Name: Mobiles.co.uk
Rating: 4.70

“Firstly, my intital ordered wasn't placed correctly, by the first person I spoke to. Next I never received my phone by next day delivery, this was firstly due to the parcel not reaching the currier branch in time and the my parcel was lost by the currier. I was then told I had no other choice other than to wait for 5 days until the currier has decided if my phone was lost. I then decided I would cancel the contract and open up a new contract, which again, I should have received on next day deliver. I initially place my order on 12/12/16and didn't received my order until the 18/12/16 and this was only because I went out of my way to pick up the parcel. I spent 4 whole days waiting for a parcel that never came, all the while I had to take time off work.”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 8 years ago

Hello Hayley, Thank you for your review. I am sorry to hear about the issues you've faced with the delivery of your handsets, with one being lost and the other needing to be collected. I will pass this feedback on to make sure this doesn't happen again. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“this is my first complant I have called mobiles.co.uk 5 times and have been charges £47.00 by Vodafone I am waiting for a new sim each time I phone there is a 18 mins wait this is not good as I am only one week with mobile.co.uk can someone please phone me on 07830912112 to see want is going on with new sim I have made two payments to you one of £85 and the second payment of £65 and call charges £47 a total of £197 and only one week in with you.”

Helpful Report

(Apple IPhone 7 128GB Jet Black) - Posted 8 years ago

Hi Michael, Thank you for your review. I am sorry to hear about the issues you still haven't received your SIM card. I have tried to call you regarding this however you weren't available. To get a replacement SIM card, you will either have to call Vodafone 03333 040 191 or visit your local Vodafone store and they will be happy to help. I apologise for any inconvenience caused. If you do need to call us again, please call us on our local rate number 01509 615 474. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“1st order went fine 2nd order was a joke”

Helpful Report

(Google Pixel 32GB Quite Black) - Posted 8 years ago

Hello Lee, Thank you for your review. I am really sorry to hear about the issue you've had with your second order. If you would like to discuss this further, please call us on 01509 615 474 and we will be happy to help you in any way we can. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Re order 89493964 I recently praised the speed of delivery on ordering an iPhone 6s for my daughter for xmas. Call me naive I did not open the box. On xmas day when my daughter opened her phone there was NO SIM CARD rendering the phone useless and one upset child. On reviewing the order summary there was also no £15 off voucher with the phone either. A very disappointed customer.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hello Jayne We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your day to leave such a positive review. We hope you’re enjoying your new gadget. Rebecca | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The phone arrived the next day but there the positives end. For 5days no calls and then my first bill from EE with a new number-I had given my 10 year old number to Mobiles, being led to believe I could keep it.5 hours on the phone to EE revealed that was untrue and that I had been 'misold' the deal by Mobiles. Well done Mobiles/Carphone Warehouse. KL N.Yorks”

Helpful Report

(Apple IPhone 7 128GB Jet Black) - Posted 8 years ago

Hello Keith, Thank you for your review. I am sorry to hear that you haven't been able to keep your existing number. I have tried to call you regarding this to resolve your issue, however you weren't available. If you would like to discuss this further please call us on 01509 615 474 and we will be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“They haven't applied the tariff that I was sold to Vodafone”

Helpful Report

(Apple IPhone SE 64GB Silver) - Posted 8 years ago

Hello Shamina, Thank you for your review. I am sorry to hear that you aren't on the tariff that was agreed to. Vodafone are aware of this issue and will be amending your tariff shortly. I apologise for any inconvenience caused. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Everything - and staff have an appalling attitude”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. I am sorry to hear that you've had such a bad experience you've had with our company and our staff. If you would like to discuss this further please call us on 01509 615 474 and we will be happy to help in any way we can. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Ordered 2 phones but only received one as they cancelled the second with no reason why. E-mailed them to find out why but they did not give a reason.”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello Daniel, Thank you for your review. I am sorry to hear that your second order has been cancelled. This is most likely because you have been declined on the credit check or our internal security check. If it's the credit check we can try to place another order on another network for you, but if it's the internal check we can't process another order for at least 3-6 months. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Absolutely furious. There is a countdown clock saying "order within x time for next day delivery" I ordered on Friday and was told delivery was scheduled to Monday. I changed my delivery date to Wednesday and received an email confirming this. One day later I was told the delivery date had been changed to Tuesday without my consent. I was in both Tuesday and Wednesday and the phone still hasn't arrive, instead it is being held at the depot. I can either collect it or choose for it to be delivered this Friday- a FULL WEEK after I ordered it! So much for 1 day delivery- clearly a cheap tactic to make you panic buy! Will never buy from here again and will make sure everyone I know knows what a terrible experience I had.”

Helpful Report

(Apple IPhone 7 128GB Rose Gold) - Posted 8 years ago

Hello Lisa, Thank you for your review. I am really sorry to hear about the issues you've experienced with your delivery. I have tried to call you today to discuss this and resolve your issue, however you weren't available. Please call us on 01509 615 474 and we will be happy to help you. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I ordered phone last Friday, and selected delivery on Sunday. I still haven't received the phone (now Wednesday), however I have already been billed for both the handset cost & the first month with O2”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. I am sorry to hear that you have been charged by the network before you have received your handset. If you still haven't received it, please call us on 01509 615 474 and we'll be happy to help. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I have not received my promised 6gb of data. Please contact me regarding this matter”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hi Robert, Thank you for you review and accepting my call today. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk

Posted 8 years ago

“I wanted to cancel order but have been unable to contact you even on my account keeps rejecting or says error”

Helpful Report

(Microsoft Lumia 650 White) - Posted 8 years ago

Hello Peter, Thank you for your review. I have tried to call you today to discuss this, however you weren't available. Please call us on 01509 615 474 and we'll be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Not delivered when told it was going to be and then not informed of what was happening”

Helpful Report

(Apple IPhone 7 128GB Black) - Posted 8 years ago

Hello Claire, Thank you for your review. I am sorry that your handset wasn't delivered when you requested it to be. You should have received a text message and an email with a one hour time slot advising you when your order was going to be delivered. I will pass this feedback onto out IT team to see why this didn't happen. I apologise for any inconvenience caused and I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Purchased phone on November 28th, still to receive phone on December 5th.”

Helpful Report

(Apple IPhone SE 16GB Space Grey) - Posted 8 years ago

Hello Jim, Thank you for your review. Following our phone call earlier today, I am glad that we were able to resolve your issue. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Ordered 4 phones, got 1 told we did not pass credit check with network, then why I receive 1 of them, also been with that network for last 20 years with 15 odd business, then could not get through on the umpteent times a called”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 8 years ago

Hello Andrew, Thank you for your review. I am sorry to hear that you only passed the credit check for one of the contracts that you ordered. The credit checks are ran by the networks directly and we have no control over the outcome. If you would like to try on another network, please either place an order online or call us on 0871 220 3580 and we will be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Purchased contract with 6gig data but I was given 1 Gig..Issue not yet solved”

Helpful Report

(Apple IPhone SE 16GB Space Grey) - Posted 8 years ago

Hello, Thank you for your review. I am really sorry that you aren't receiving your full allowances. Vodafone are aware of this issue and have advised that it will be fixed by 06/12/2016, so you should now be on the correct amount of data. I apologise for any inconvenience caused by this. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“They accepted me then cancelled my order never going to order from them again”

Helpful Report

(Apple IPhone 7 128GB Black) - Posted 8 years ago

Hello, Thank you for your review. I am really sorry to hear that we have cancelled your order once it has been accepted. When our internal security check is declined, we are unable to process another order for at least 3-6 months. We do these checks for the safety of our customers and our business. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The web site allowed me to order two phones on Vodafone - one each for my daughters for Christmas. However only one was immediately approved. When I called I was told that the other would be approved later that day. I then received an email saying that it was rejected and it would not be dispatched. When I contacted them I was told that this was due to Vodafone not allowing one person to purchase two mobile phones/contracts in a 90 day period. Why did their website allow me to make the purchase and why didn't't their staff know this constraint! Very poor customer focus. I have now had to purchase different contracts with different benefits for my daughters not a thing that I like to do.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. I am really sorry to hear that the internal security check has declined when placing your second order with Vodafone. This is a known occurrence that can happen and you should have been made aware of this on your first call to our customer service team. I will pass this feedback onto our management to make sure all of our staff are aware of this, so they can stop this happening to other customers. I apologise for any inconvenience caused and I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Delivery. Ordered it nearly a week ago it has been apperently attempted delivery three times yet it still hasn't been delivered. Try to change the delivery address but have to wait 30 minutes to get through and get charged per minute.”

Helpful Report

(Apple IPhone 7 32GB Silver) - Posted 8 years ago

Hello Tamsin, Thank you for your review. I’m really sorry to hear about the issues with the delivery. I understand how inconvenient this could be. I’ve tried calling you discuss this however I was unable to get through to you. Please let me know the best time for me to try again. Alternatively you can call our customer service team on 01509 615 474. The number is free if you have free minutes or free landline calls. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 8 years ago

“wrong advice given before purchase couldn't keep my numberRUBBISH”

Helpful Report

(Apple IPhone SE 64GB Space Grey) - Posted 8 years ago

Hello Paul, Thank you for your review. I’m really sorry to hear you’ve been provided with incorrect information about keeping your number. I’ve tried calling you discuss this however I was unable to get through to you. Please let me know the best time for me to try again. Alternatively you can call our customer service team on 01509 615 474. The number is free if you have free minutes or free landline calls. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews