Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,763 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,763 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my phone last Thursday. They were meant to deliver it on Friday and I even received a delivery slot. However, the delivery driver has been going to the wrong address (now on 2 occasions!) even though when I placed the order with Mobiles.co.UK over the phone, they confirmed the address was a pharmacy shop and NOT a residential address (they did not however write this on the address they sent to the delivery company). It is now Tuesday and I still have not received my phone but have already been billed for my contract/line rental etc. I am extremely disappointed and still phoneless.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello, Thank you for accepting my call today. I’m pleased to hear your issue is now resolved. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Delivery was messed up!”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hello Angela, Thank you for your review and for accepting my call today. Firstly I wish to apologise for situation and experience you’ve had with us. Thanks for taking the time to talk with me today, your feed-back are very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Faulty device. Without phone for 1 week due to exchange turn around over weekend. Still have no item and contract started already. Had to wait for collection of faulty product for full day as not given one hour time slot on day of collection.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello Aislinn, We’d like to apologise your device has developed a fault. We must ensure the faulty handset is received back at our warehouse first before we can dispatch a replacement. Your replacement would then be delivered within 2 working days. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The man I spoke to regarding my contract couldn't be bothered to do his job. Firstly I asked to change the delivery address and he said 'can't we just keep it to be delivered to your address otherwise I have to put your old address in' so to save argument I just said ok. It wasn't until after the phone call I thought how unprofessional that was. The lady I had spoken to previously said someone would call me back on the Friday to get my phone sent out for me on Monday. (No one called me on the Friday morning as told. I had to call you). I explained this to the man on the phone as he kept saying it'll be here within 3-5 working days and his reply was 'ok then it'll be with you monday'. He didn't apologise either that no one had called me. Obviously this isn't the job for him as he's lazy and clearly can't be bothered to do his job properly. The phone didn't turn up on Monday and we're still waiting.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 8 years ago

Hello Jessica, We’d like to apologise for the inconvenience caused. I’ve tried to contact you today however you were unavailable to take my call. Please let me know a suitable time to contact you so we can discuss your review. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The mobdoes -not work properly youcant get back into thescreen it changes itself yu have to keep turning it offices”

Helpful Report

(Samsung Galaxy S5 Neo Black) - Posted 8 years ago

Hello Jill, Thank you for your review. I’ve tried to call you today however you were unavailable. I’m sorry to hear your handset has developed a fault. Please let me know a more suitable time to call you in order to discuss this further. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Not delivered on the date given”

Helpful Report

(Apple IPhone SE 16GB Space Grey) - Posted 8 years ago

Hello Graeme, Thank you for your review. I am sorry to hear that your handset wasn't delivered when you requested. I will pass this feedback onto our processing team and DPD to make sure that all future deliveries are delivered on the requested date. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“It took two weeks to arrive after being promised it will only be a week, still haven't used my phone as I am waiting for customer services to listen to the calls as I'm being charged more than what I agreed! Apparently it takes 5 working days to get back to me. Quite frankly it's not acceptable!”

Helpful Report

(Samsung Galaxy S5 Neo Silver) - Posted 8 years ago

Hello Suzanne, Thank you for your review. I am really sorry to hear about the issues you've faced with the delivery of your handset. Once we have been able to listen to your call we will be able to resolve your issue as soon as possible. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“My phone arrived very prompt but is locked and I am unable to use it. It just shows "Sim not supported" I have tried to ring you and email regarding this without any joy. I'm not a happy chappy. Ring me so that I can improve this review. 01772600551 Order number 87671024. Please rescue what I hope is your good name. Please Regards Angela Williams Thanks for my second phone. It arrived and I have set it up. I am becoming more upset with your service than "very poor" can say. You have now sent a phone which has a screen which is "very poor" to respond. Therefore I have now no phone which is operating and fit for the purpose. Please give me a call on 01772 600551. You are very difficult/imposable to get hold of by email. I hope we can rescue this very unsatisfactory situation.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 8 years ago

Hello Angela, Thank you for your review. Following our conversation earlier today, I am glad that we were able to resolve your issue. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I did not get the package that was agreed. I should have got 4gb of data and only received 2gb. I'm still waiting to get my plan sorted. I received another 1gb to find I have been charged £19.99. I am very unhappy about my experience with Mobiles.co.uk and would not recommend them to anyone.”

