stated (Sunday) Monday phoned was told before 6pm that day ( didnt arrive ) Tuesday phoned several times was told Wednesday delivery Customer services "Mark" said he'd phone back - didn't I had to phone again "Josh" dealt with it dreadful”

Helpful Report

(Apple IPhone 7 32GB Silver) - Posted 7 years ago

Hello Terence, Thank you for your review. I’m sorry to hear about the issues relating to delivery and understand how frustrating this must be for you. I’ll be in contact with you shortly. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“money taken of the account the phone is not delivered. 6 days after delivery set date the phone is still not here. Can you pls investigate where my order is??? Thank you”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 7 years ago

Hello Aivaras, Thank you for your review. I am sorry to hear that you haven't received your phone yet. As mentioned on our call, please call us on back on 01509 615 474 between Monday-Friday 09:00-18:00 and Saturdays 09:30-18:00 and we will be happy to help. Kind Regards, Ryan | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Call charge 13 p/min. If we want to call them”

Helpful Report

(Apple IPhone 8 64GB Silver) - Posted 7 years ago

Hello Ibrahim, Thank you for your review. If you need to call our Customer Services team, please use our local rate number 01509 615 474 between Monday-Friday 09:00-18:00 and Saturdays 09:30-18:00. I hope you have a great day. Kind Regards, Ryan | Mobiles.co.uk Customer Support team

Posted 7 years ago

“First of all I noticed I was sent the wrong colour phone. Asked for a rose gold got sent sliver.. after speaking to customer care (have to admit I had a very friendly and helpful guy help me this time) I was informed the rose gold was in fact out of stock. So I decided to keep the sliver. After getting the phone out the box I realised I was sent the wrong phone. Asked for a iPhone 7 was sent a iPhone 6s the same phone I already have. Phone up again and the person I spoke to was very patronising in saying “well they do look similar” and made out they didn’t believe I was sent the wrong phone and that I need to return it so they can look to see if it’s an iPhone 6s. All this and a week later I still don’t have my upgraded phone...”

Helpful Report

(Apple IPhone 7 128GB Rose Gold Refurb) - Posted 7 years ago

Hello Elizabeth, Thank you for your review. I am really sorry to hear that you received the iPhone 6s instead of the iPhone 7; I can understand how disappointing that must be. I have tried to call you today to discuss this, however you weren't available. So we can resolve your issue, please call us on 01509 615 474 between Monday-Friday 09:00-18:00 and Saturdays 09:30-18:00 and we will be happy to help. Kind Regards, Ryan | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Received my phone. A refurbished model. At no point did the sales advisor tell me it was a refurbished. Currently waiting to hear back from your complaints department.”

Helpful Report

(Samsung Galaxy S7 Black Refurb) - Posted 7 years ago

Hello Joanne, Thank you for your review. I’m sorry to hear about the issues relating to your order and understand how frustrating this must be for you. I’ll contact you shortly to discuss this further. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

Hello Joanne, I tried to contact you today however you were unavailable to take my call. Please can you contact our customer support team on 01509615474, Monday – Friday between 9am and 6pm so we can discuss this further? Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“"I still haven't had my refund a month after I returned phone. I have called 3 times and each time I have been promised by customer services that they would call me back after speaking to their accounts Department. I feel that I am being fobbed off. You have held onto my £135 for more than 4 weeks. This is not acceptable. I would like this resolved asap. Ref 92648404”

Helpful Report

Posted 7 years ago

Hello Debra, We're currently looking into this for you and will be in contact as soon as possible to discuss this further. I apologise for any inconvenience caused and thank you for your patience. Kind regards, Leona | Mobiles.co.uk Customer Support team.

Posted 7 years ago

Hello Debra, Thank you for your patience and for taking the time to speak with us. I'm pleased you were happy with the resolutions to your query. Do not hesitate to contact us is you require any further assistance. Kind regards, Leona| Mobiles.co.uk Customer Support team.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews