Mis-sold a Samsung Galaxy S8 on 02 with 12GB Data. This turned out to be 3GB data and was confirmed by 02. Requesting to return the product sold not as described and was refused as I had used the SIM in the phone, this is in breach of my rights to cancel. Issue was not rectified despite several emails to customer service, all of which simply quoted their terms and conditions. Contacted the Communication Ombudsman Service who regulate telecoms companies and they say that due to Mobiles.co.uk being a Reseller they are not directly regulated and could not step in directly to assist. They said technically they are operating illegally and sent a message to trading standards. 02 finally confirmed the return of my mobile phone directly after threatening legal action and a review from the Ombudsman Service. BE WARNED. BUY DIRECT. Mobiles.co.uk are operating illegally. Read the terms and conditions and see for yourself.