Mobile was attempted to be delivered to an incorrect address - one very similar to a previous address, but nonetheless one I don’t and have never lived at. I arranged to collect from depot instead to find Mobiles.co.uk hadn’t updated the address details so DHL wouldn’t hand it to me as my ID didn’t match the address on file. Terrible call centre customer service. Staff clearly reading from scripts plus there is nothing more infuriating than someone saying superlatives like “fantastic” in response to your routine answers when all you want them to do is fix your problem.