Name: Mobiles.co.uk
Rating: 4.71

“Hi. Sorry but I sent a email at 5.05pm Saturday 11 April, before completion time asking to cancel my order. No need to send order just cancel my order with immediate effect please. BW. Philip Smith”

Helpful Report

(Samsung Galaxy A40 64GB Blue) - Posted 4 years ago

Hi Philip, We are sorry to hear that you don't have a response to your email. We are working hard to get back to customers via all platforms as soon as possible. We can certainly take a look at the cancellation of your order. Could you please email us at Reviews@mobiles.co.uk with the information below: - Full name - Address - Email address - Mobile number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“I ordered my new phone in the afternoon and the next morning I received it very quick and before I received an email and text letting me know when my delivery will be very happy with the service I received from mobiles.co.uk”

Helpful Report

(Apple IPhone 11 64GB White) - Posted 4 years ago

Hi Greta, Thanks for leaving your review. It seems that you have provided a 1-star review so please do let us know if there is anything that we can help with by updating the review. If you are happy with the service you can update the review accordingly. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Bought two iphone 11 phones on on upgrade basis on EE network. Website stated initial fee plus £31 pm for 20gb data for each phone. Received written confirmation that this was the case. My EE account now shows both phone are £33pm month for 15gb data And EE claim this is the details that mobiles.co.uk have passed to them and this is what my new contract will cost. Of course Mobiles .co.uk now don’t want to enter int any dialogue over this matter. Not to be trusted a truly disingenuous company pulling underhand stunts to sell mobiles. Customer service shocking. Can’t believe this company is part of Carphone Warehouse, which is part of Currys. On second thoughts yes I can.”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Alan, We are sorry to hear about the extra charges on your tariff. Usually EE would provide a £2 discount on your next bill if you have been charged extra on the first bill. However we can investigate this further and contact EE to get this updated if you are being charged incorrectly. So that we can do this could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address - Mobile Number - Email address Regards, Kash Mobiles.co.uk

Posted 4 years ago

“The mobile has not been delivered.”

Helpful Report

(Apple IPhone 7 32GB Black) - Posted 4 years ago

Hi Christopher, We are sorry to hear you have still not received your phone. We will need to look into this and investigate what has happened. Please email us at Reviews@mobiles.co.uk with the following details so we can look into this: -Full Name -Full Address including Postcode -Email Address -Mobile Number -Order number Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Still awaiting my phone, ordered Saturday morning for next day delivery. Still waiting now after nearly five days. DPD still have not received the parcel.”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Adam, We are sorry to hear you have still not received your phone. If you had ordered on Saturday then this should have been with you by now. We will need to look into this and investigate what has happened. Please email us at Reviews@mobiles.co.uk with the following details so we can look into this: -Full Name -Full Address including Postcode -Email Address -Mobile Number -Order number Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“I did not receive my phone in the guaranteed time and now have to take time off of work to accept deliery”

Helpful Report

(Samsung Galaxy S20 Plus 5G 128GB Cosmic Grey) - Posted 4 years ago

Hi Glyn, We are sorry to hear you did not receive your phone at the time you were promised. You mentioned in your message that it had not been delivered at the guaranteed time, all deliveries from our courier are done anytime between 9 AM and 5 PM on the day. Feel Free to email us Reviews@mobiles.co.uk with the following details so we can look into this: -Full Name -Full Address including Postcode -Email Address -Mobile Number -Order number Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“I dont like mobilec.co.uk and i never recommend to other peaple.”

Helpful Report

(VOXI SIM Only 20) - Posted 4 years ago

Hi Ahmadali, We are sorry to hear that you feel this way. If there is anything that we can assist with please feel free to update your review or email us at Reviews@mobiles.co.uk with further information. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“I ordered a refurbished iphone 11 from mobiles.co.uk. It arrived very quickly. However, when I put the sim card in there was no network service. After spending 2 hours on the phone to EE they informed me that the phone had been blacklisted by Vodafone 4 months ago!!! I then tried to contact mobiles.co.uk for some help with this matter and their phone lines all have a message to say they are closed (during working hours) and when I sent an email I got an automated response back to say they would email me back within 7 days!! I now have a blacklisted handset that I cannot use whilst being charged for the monthly line rental and no way to contact anyone to get some help to either cancel the contract within the cooling off period or get it replaced. Extremely disappointed and would not recommend!!”

Helpful Report

(Apple IPhone 11 64GB Purple Refurbished) - Posted 4 years ago

Hi Lucy, We are sorry to hear about the issues that you have experienced with your SIM and handset. We can certainly check this out and see what has gone on here regarding the handset and update you further. So that we can look into this, please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“the customer service is missing from the scene. phone number is not working and email replies are delayed but sale is continue.......”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Saira, We are sorry to hear that you are unable to get through to the Customer Service Team. The team are not currently available but we can certainly look into your query for you. Could you please email with your query at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“So far the worst experience I've ever had in ordering a new mobile phone. Contract doesn't work (I've spoken to the provider who the contract is with and they've confirmed the account hasn't been set up correctly by Mobiles.co.uk). I've spoken to their customer services several times and repeatedly been given the wrong information and excuses. DO NOT USE THIS COMPANY!”

