I had place order over phone and representative says its confirming order by email wait for 1 hour no email confirmation comes through, so I called back to find out why no confirmation came back I was on hold for 45 minutes and finely when representative pick phone they say they are using old system email confirmation takes up to 4 hours to confirm and phone get disconnect. I wrang them beck again took me 28 minutes to get to representative and he says they don't do email confirmation. finely they sent me a phone and its turn up wrong have to call back and take that to DPD drop off and waiting when they will get the phone after that going to send me a replacement in all above-made mistake I choose Mobile.co.uk to get a phone contract DO NOT RECOMMEND TO ANYONE