Mobiles.co.uk Reviews

4.7 Rating 37,424 Reviews
94 %
of reviewers recommend Mobiles.co.uk
4.7
Based on 37,424 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
A great experience… definitely not! The package arrived without the mobile phone, only the mobile phone case I ordered at the same time was in the parcel, which actually arrived a day early, luckily we were in. When I called you mobiles.co.uk I was informed that I now have to wait whilst they do an investigation which will take 2 weeks in total.
Helpful Report
Posted 2 months ago
Hello Jackie Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your order. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk
Posted 2 months ago
not helpful at all phone was for my disabledbrotheryou can't send me the details I need for courierso sent back want be using u again
Helpful Report
(Samsung Galaxy A15 Blue) - Posted 2 months ago
Hello Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution therefore I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk
Posted 2 months ago
The process was all so smooth and it’s very reassuring (as I am a broke uni student) I felt assured my payment was safe and the deals that were offered were all great!! So super happy with my cute new phone!! Thank you sm Mobiles Website haha! XD
Helpful Report
(Apple IPhone 13 128GB Pink) - Posted 2 months ago
I still do not have the tariff I purchased from mobiles.com I’ve made 2 phone calls and sent an email. I was informed it would be rectified by Tuesday 30th. This has not been done.
Helpful Report
Posted 2 months ago
Hello Kelly Thank you for your review. At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I can confirm the issue with your tariff has been resolved, please allow 24 working hours for your allowances to be updated. Kind regards Chris | Mobiles.co.uk
Posted 2 months ago
Fast, efficient service
Helpful Report
Posted 2 months ago
I loved shopping at Mobile very good prices and they had what I needed many thanks.
Helpful Report
Posted 2 months ago
Such an easy and pleasant process. I got the phone I wanted, at the price I wanted, with a network (iD Mobile), that is a marked improvement over my previous provider (Vodafone). Highly recommended.
Helpful Report
Posted 2 months ago
quick deal.fast delivery
Helpful Report
(Vodafone-Sim-Only-Deals) - Posted 2 months ago
great service
Helpful Report
(Apple IPhone 14 128GB Midnight) - Posted 2 months ago
Good overall
Helpful Report
(Google Pixel 8 Pro 128GB Obsidian) - Posted 2 months ago
Excellent deal secured with them for a Vodafone contract with Google Pixel 8
Helpful Report
Posted 2 months ago
Great customer care and support
Helpful Report
Posted 2 months ago
Appreciate
Helpful Report
(Vodafone-Sim-Only-Deals) - Posted 2 months ago
Wow absolutley fast,get deal, ship the Phone, delivery and right now writing this review with his, less than 24 hours, amazing no guys!!
Helpful Report
(HONOR Magic 6 Lite Sunrise Orange) - Posted 2 months ago
Great, quick, easy service
Helpful Report
Posted 2 months ago
Very fast service. Set up essential easy. A*****
Helpful Report
(Samsung Galaxy S24 256GB Cobalt Violet) - Posted 3 months ago
Best deals on the market.
Helpful Report
(Samsung Galaxy S24 256GB Marble Grey) - Posted 3 months ago
Great deals offered at great prices. Hassle free purchase and excellent customer service & support!
Helpful Report
Posted 3 months ago
My son set phone up said he was impressed
Helpful Report
Posted 3 months ago
SUPERB! I'LL RETURN TO BUY A NEW PHONE ABSOLUTELY. πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»
Helpful Report
(Apple IPhone 15 Pro Max 256GB Black Titanium) - Posted 3 months ago
Mobiles.co.uk is rated 4.7 based on 37,424 reviews