Helpful Report

(Samsung Galaxy S20 5G 128GB Cosmic Grey) - Posted 4 years ago

Hi Amy, We are sorry to hear that you haven't been set up on the correct contract and we can double-check this for you. Please could you email us at Reviews@mobiles.co.uk and we can take a look into it if you confirm the information below; - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Paid for 128gb handset and sent 64gb one. Told would have to wait up to 5 days to ‘see what was agreed’ even though they could see the price I had paid matched the price of the 128gb handset. Had to cancel order and send it back myself (nearest drop off point 3 miles away). Delivery was 2 days late. Ordered again and everything went ok. Happy with my phone but could have done without the hassle and mobiles.co.uk should have taken ownership of the mistake in the first place.”

Helpful Report

(Apple IPhone 11 128GB Black) - Posted 4 years ago

Hi Paul, We are sorry to hear that you received the incorrect handset and it is unfortunate that this caused delays with you getting this resolved. However it's great that you have got this resolved. Please do email us at Reviews@mobiles.co.uk if you require further assistance. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Bad”

Helpful Report

(Apple IPhone 11 Pro 64GB Silver) - Posted 4 years ago

Hi Moahmed, WE would like to help with any issues you may be having, please do get in contact with us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“After online transaction Had gone through with money been paid and confirmation email been send, I got a phone call saying that order could not be processed, more information was needed. Turned out that this was just a trick to try and sell me lots of other items! It only stopped when I threatened to cancel my order. Complete time waster and cheater! Wouldn’t use again.”

Helpful Report

(Apple IPhone XR 128GB Blue) - Posted 4 years ago

Hi Susanna, On some occasions, we may need to speak with customers to obtain further details, in order to complete their orders. We would never trick customers into contacting us; there may be times when other items are suggested during a call, however you are not obliged to purchase additional items. We are sorry if you had felt that we had tricked you into calling, this was never our intention. Regards, Michelle mobiles.co.uk

Posted 4 years ago

“Quick an easy too use an so many options at good prices.. well happy with the deal I got thank you guys :)”

Helpful Report

(Apple IPhone 11 64GB Product Red) - Posted 4 years ago

Hi Jadon, We are happy to see that your experience with us was a great one, we are a little sad that you have only given a 1-star review. We would like to help with any issues you may be having, please do get in contact with us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Not at all helpful helping me sort out Voda Phone contract issues!”

Helpful Report

(Apple IPhone 11 64GB Purple) - Posted 4 years ago

Hi John, We are sorry to hear about the issues you are currently facing with your contract. We can take a look into your query for you but we just need some further information as below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Placed my order for an iPhone 11 on the internet and two phones arrived. When I phoned customer services, they insisted I had placed one order on the website and then also placed an order over the phone .Despite my protestations they continued to insist that that I had made an order over the phone. Eventually managed to speak to a manger who admitted that the mistake was made by mobiles.co.uk who had generated a phone order when the web order came through.”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Paul, We are truly sorry for the inconvenience that has been caused due to the duplicate order being dispatched to you. If you do require any further assistance returning the additional order, please do get in contact with us at Reviews@mobiles.co.uk. We'll just need some further information as below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Advertised the Samsung S20 5G under 5G deals, but sold with a 4G tariff. Called to confirm if this is a mistake, and was advised it will be, as it wouldn't make sense to sell like this. When it arrived, my fears were confirmed, still waiting for a refund.”

Helpful Report

(Samsung Galaxy S20 5G 128GB Cosmic Grey) - Posted 4 years ago

Hi Robert, Thanks for getting in touch. We are sorry to hear about this and not all 5G handsets come with a 5G plan. However, it means that if the network did change the plan to 5G you would be able to use the 5G service. We can take a look into your query for you but we just need some further information as below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“bad service, order declined for 0 reasons at all.”

Helpful Report

(Apple IPhone XR 64GB Blue) - Posted 4 years ago

Hi Nikki, Thanks for getting in touch. We are sorry to hear about the service that you have received. We can certainly check this out and see what has happened with the order being declined. Please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Order cancelled by yourself so obviously can't comment”

Helpful Report

Posted 4 years ago

Hi Margaret, We are sorry to hear your order was canceled. We would need to look into this further to see why this had been done. We did try to call you but unable to get through to you. So we can look into this, please email us on Reviews@mobiles.co.uk with the above review and the following details: • Your full name • Full address including postcode • Telephone number • Email address Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“You advertised as £20 a month when it was £28 a month which I cant afford, then tell me it takes 5 working days to cancel even tho I called you before it was even dispatched, seems dodgy to me”

Helpful Report

(Apple IPhone 7 128GB Rose Gold Refurb) - Posted 4 years ago

Hi Charlotte, We are sorry to hear that you were paying more than the amount agreed. We would like to investigate this further and confirm that the contract has been cancelled. So that we can investigate it could you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews