Name: Mobiles.co.uk
Rating: 4.70

“Phone not delivered”

Posted 8 years ago

Hello John, Thank you for your review. I am really sorry to hear that you haven't received your phone. Please call us on 01509 615 474 and we'll do everything we can to get your handset to you. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Phone not deliver”

Helpful Report

Posted 8 years ago

Hello John, Thank you for your review. I am really sorry to hear that you haven't received your phone. Please call us on 01509 615 474 and we'll do everything we can to get your handset to you. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Possibly the worst phone i've ever had, apps kept crashing. So disappointed I weren't able to exchange the phone. I have gone back to my old phone and the new one is lay unused”

Helpful Report

Posted 8 years ago

Hello Joanne, Thank you for your review. I am sorry to hear that you're having issues with your handset. If you take your handset into your local Carphone Warehouse store they will be happy to help you with any issues you have. Thanks for taking the time to leave a review, it’s greatly appreciated. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I bought a Samsung S7 Edge mid December from mobiles.co.uk phone arrived lasted for 5 weeks then kept overheating, locking up and rebooting itself. Mobiles.co.uk directed to Carphone Warehouse and the guy there suggested going direct to Samsung which I did. The Samsung shop reloaded the firmware and said it it happens we will replace the main board. I went to the shop this evening to be told this store is no longer replacing parts as it is being closed in March and the guy suggested I contact Samsung direct for repair. All I can say is purchase your next phone from the high street because that is where you will be directed if you have a problem with your phone purchased online. I paid £85 for the phone on a £25 per month tariff for a phone that has not worked properly for 3 weeks now. Not happy and telling plenty of people about the poor quality of the phone and where purchased from.”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 8 years ago

Hi Michael, Thank you for your review. I am really sorry to hear that your Samsung S7 Edge is faulty and that the store isn’t able to repair your handset any longer. I hope that Samsung are able to resolve your issue so you can start using your handset again as soon as possible, because it is very frustrating when you're without a working phone. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Took out 2 contracts so tried to use offer of "£15 off next purchase" voucher, through "Complete Savings" which ended up *costing* us £15 -- and could have been more if we had not spotted that monthly £15 DD had been set up. *Very*well hidden in T's and C's and nowhere mentioned by mobiles.co.uk when pushing it. Essentially mobiles.co.uk facilitated this company in scamming us.”

Helpful Report

(Apple IPhone SE 64GB Rose Gold) - Posted 8 years ago

Hello Stephen, I’m sorry to hear about the issues you’re having with ‘Complete Savings’, I tried to call you in order to discuss this further however you were unavailable to take my call. I would recommend you contact the company directly if you feel their Terms and Conditions were not clear. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“return service really bad as ten days sense i canceled the order and did not get my money back yet”

Helpful Report

(Apple IPhone 7 128GB Gold) - Posted 8 years ago

Hi Bessam Thanks for taking the time to speak to me today. I’d like to apologise again for the experience you’ve had. I do really appreciate the feedback you have provided us. Olivia |Mobiles.co.uk Customer Support team

Posted 8 years ago

“I have contacted somebody more informed at mobiles.co.uk, so I will amend if resolved... I ordered an iphone 6s on ee then you sent me an email the day after which was £15 cheaper. Two days later you advertised the iphone 7 with ee on the same tariff. I have ordered the iphone7 and agreed to return the iphone 6s, this is were the problem has occurred, your operator did not tell me that I would incur a cost to get the PAC code from ee at £495! Four hundred and ninety five pounds! I have only had the iphone 6, 5 days and I have not yet received the iphone 7. If keep the iphone 7 I will have lost my original number that I have had for 8 years that I use for business purposes, not impressed with the level of information provided and your service .”

Helpful Report

(Apple IPhone 6s 32GB Space Grey) - Posted 8 years ago

Hi Simon If you request the PAC code from your network before the return has been fully completed then the network will ask you for a cancellation fee. Don’t worry, if you’ve returned the phone within the 14 day cooling off period you will not have to pay this fee. Until the network receive a notification from ourselves, they will not know you are returning. I’m sorry you’ve not had a good experience so far but please contact us if you need further assistance as we’re more than happy to help with any query. Olivia |Mobiles.co.uk Customer Support team

Posted 8 years ago

“I have just returned from being out of the country for just over 2 weeks and am disappointed to find that my phone/contract order was not cancelled, as promised, and I have been charged. On 26 December I placed an online order for a handset to be delivered the next day before 10.30am (Ref: 89705272). After the handset did not arrive on 27 December I phoned your contact line and they explained that there had been a problem with the delivery, and the handset would be delivered the following day. I explained that this would cause a problem as I would be out of the country for a couple of weeks, so could not sign for the delivery of the phone. I also highlighted that this would also mean I would have to start paying for the contract before I could receive the phone which was not suitable. Your customer service adviser confirmed that they would cancel my order with no charge as I had not yet been charged for the handset or the start of the contract, and that they would also cancel the phone delivery. Since returning from my holiday I have now found that my order was not cancelled and that I have in fact been charged £70 for the handset, and £33.49 for the first direct debit payment. I have since been refunded for the payment £33.49 in relation to the email below but I have not yet received a refund for the £70. Please can you advise why this is and organise a refund as soon as possible? Nicola Kendall nicolafkendall@gmail.com 07738281158”

Helpful Report

(Apple IPhone 7 32GB Silver) - Posted 8 years ago

Hello Nicola, I’m sorry to hear you have had issues with your order, if this hasn’t been resolved can you please call customer support on 01509 615 474. Thanks for your time. Amy | Mobiles.co.uk Customer Support team

Posted 8 years ago

“They confirmed my Direct Debit twice then withdrew a higher sum from my bank account.”

