Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,752 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was asked to write this review on 5th Sept to be given a chance of winning a £100 voucher, fair enough! Only problem is the draw is/was made on 23rd August! Very poor from this company...”

Helpful Report

(Samsung Galaxy S21 Ultra 256GB Phantom Black) - Posted 3 years ago

Hi Matthew, We are sorry to hear about this. We would be sure to pass this feedback onto the relevant team for future reference. If there is anything that we can help with please don't hesitate to contact us. Kash

Posted 3 years ago

“Absolutely shocking experience so far. Placed an order phone still hasn’t turned up. But Mobiles.co.uk disconnected by current phone at point of order. So here and now I have no phone, no new phone, no contact and impossible to speak to anyone. Not a great start. Requested a call back to log a formal complaint and not has that either. If there was a zero rating I would rate it zero!”

Helpful Report

(Apple IPhone 12 Pro Max 128GB Pacific Blue) - Posted 3 years ago

Hi Emma, We are very sorry to hear this, If this issue is still ongoing, Please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“Advertised great deals but when I decided to upgrade and place my order they got it completely wrong. Placed me on completely different tariff and more expensive then what I had ordered and confirmation sent. Waiting on them to rectify issue before cancelling whole thing.”

Helpful Report

(Apple IPhone 11 64GB Green) - Posted 3 years ago

Hello Fasal, Sorry to hear you have had issues with your upgrade order. Please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Mohammed Mobiles.co.uk

Posted 3 years ago

“Waited in for phone all day, only to see on DPD courier site the for some reason the phone has been (recalled) sent back to the sender”

Helpful Report

(Google Pixel 5 5G 128GB Just Black) - Posted 4 years ago

Hello Colin, We can check your order details to find out the reason for the return of your order. Please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“I bought a great contract and was very happy. So much so, I recommendeda family member to get a contract. Because of a cookie My refer a friend bonus was denied. I thought this could be easily fixed by customer service. I haven’t had such a bad customer service experience in a long time.”

Helpful Report

Posted 4 years ago

Hi there, We are sorry to hear about the issues you have experienced with the refer a friend scheme, we would like to look into this further with you, so that we can, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Kind regards Jim, Mobiles.co.uk

Posted 4 years ago

“Bought a new Samsung A51, doubt it's a new phone because sim tray would not open smoothly, it was bent. Rang the customer service explained them the problem. The lady I was speaking to told me, I have to fix it with my own expense. Keep repeating " I do apologies but we send you a brand new phone" like a broken record. They been trained,, not to help the customer. I would not recommend my friends and family to buy from Mobiles.co.uk. I would have given them 0* if I could. Awful shopping experience with Mobiles.co.uk. AVOID them....”

Helpful Report

(Samsung Galaxy A51 128GB Prism Crush Black) - Posted 4 years ago

Hi there, we are sorry to hear about the issue you have experienced with your phone, we would like to look into this further with you, so that we can, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Kind regards Jim, Mobiles.co.uk

Posted 4 years ago

“Missing accessories Rubbish customer service Will be returning my phone”

Helpful Report

(Apple IPhone 11 128GB Product Red) - Posted 4 years ago

Hi Farooq, We are sorry to hear you did not receive all the accessories with your brand new phone. So we can find out more regarding this on our end, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“You took my damn money, sent the phone then request it be returned and no one told me because I was then turned down. Rotten customer service.”

Helpful Report

(Samsung Galaxy S21 128GB Phantom Grey) - Posted 4 years ago

Hi Patrick, Thank you for contacting us, I am very sorry to hear about this, So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Jim Mobiles.co.uk

Posted 4 years ago

“I got a good deal on an iPhone 12 price-wise but Mobiles.co.uk customer service leaves a lot to be desired. I ordered my phone then got an email to say it was out of stock and I’d have to wait for new stock to come in. I phoned up to find out what was going on and eventually was told that there was stock and it could be sent out that day. Good result but inconvenient that I had to phone up. Whilst I was on the phone, the person I spoke to said that the iPhone 12 only comes with a USB-C charger lead and no charger, and that it doesn’t work with old Apple USB-A chargers. The person sold me a Belkin USB-C charger for £18, which was added to my order. My phone arrived the next day, which was good. But when I opened the box, it only came with a USB-A lead and charger! I’ve been told that to return the Belkin charger, I’d have to cancel the entire order, including returning the phone as well. So now, not only do I have another USB-A charger that I don’t need, but I’m also stuck with a USB-C charger that I can’t use because I don’t have a USB-C lead! Infuriating to say the least. I think that I have been mis-sold the Belkin charger and that it was a bit underhand of the representative to give me misleading information because I never needed it in the first place. I’m happy with my phone but everything else was a bit poor.”

Helpful Report

(Apple IPhone 12 64GB Black Refurbished) - Posted 4 years ago

HI Gareth, Thank you for contacting us, I am very sorry to hear about this, So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Jim Mobiles.co.uk

Posted 4 years ago

“worst phone i have ever had. broke after 13 months and has not worked since, but continue to be stuck in the 2 year contract, as the EE say because there was a slight crack on the screen, which i concur is there, but happened after owning the phone for 3 months. the phone continued to work till one day would no longer charge. i have since read this is an area of issues others have experienced.”

Helpful Report

Posted 4 years ago

Hi, We do understand that having a no working phone can cause a great deal of inconvenience. Your phone will be covered by either a 12 or 24 month manufacturer warranty. As your phone has damage to the screen, this would need to be fixed before the warranty repair can be carried out. You could speak to the manufacturer and asked them to provide a quote for the repair on your screen. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“I had placed three orders, one which arrived on time, two were declined then had to place a 4th order which now appears to be on its way. I have a salary more than double average UK salary and have a very small mortgage so cannot understand where I'd mobile declined three times. Would I recommend mobiles. Co. UK to anyone. To be honest, no as it took many phone calls to eventually resolve the problem.”

Helpful Report

(Apple IPhone SE 128GB Product Red) - Posted 4 years ago

Hi Katherine, We are very sorry to hear that you had been declined on 2 out of the 3 orders you placed. So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“wrong colour phone sent on 1st purchase”

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(Apple IPhone 8 64GB Gold Refurbished) - Posted 4 years ago

Hi Ben, We are sorry to hear you received the wrong colour phone. So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Not received”

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Posted 4 years ago

Hi there, We are sorry to hear you have not received your phone/sim. So we can look into this, Please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“7 days after ordering the phone I am still waiting for delivery! The first member of staff I spoke to said it wasn’t their fault and I’d have to take it up with their delivery company, not them. Second member of state was more helpful and did sound apologetic but still couldn’t get any resolution for the problem!”

Helpful Report

Posted 4 years ago

Hi Helen, We are sorry to hear it has taken this long and you have still not received your phone. So we can investigate what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“I've sent it nack6”

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Posted 4 years ago

Hi Dawn, Not too sure what you mean there. Please email us at Reviews@mobiles.co.uk for any concerns you may have. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Would not recommend”

Helpful Report

Posted 4 years ago

Hi Trudy, We are sorry to hear you would not recommend us. We would like to know more about why you feel this way and hope to find a resolution to any issues you may have had with us. Please email us at Reviews@mobiles.co.uk so we can discuss this further Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Ordered an upgrade so I could keep my number. When I checked my account it had been set up as a new number in my account and I was told I could not now transfer the number to the new phone. Monthly price plan was also more than I had chosen when I ordered. Advised to refuse delivery of the phone to cancel the order. Now have a credit search on my files I did not expect. When I spoke with Vodafone they were really helpful and even managed to get me a better deal. Will NOT use mobiles.co.uk (Carphone warehouse/Dixon’s) again”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Wendi, We are very sorry to hear what has happened here. So we can investigate what had happened please please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“I got sent a refurbished phone instead of new! And new contract instead of keeping my number!! I then have to send back but wait 5 days for my money!!! I have not received money yet”

Helpful Report

(Apple IPhone 11 64GB White) - Posted 4 years ago

Hi Sharon, We are sorry to hear this and apologise for the inconvenience caused. So we can look into this and chase your refund, please email us at Reviews@mobiles.co.uk with the following infromation: -Your Full Name -Full address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Good”

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(Apple IPhone 8 64GB Gold Refurbished) - Posted 4 years ago

“I did not receive my phone but I. Still got a vodaphone debit coming out my account”

Helpful Report

(Samsung Galaxy A71 128GB Prism Crush Black) - Posted 4 years ago

Hi Denver, We are sorry to hear you did not receive your phone as expected. If you have still not received your phone and would like us to look into this, please email us at Reviews@mobiles.co.uk with the following information: -Your full name -Full address including Postcode -Email address -Mobile number -Order number Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,752 reviews