The man I spoke to regarding my contract couldn't be bothered to do his job. Firstly I asked to change the delivery address and he said 'can't we just keep it to be delivered to your address otherwise I have to put your old address in' so to save argument I just said ok. It wasn't until after the phone call I thought how unprofessional that was. The lady I had spoken to previously said someone would call me back on the Friday to get my phone sent out for me on Monday. (No one called me on the Friday morning as told. I had to call you). I explained this to the man on the phone as he kept saying it'll be here within 3-5 working days and his reply was 'ok then it'll be with you monday'. He didn't apologise either that no one had called me. Obviously this isn't the job for him as he's lazy and clearly can't be bothered to do his job properly. The phone didn't turn up on Monday and we're still waiting.