I have contacted somebody more informed at mobiles.co.uk, so I will amend if resolved... I ordered an iphone 6s on ee then you sent me an email the day after which was £15 cheaper. Two days later you advertised the iphone 7 with ee on the same tariff. I have ordered the iphone7 and agreed to return the iphone 6s, this is were the problem has occurred, your operator did not tell me that I would incur a cost to get the PAC code from ee at £495! Four hundred and ninety five pounds! I have only had the iphone 6, 5 days and I have not yet received the iphone 7. If keep the iphone 7 I will have lost my original number that I have had for 8 years that I use for business purposes, not impressed with the level of information provided and your service .