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(Apple IPhone SE 64GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. I am sorry to hear about the issues you've experienced with your Direct Debit. Please call us on 01509 615 474 and we will be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“They confirmed my Direct Debit twice then withdrew a higher sum from my bank account.”

Helpful Report

(Apple IPhone SE 64GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. I am sorry to hear about the issues you've experienced with your Direct Debit. Please call us on 01509 615 474 and we will be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“There doesn't appear to be any way to contact mobiles.Co.uk Unless you have to pay exorbitant call charges. I cancelled my order and have had my £50 back”

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(Samsung Galaxy S7 Gold) - Posted 8 years ago

Hello Michael, Thank you for your review. I am sorry to hear that you've decided to return and cancel your order. If you do need to contact us in the future, please us our local rate number 01509 615 474 or email us through your My Account on our website and we will be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Didn't deliver phone ,didn't inform us that it was not being delivered Have not reimbursed us with the money yet!”

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(Apple IPhone 7 Plus 32GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. I am sorry to hear that you didn't receive your handset or been updated with the progress. Please call us on 01509 615 474 and we will be happy to look into this for you. If you need anything else, please let me know. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Phone not working”

Helpful Report

(Sony Xperia E5 Black) - Posted 8 years ago

Hello Jonathan, Thank you for your review. Following our phone call earlier today, I am glad that we were able to resolve your issue. If you need anything else, please call us on 01509 615 474 and we will be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“When I inserted the Vodafone SIM card into my new iPhone 6s it didn't connect to the network. I spoke with Vodafone 3 days in a row, finally to be told that mobiles.co.uk hadn't completed the purchase order. Vodafone repeatedly told me it would be fixed, but it wasn't. They then told me to contact mobiles.co.uk directly, which I did, only to be told that whatever hadn't been completed when I origianlly made the purchase would now be and that I had to wait five working days for the phone to work. As such the problem was only identified a week after I inserted the SIM card and the phone will only work two weeks after.”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 8 years ago

Hello Thomas, Thank you for your review. I am sorry to hear that the connection for your iPhone 6s SIM card didn't go through correctly. I will pass this feedback onto our processing team to see why this happened. If you have any issues with the connection not going through, please call us and we will be happy to help. I apologise for any inconvenience caused. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Ordered an iphone7 for my daughter for Xmas, it has come with no SIM rendering it useless”

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(Apple IPhone 7 32GB Black) - Posted 8 years ago

Hello Gary, Thank you for your review. I am sorry to hear that your daughter's handset didn't come with a SIM card. It won't be in the handset box itself, but it will be in a plastic wallet that's loose in the packaging. If you still aren't able to locate the SIM card, please call your network provider and they will be able to provide you with a replacement. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Orderd on Friday and still not hear Tuesday so much for next day delivery”

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(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

Hello John, Thank you for your review. Following our phone call earlier today, I am glad that we were able to resolve your issue. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Ordered my daughter a phone for Christmas which was delivered with no SIM card. Very disappointed”

Helpful Report

(Apple IPhone 7 32GB Silver) - Posted 8 years ago

Hello Nanette, Thank you for your review. I am sorry to hear that there wasn't a SIM card that came with your handset. It won't come in the box itself, but will be loose in the packing which the handset came in. If the SIM card isn't in there, please call your network provider and they will be able to issue a replacement to you. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I was bounced back and forth between customer services and sales advisors after they sold me the Xperia XZ but tried to send me an XA, I was assured by senior managers that they would waiver the upfront cost of the XZ handset (£50) but again this was a lie, I ended up having to just buy the XZ from yourselves with the view to contacting the financial services ombudsman and trading standards in the very near future if this doesn't result in a successful reimbursement and the appropriate rescue action is not taken immediately. Fraser Murray Order I'd 1: 88929136 Order I'd 2: 89482856”

Helpful Report

(Sony Xperia XZ Platinum) - Posted 8 years ago

Hello Fraser, Thank you for accepting my call. I am glad that we were able to resolve your issue today. Please let me know if you need anything else. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The checks took over 4 days and in the end I decided to cancel my order as it was becoming ridiculous. I bought a phone with one of your competitors and got it delivered overnight.”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 8 years ago

Hello Francois, Thank you for your review. I am sorry to hear that you decided to cancel your order due to the delay in processing it. If you need anything else, please call us on 01509 615 474 and we'll be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Specifically ordered as it stated next day delivery, ordered on Saturday and was emailed for a Sunday delivery with courier, phone was not delivered until Wednesday late afternoon. Very disappointing service and three days spent in house awaiting courier.”

Helpful Report

(Samsung Galaxy S7 White) - Posted 8 years ago

Hello William, Thank you for you review. I am sorry to hear that your handset wasn't delivered when you expected and you had to wait in your house for three days. If you need any help please call us on 01509 615 474 and we'll be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews