Firstly, my intital ordered wasn't placed correctly, by the first person I spoke to. Next I never received my phone by next day delivery, this was firstly due to the parcel not reaching the currier branch in time and the my parcel was lost by the currier. I was then told I had no other choice other than to wait for 5 days until the currier has decided if my phone was lost. I then decided I would cancel the contract and open up a new contract, which again, I should have received on next day deliver. I initially place my order on 12/12/16and didn't received my order until the 18/12/16 and this was only because I went out of my way to pick up the parcel. I spent 4 whole days waiting for a parcel that never came, all the while I had to take time off work.