I specifically wanted an upgrade therefore wanted to stay with EE. I made it clear on original form with you that I wanted to keep my old number. I was told this was no problem. However once phone was sent I realised you had set me up with a new line with EE with a new number. It has been a very inconvenient and unnecessary process trying to sort this out. It has involved me having to get a PAC code from EE to transfer my old number into a PAYG o2 card. I have then had to charge up an o2 card and wait for number to be transferred. I have then requested a PAC code from o2 which I have given to EE. I now need to wait until next week for my original number to be assigned onto the new EE line you have set up. My issue is that EE have told me you were never in a position to upgrade my line and yet you have misled me. I am not disputing that the deal you have given me is very good however it has required a lot of hassle on the part of me the customer and currently I am paying for two lines; one with 02 and one with EE. At no point did your customer service advise me of this. I have been with EE for 8 years and my prerequisite of any deal was to keep my original number. Lisa Finnegan