I signed up for a sim only deal and it took one week for the SIM to arrive, I was not happy with the deal as it was advertised as £8 a month and I'm having to pay out £20 a month and every few months I have to submit a bill to receive a cheque of the payment difference. I phoned to cancel the package to be told I'm over my two weeks, I only had the SIM for a week, they said from when it was purchased on line was within the time scale so for how long it takes for the SIM to arrive it going against there refund policy because it's only two weeks. Now I have a sim that I'm paying £20 a month and not £8 and every few months have to send a bill to be reimbursed. Not a simple site and won't use mobiles. Co again