Helpful Report

(Apple IPhone 6s 64GB Silver) - Posted 8 years ago

Hello Sarah, Thank you for your review. I’ve tried to call you today on the contact number we hold however you were unavailable to take my call. I understand your frustration and I wish to get this sorted for you. Please confirm a suitable time to contact you along with a best contact number. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Everything thing went erng with this order,was missold a phone tariff was not explained correctly costs far too much to cal customer service also very rude staff would never reccomend this company to anyone.”

Helpful Report

(Samsung Galaxy S7 Pink Gold) - Posted 8 years ago

Hello, Thank you for your review. I am really sorry to hear that you've been missold your contract; we taking these issues very seriously and want to resolve this as soon as possible. Please call our freephone number on 01509 615 474 and we'll be happy to help. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I recieved a damaged mobile phone and mobiles direct are saying I dropped it which I did not”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello, Thank you for your review. I am sorry to hear that your handset was damaged when you received it. Please call us on 01509 615 474 and we'll exchange your handset for you. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“cant use the phone asked for help after 2 days they weren't interested”

Helpful Report

Posted 8 years ago

Hello Tina, Thank you for your review. Following our phone call earlier today, please call us on 01509 615 474 and we'll be happy to look into your issue. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“It is actually not the fault of Mobiles.co.uk, but rather DPD, the delivery company, whose driver has failed to notice the special instructions, and has therefore failed to deliver the phone, as a result, I'm still waiting for the phone, after almost all week.”

Helpful Report

(Huawei Y3 Black) - Posted 8 years ago

Hello Carlo I’m really sorry for the problems with your delivery; I have fed this back to DPD so they can look into what happened. Your feedback is important to us, thank you for taking the time to leave a review. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Received an empty box with no phone. Cant call to complain or log in. Fuming”

Helpful Report

(Apple IPhone 5s 16GB Silver Refurbished) - Posted 8 years ago

Hello Kelly, I’m sorry to hear you received an empty box. I’ll be contacting you regarding your review shortly. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I wanted to buy two phones and had one rejected. I was in able to find out the reasons. I went elsewhere ans bad nonpe”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 8 years ago

Hello, I’m sorry to hear your second order was declined. I tried to contact you today however you were unavailable to take my call. Please let me know the best time to contact you so we can discuss your review further. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Sent a micro sim for a phone that needed a nano”

Helpful Report

(Apple IPhone 6 Plus 64GB Silver) - Posted 8 years ago

Hello Gavin, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. In most cases we provide multi SIMs which contain 3 SIM cards in one. You would have to pop out the ‘Nano’ from within the ‘Micro’ SIM. I hope this helps. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The box was open and i did not find the headphones. I send an email on Monday but thy did not respond.”

Helpful Report

(Sony Xperia Z5 Black) - Posted 8 years ago

Hello Shehab, Thank you for your review. I’ve tried to call you today however you’re unavailable to take my call. I’m sorry your order was not as expected, I’ll be trying to call you again shortly to discuss your review. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I ordered a phone from you and a great price and very speedy service. The agreement I signed up to was to pay £50.00 upfront for the cost of the phone and a monthly fee. However i find out when I see my bank statement that you have charged me £50.01. It is only 1p but as far as I am aware I signed an agreement for £50.00 and not £50.01 and you have taken this money illegally from my account. You get charged for phone calls to your customer services which is very poor as well. I look forward to my refund. Be aware of what you sign up to and what they take from your account!!!”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello James, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. The 1 penny taken is part of our internal security check, we run this check with every order and the amount is non-refundable. The payment is stated in our ‘Terms & Conditions’ as well as being listed in the ‘Payment Card Details’ section when you placed your order. Our customer support number is also a landline number which is charged at a landline rate. I’m sorry if this wasn’t as expected and thank you for leaving your review. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Easy to place order and received the next day as promised, arrived well packaged and protected, device in good order.”

Helpful Report

(HTC One M9 Grey Refurbished) - Posted 8 years ago

Hello John, We’re really pleased you’re happy with the service we provide. We can see you’ve given us a 1 star for this, is there anything more we could have done to improve our service? Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Phone arrived with somebody else's sim and contract allowance.hours of phoning between mobiles.Co. UK and Vodafone and getting nowhere fast.veryou frustrating that oneven week later and I still don't have MY sim and contract.terrible amatures. If it's not sorted soon the whole phone is going back and I'm cancelling my d.d.”

Helpful Report

(Samsung Galaxy S7 Silver) - Posted 8 years ago

Hello Barry I’m really sorry for the problems with your account, I have tried to call you but there was no answer. Can you please call us on 01509 615 474 and we can look into your account. Thanks for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

Mobiles.co.uk is rated 4.7 based on 37,763 reviews