So received phone promptly and decided it wasn’t for me and sent it back on same day by Royal Mail who confirmed it was delivered the following morning and signed for. I called customer services 2 days later and was told that yes they had received the phone back and deposit would be in my bank within 5 working days. After the 5 days no money transferred back so called them again yesterday and this time was told that they hadn’t had any record of the phone being sent back or the previous call I made????? Was told that he would have to email warehouse and that would take 2 days so will email me when he had a reply......And to top it all they have taken the first payment of the contract 😩 Absolutely diabolical service,