Purchasing experience was fairly seemless, however I was overcharged by a penny - not a huge financial loss by any stretch, but an over charge is an overcharged. I contacted customer services via email and after a hefty delay (which was apologised for) I was told that they couldn't refund me as the overcharge was less than a pound. Their email is below: --- Thank you for your email. Please accept my apology for the delay in response to your query. As the amount is less than £1, I am unable to process a refund for the £0.01 you have mentioned I hope this information helps. --- Clearly I didn't find this information helpful, and the lack of apology for the overcharge is a further insult. I used my card provider to chargeback the 1p but again, it's the principle and lack of accountability which is shameful here.