First of all I noticed I was sent the wrong colour phone. Asked for a rose gold got sent sliver.. after speaking to customer care (have to admit I had a very friendly and helpful guy help me this time) I was informed the rose gold was in fact out of stock. So I decided to keep the sliver. After getting the phone out the box I realised I was sent the wrong phone. Asked for a iPhone 7 was sent a iPhone 6s the same phone I already have. Phone up again and the person I spoke to was very patronising in saying “well they do look similar” and made out they didn’t believe I was sent the wrong phone and that I need to return it so they can look to see if it’s an iPhone 6s. All this and a week later I still don’t have my upgraded phone...