Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,757 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to comment as dpd delivery driver didn’t deliver my phone even though I was waiting at my property. Feeling frustrated and angry. I suggest you change your courier provider.”

Helpful Report

(Apple IPhone 8 64GB Gold) - Posted 5 years ago

Hi Debbie, We are sorry to hear about the issues you had experienced with your delivery. I can see that DPD delivered your order on 11/09/2019. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I’ve owned my phone for 5 days now and it is still not functional. It arrived without the SIM being activated. So far, I have spent over an hour on the phone to both Vodafone and mobiles.co.uk, as well as visiting both Vodafone and Carphone Warehouse stores (as advised by different customer service representatives). Vodafone were willing to activate my SIM only if I agreed to pay an extra £16 per month, they would not activate it for the price quoted by mobiles.co.uk. My correspondence from mobiles.co.uk has gone from ‘it takes 24 hours’ to ‘it can take up to 48 hours’ and then ‘it can take up to 5 days’. I intend to return my phone for a refund as I have lost all faith in this being resolved.”

Helpful Report

Posted 5 years ago

Hi Trudy, Thank you for your review. I can see that our Customer Service Team have contacted you via email. If you are still experiencing issues please reply back to the email directly. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Not able to use the phone still. I heard that there is still pending request for vodafine account?”

Helpful Report

Posted 5 years ago

“Received my phone next day, but the SIM doesn't connected to Vodafone, I contact Vodafone for support but they said I needed to speak with Mobiles.co.uk customer service, in which I did - which I was still given no recourse or help, only that it was out of their hands and I need to wait. Never had this problem with any other provider before.”

Helpful Report

(Google Pixel 3a 64GB Just Black) - Posted 5 years ago

Hi Calum, we are sorry to hear about the issues you are experiencing, please contact us at Reviews@mobiles.co.uk We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Phone arrived quickly and on time. The sim had not been activated- have been waiting a week and now told to wait another week. What a joke!”

Helpful Report

Posted 5 years ago

HI, We are sorry to hear about the issues you are experiencing, please contact us at Reviews@mobiles.co.uk We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Phone stopped working after two days, put iron charge and never turned back on.”

Helpful Report

Posted 5 years ago

Hi there, we do offer a 30-day faulty exchange period, please contact us at Reviews@mobiles.co.uk We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Received new phone on the 2nd September, now it’s the 6th September, phoned customer services 4 times, told it will take 24 hours, then next phone call 49 hours, next phone call it could take 5 working days, to what activate the phone, I have had many new phones over the years, but really 5 WORKING DAYS, so it’s still saying NO SERVICE, called Vodafone, and the sim is not even registered with them, wasted laods of time, and no results just yet......HELP”

Helpful Report

(Apple IPhone 7 Plus 32GB Silver) - Posted 5 years ago

“Phone arrived and SIM wasn’t activated - rang Vodaphone to register and was told that they couldn’t offer me the same monthly price and that I would have to pay £16 per month extra to register my account over the phone. Was told that the only way that I can pay the monthly amount quoted by mobiles.co.uk is by physically visiting a Vodaphone or Carphone Warehouse store and registering my account in-store. I haven’t tried this yet but not impressed with the service so far! An online order shouldn’t require a visit to a store to activate.”

Helpful Report

(Apple IPhone 8 64GB Gold) - Posted 5 years ago

Hi Trudy, we are aware that some Vodafone connections are taking a little longer than expected to activate, we are sorry for any inconvenience that has been caused. Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“PHONE ARRIVED MONDAY 2nd SEP SIM STILL NOT ACTIVATED 6th SEP”

Helpful Report

Posted 5 years ago

Hi Alan, we are aware that some Vodafone connections are taking a little longer than expected to activate, we are sorry for any inconvenience that has been caused. Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“Sold a phone which cant be used for network issues and have had no support in resolving the matter which has led me to lose cutomers for my buisness, i will be looking at the 14 refund policy”

Helpful Report

Posted 5 years ago

Hi Roseanne, I can see we have escalated this issue, your account should now be fully connected; if you do have any further issues please contact us at Reviews@mobiles.co.uk We'll need the following details included within your email. - Your full name - Your address including postcode - Your mobile number - Your order number Thanks Michelle

Posted 5 years ago

“Having confirmed the order, mobiles.co.uk then cancelled the order and delivery. When I contacted them they confirmed that it had been cancelled by them but they couldn’t tell me why nor discuss it further. Worst customer service ever!!!”

Helpful Report

(Apple IPhone 7 32GB Silver) - Posted 5 years ago

“After 5 days and 4 different phone calls the mobile was still not connected to a network! We’ve never had any issues like this when getting a new mobile. Returning the mobile as sick of waiting to be connected.”

Helpful Report

Posted 5 years ago

Hi there, We are sorry to hear about the issues you had experienced and are sorry a resolution could out have been offered sooner. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Ordering and handset delivery all great, after that appalling. Mobile.co blaming network, network telling me they’d not heard from Mobile.co. 5 days later still no connection.”

Helpful Report

Posted 5 years ago

Hi Andrew, we are sorry for the delay connecting your account, I can see this issue was escalated on 04/09/2019; your account should now be fully activated. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“They sent me the phone, but which was locked to someone else’s Apple ID. I had to send it back and so Even though I am paying for a contract, I have no phone, even though it was their mistake, they didn’t say sorry or hurry a new phone out to me. I have no idea when I will get a new phone as there is no communication. Quite disappointing customer service.”

Helpful Report

Posted 5 years ago

Hi Leia, we can see from our records that your replacement phone has now arrived safely with you; we are sorry this had taken a little longer than expected to resolve. Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“I order 19 off a August, and still didn't get my phone. I don't recommend!!!”

Helpful Report

(Huawei P30 Pro 128GB Breathing Crystal) - Posted 5 years ago

Hi Laura, We are sorry there has been an issue with your delivery, I can see that our Customer Service Team are currently investigating your order with DPD. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Ridiculous delivered to wrong address”

Helpful Report

(Apple IPhone 7 32GB Gold) - Posted 5 years ago

Hi Brian, We have checked your order details and can confirm that your delivery has been arranged to your billing address. If you would like to change your delivery this can be arranged via DPD using your delivery tracking number, which has been emailed/texted to you: https://www.dpd.co.uk/ Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“What they advertise on the website and what you get is not the same. Be warned. Even if you call up to complete the order they'll mislead you there too. Nobody wants to actually deal with the situation. They'll send you to your network provider, who'll send you back to Mobiles.co.uk, who'll send you back to your network provider and...you get the point. Everyone just seems to fall back on the "14 day cooling off period" like it's some sort of benefit - yes that's helpful in a situation like this however getting the product you were sold, and having a service capable of rectifying the situation quickly and easily is what customers want more that the protection of distance selling regulations. Sometimes of the offer looks too good to be true, it probably is. Avoid, won't use again.”

Helpful Report

Posted 5 years ago

“The sim wont register with O2. Mobiles.co.uk wont help nor will O2. O2 intfact say the tariff is wrong despite this not being a cash back deal. Basically I feel like a victim of fraud.”

Helpful Report

Posted 5 years ago

Hi Stephanie, We are sorry to hear about the issues connecting your account. I can see that our Customer Service Team are working on a fix and will update you shortly. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Next day delivery - apparantly they weren't able to deliver as nobody home so they posted a card through the door - both lies - we were home ALL DAY. No card delivered either!”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 5 years ago

Hi Elaine, we are sorry to hear that your delivery failed to arrive the next working day. I can see that DPD successfully delivered your parcel on Sunday 1st September. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Still waiting for SIM card to be activated someone made a mistake so can’t use my phone till Wednesday so very disappointed at the moment, that will be a full week”

Helpful Report

Posted 5 years ago

Hi Thomas, I can see that your SIM card has already been activated, if you are still experiencing issues please contact us at Reviews@mobiles.co.uk. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number - Details of your complaint Thanks Michelle Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,757 reviews