My experience was fine and as a result recommended you to my mother in law. She was turned down on a credit check which is completely bizarre as she could easily pay for the contract in full! Mobiles.co.uk have denied any responsibility as have O2 who don’t even have an order number. The customer service was completely pathetic as no one is capable of answering our questions. I note many Black Friday purchases were rejected in 2018 and it seems this has happened again. We can only assume that being 86 and not having several loans to your name means one fails a credit check for a £24 per month phone! The irony is that I work with children and young adults who have phone contracts. The whole process has absolutely destroyed the confidence of my mother in law who has made an amazing effort to move into the digital age. She already has a contract phone but can’t get one through mobile.co.uk. When we offered to pay £480 upfront we can’t do that. What an unbelievable world we live in. You have probably tried to contact her but she will not answer the phone owing to a complete lack of confidence. As a retired Headteacher on a good pension, a homeowner with a good credit rating how did she fail the credit check? If you really mean “Customer Service” then someone with common sense and decency could contact me to discuss a way forward. So far we have got no where! I am sorry it has come to this but as you asked my opinion I thought it only fair to respond. My son has contacted regarding the failed credit check but so far no response. So to conclude we are extremely disappointed because my mother in law could have simply upgraded with EE and had a new phone by now. So why not with mobiles.co.uk? Seems the Black Friday scenario has happened again! I look forward to a senior colleague contacting me ASAP and if and when this happens I will be more than happy to share the excellence of your customer service. Thank you for listening and hopefully taking the appropriate action.