Name: Mobiles.co.uk
Rating: 4.70

“Bunch of idiots, don’t buy from them. Recently ordered an iPhone a day later checked my bank statement and realised that I’ve been changed twice. Called them straight away where customer services confirmed it was mistake and refund has been issued and it will be with me in 5 working days. I received no refund gave them call again been told refund was issued but there must be some error in system I should wait another 48 hours. After those 48 hours I was been surprised that there were 2 orders been placed on my name. Although I only order 1 iPhone and received 1. Now They will investigate it further and I’m going holidays for 3 weeks really not sure what to expect on my return. Really unprofessional service .. if you buy from them be sure to expect any surprises...”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 6 years ago

Hi Muhammad, We are sorry to hear about the issues you have encountered. We would like to investigate what has gone wrong with your order and also check the progress of your refund for you. If you could please contact us at Reviews@mobiles.co.uk, we'll need your full name, address including postcode, mobile number and order number, included within your email. Thanks, Michelle

Posted 6 years ago

“I havent had the cashback added and paying full amount and no one seems to sort! Not happy”

Helpful Report

(Samsung Galaxy S9 Black) - Posted 6 years ago

Hi Edward, We have different types of cashback offers. 'Cashback by redemption and Automatic cashback. Further information on how to make your claim can be found via the link below: https://www.mobiles.co.uk/cashback If you require any further assistance, please contact us at Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“They sold me a contract for £24, but the bill is now £26. Bad Service!! Cheating the poor customers”

Helpful Report

(Samsung Galaxy S10e 128GB Prism Black) - Posted 6 years ago

Hi Emil, We can take a look over your contract tariff information for you; you may have a cashback deal. With cashbacks, your tariff will work our cheaper over the 12/24 month contract. In order for us to help further, please could you contact us at Reviews@mobiles.co.uk. We'll need your full name, address including postcode, mobile number and order. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Farcical. Never use company ever again”

Helpful Report

(Apple IPhone XR 64GB White) - Posted 6 years ago

Hi Joanne, We're sorry to hear you feel this way. So we can look into any issues you are experiencing, can you please pop us an email at Reviews@mobiles.co.uk? In order to enable us to look into any complaints you may have as swiftly as possible, please include your full name, full address including postcode, Mobiles.co.uk order number and telephone number, along with a brief summary of your complaint. Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“Absolutely disgusting. Customer service at its very worst. Phone suppled to us as new had in fact contained other person's photographs and emails. When contact was made to report this the employee hung up the call”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 6 years ago

Hello Irene Thank you for your review. It’s very disappointing to hear of the issue’s you’ve experienced and the level of service that you’ve received. We would like to look into this further so would kindly ask that you email us on Reviews@mobiles.co.uk. Please include a copy of your review within the email. I apologise for any inconvenience caused. Kind regards Grace Mobiles.co.uk

Posted 6 years ago

“Shocking lack of service. Delivery delayed and no communication. Left with not choice but to cancel the contract.”

Helpful Report

(Apple IPhone XR 64GB Blue) - Posted 6 years ago

“Sales team were very helpful but my order was suddenly cancelled without explanation. The customer service team would not tell me why. Mobiles.co.uk have taken money from my bank and set up a Direct but I have had no emails or letters confirming any refunds or cancellation of my contract. I’ve used them in the past with no issues but experience this time has been dreadful. I made a complaint and was told I wouldn’t even get a response and it would just be dealt with as an internal matter.”

Helpful Report

(Apple IPhone 7 128GB Jet Black Refurbished) - Posted 6 years ago

Hi Cameron, We can understand how you must be feeling and appreciate the inconvenience that has been caused. We would like to check your order details to see why your order was cancelled without notification. Please contact us at Reviews@mobiles.co.uk; we’ll need a copy of your review, your full name, address including postcode and order number. Thanks, Grace Mobiles.co.uk

Posted 6 years ago

“Very disappointed, hasn’t got the mobile yet. I’ve chosen it to be delivered on Saturday the 26th because I was supposed to be at home. They came on Friday the 25th; naturally nobody was at home. Then they set the delivery date on Saturday but cancelled later evening. Then again they set the date on Sunday and cancelled again late evening. Now they set the date today Monday. Just playing with my precious time. DPD is so bad.”

