I bought a phone from Mobiles.co.uk and when unfortunately stolen they refused to provide any details as requested by the insurance company nor was I able to register on the my mobiles account. After days of calling and being ignored or brushed off with comments ' the IT is down call back in an hour', I had to complain through their parent company carphone warehouse. Due to the shared systems I was able to get hold of a transaction code, something mobiles.co.uk did not offer, plus visit a shop and I got the necessary details. .No apology or any recompense whatsoever. A very poor customer service especially as I was informed that Mobiles.co.uk did not complete the correct sales entry which stopped any member of staff locating my details or me being able to register an account. Any buyers beware and make sure you get hold of your paperwork as they are not interested.