Item was not delivered due to lazy/unfulfilled delivery service (DPD)... real shame that your service has been let down by a poor delivery service. I phoned the mobiles.co.uk Customer Service team who told me the item had been returned to the warehouse and a refund made and that I would have to buy the phone again. Why was no one from Customer Services able to contact me to rearrange delivery rather than lose out on an order? I don't want to re-order the phone as the same offers that were available to me last month no longer stand, not to mention the time spent looking into at different phones/networks/offers etc. For fear of a repeat process, I'll now have to go and buy a phone from elsewhere. FYI I was only notified of 1 attempt to deliver and guessing the driver couldn't find my house as I didn't even have a missed parcel slip. I followed the online tracking but there was no alternative delivery options available (e.d. deliver to safe place/another address) so instead I had to wait for another message about a second delivery attempt but all I got was a message the following day to say "Your Driver Chris won't be able to come back today as they cover a wide area on a tight schedule". So not even an attempt to deliver. Now I know DPD doesn't have a good reputation in my area... seems like they didn't have time to try and deliver to/find me. Not impressed at all.