I ordered a phone from this company that came with a free gift of a PlayStation 4. The phone arrived the next day but after 5 days there was no sign of the PlayStation. I checked back to the original email and found that it stated I would be receiving cash back on redemption. This was never something I agreed to and this was despite the fact that during my initial conversation with mobiles.co.uk I checked no less than 4 times that I would be receiving a PlayStation. After researching the experiences of others on online forums it appears this is a regular occurrence. I phoned mobiles.co.ukwho then began to query my address saying it was incorrect (despite the fact the phone had been delivered) and that I must have moved house (in the 5 days since I had placed my order!). Online forums showed this was another regular ploy employed by this company. I am now in the position of having to cancel everything after having been knowingly missold by this company. Do not deal with this company! Don’t just take my word for it...put in a google search and see what information comes up. I am now trying to return the phone but have been given very little information only that a returns slip would be sent..and guess what...another ploy as many customers report never receiving the slip meaning they run over the 14 day cooling off period.