Helpful Report

(Huawei P30 128GB Breathing Crystal) - Posted 6 years ago

Hi Shaid, We are sorry to hear about the issues you have encountered with your recent delivery. If you do require any further help in tracking down your order please contact us at Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Delivery is very slow. I have still not received my phone and for all I know they don’t actually sell phones and are a scam. Definitely avoid!!!!”

Helpful Report

(Apple IPhone XS Max 64GB Silver) - Posted 6 years ago

Hi, We would like to reassure you that we are a genuine company. When placing your order you would have received an email/text to confirm your order details. If you have not received this information we can take a look and find out the reason behind this. Please email us at Reviews@mobiles.co.uk We'll need you to confirm your full name, address including postcode, mobile number and email address. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Ordered the phone on a Friday with a countdown to receive next day, Saturday. Order placed and tracking info sent, arrived at DPD depot early hours, DPD app said tracking for delivery time would be available by 11 AM, nothing showing used Chat service who eventually told me that Mobiles.co.uk contract did not include weekends! On delivery the following Monday we waited in tract the delivery got to our number to have a message that the driver had tried to deliver and had pushed a card through the door! The driver took a picture of our street sign as prof he’d been to our house. Called the control center who rang and messaged the driver to turn back who ignored all attempts to contact him. Parcel finally arrived Tuesday after my wife had to stop the driver on the main road with the help of some workmen and finally took delivery. I tried to contact mobiles.co.uk, you can only email them with auto responses they will come back to you within 2 working days, complete waste of time I can not of recommend dealing with this company, go to a more well known brand as this one which is a Curry’s subsidiary, do not care once they have your order.”

Helpful Report

Posted 6 years ago

HI Martin, We are sorry to hear about the issues you have encountered with your delivery. I can confirm that we do offer next day delivery Monday - Sunday. Due to the bank holiday weekend, some deliveries may have been impacted as DPD had not been making deliveries over the Easter weekend. If you do require any further help, please contact us at Reviews@mobiles.co.uk. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“I ordered my phone on Tuesday expecting it to arrived Wednesday as advertised. It’s now Saturday and still no sign of the phone and no communication from Mobiles.co.uk to explain or provide an update, despite me getting in touch twice. I definitely wouldn’t buy from here again.”

Helpful Report

(Apple IPhone X 64GB Space Grey) - Posted 6 years ago

HI there, When ordering online you would receive updates via email. As you have not received further information we'll need to check your order details. Please contact us at Reviews@mobiles.co.uk Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Ordered a phone that arrived in DPD depot but then DPD lost in their own depot! Tried cancelling the order with mobiles.co.uk but they refused to let me as the phone had not been found. Utterly bizarre and frustrating. Wasted so long on the phone with these people.”

Helpful Report

(Google Pixel 3 64GB Just Black) - Posted 6 years ago

Hi, We are disappointed to hear about the issues you have encountered with your recent order. We would like to help further. Please contact us at Reviews@mobiles.co.uk. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“This is the second prompt I’ve had from mobiles.co.uk to write a review and I still don’t have my phone which was supposed to be delivered 3 days ago, pretty poor customer service in my opinion”

Helpful Report

(Samsung Galaxy S10 128GB Prism Green) - Posted 6 years ago

Hi Dermot, Thank you for your review. We would like to help track your order, please contact us at Reviews@mobiles.co.uk We'll need your full name, address including postcode, mobile number and order number. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Shocking customer service advertise one price but it is not the real price of the contract phoned customer 5 times ended up being hung up on 3 times sending the phone I would give 0 stars”

Helpful Report

(Huawei P Smart 2019 64GB Black) - Posted 6 years ago

Hi Jessica, Thank you for your review. We are disappointed to read your comments, the service you have received is not what we strive to deliver. We would like to investigate what has gone wrong, please send a copy of your review, along with your full name, address including postcode, mobile number and email address to Reviews@mobiles.co.uk. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Shocking service, driver claimed he had tried to deliver but we were out and a card had been posted, he then posted. Picture of the street sign not the door. We were standing in the drive waiting for him! I called the service centre who were very good, they immediately tried to contact the driver. He ignored all the calls from the depot and the messages to turn around and redeliver. Delivery was scheduled for 11:30, after 4 calls to the depot they had no answer as to why the driver had ignored all attempts to contact him, and he would have a talking to!!”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 6 years ago

Hi Martin, We are sorry to hear about the issues you have experienced with your delivery. DPD do have there own complaints procedure if you would like to contact them directly regarding your delivery. Regards, Michelle Mobiles.co.uk

Posted 6 years ago

“I ordered brand new Iphone Xs and guess what it was faulty. The customer service is very rude when asked for exchange. their courier takes 5 days and they investigate for 5 days to see what problem is and then think of exchange. Without phone for 6 days now however paying for monthly services. Pathetic service”

Helpful Report

(Apple IPhone XS 64GB Space Grey) - Posted 6 years ago

Hi Sandip, We are sorry to hear about the issues with your new phone. We would like to check the progress of your exchange for you. Please email us Reviews@mobiles.co.uk We'll need your full name, address including postcode, mobile number and order number. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“i place an order galaxy s 10 plus,and free ear buds i paid on front ,time for me to claim it,inpossible i call customer service i was told me he's expires last month what is that i need to know.i need my money back asap.”

Helpful Report

(Samsung Galaxy S10 Plus 512GB Ceramic Black) - Posted 6 years ago

Hi Collins, In order to claim the free buds you would need to contact Samsung, further details can be found via the link below: https://www.samsung.com/uk/galaxys-preorder/ Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“I can’t log onto my account as my email address and order number don’t match.”

Helpful Report

(Apple IPhone XS 64GB Space Grey) - Posted 6 years ago

Hi Brain, We would like to help you set up your online account, please email us at Reviews@mobiles.co.uk We'll need your full name, address including postcode, mobile number and order number. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Extremely bad customer service and a policy for after sales. Obviously customer is not very important to them, as they're really interested once the item been sold. Cannot replace faulty goods straight away in the store if you buy online to make matters worse their call centre staff are rude and tone of their voice is very unpleasant. I would never do business with them ever again”

Helpful Report

(Huawei P20 Pro Blue) - Posted 6 years ago

Hi, Thank you for your review. We do understand that having a faulty device can be a great deal of inconvenience. We are more than happy to arrange an exchange for you if you within the first 30 days. As your order was placed online we would need to arrange an exchange directly with our warehouse, we do try and keep the turnaround as quickly as possible, as we want you to be using your new phone. We can help track the progress of your exchange, please could you email us at Reviews@mobiles.co.uk. We'll need your full name, address including postcode, mobile number and email address. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Purchasing experience was fairly seemless, however I was overcharged by a penny - not a huge financial loss by any stretch, but an over charge is an overcharged. I contacted customer services via email and after a hefty delay (which was apologised for) I was told that they couldn't refund me as the overcharge was less than a pound. Their email is below: --- Thank you for your email. Please accept my apology for the delay in response to your query. As the amount is less than £1, I am unable to process a refund for the £0.01 you have mentioned I hope this information helps. --- Clearly I didn't find this information helpful, and the lack of apology for the overcharge is a further insult. I used my card provider to chargeback the 1p but again, it's the principle and lack of accountability which is shameful here.”

Helpful Report

(Google Pixel 3 64GB Just Black) - Posted 6 years ago

Hi Matthew, We're sorry to hear there was an overcharge on your order. So we can take a look into what happened here, can you please pop us an email? You can reach the team at Reviews@mobiles.co.uk. It would be helpful if you could please include a copy of your review, your full name, Mobiles.co.uk order number, full address including postcode and telephone number in the email, this will enable us to look into this as swiftly as possible. Many Thanks, Jade

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews