Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,960 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“Better deals through here than Vodaphone directly.”

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Posted 3 months ago

Hello Danielle Thank you for your review and we really appreciate your positive feedback. We’d love to get your feedback on how we can improve to a 5* service so I have sent you an email. Kind regards Grace | Mobiles.co.uk

Posted 3 months ago

“Needed a new handset and found it was actually a bit cheaper to go in on a service contract at the same time which I haven't done for years. All the information provided was clear and had some good deals. Lots of detail about cashback process so easy to choose not for me(!) and felt plan details were really easy to understand. Had to use other sites to get more comparative details about handsets (size, weight etc) as I'm quite particular but in the end knew what I was getting. Delivery was delayed 24 hours which would have annoyed me no end if replacing a lost or dead device but I wasn't so no added stress. Apart from delay, delivery was very smooth. Good customer support, onboarding messages and emails all really clear and easy to find out what I needed even though I only switch phones every 4 years or more so start from novice every time. Well curated and pitched docs meant no need to find a human to translate and felt confident getting sorted but so far not bombarded, this may be the element that most impressed.”

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Posted 3 months ago

“great phone and quality must buy”

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Posted 3 months ago

“I got a good deal for my new phone, however they forgot to send me my dpd tracking number so I had no idea when they were coming and my phone was sent back as they're not allowed to leave it in a safe place or with neighbours etc. However, once I got that sorted and my phone was sent again, it came very quickly. Make sure they send you the tracking number if your'e getting it delivered by dpd, and if they haven't sent it within the first day or two, contact them on their website to get it sent.”

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Posted 3 months ago

Hello Hayden Thank you for your review. We are sorry to hear you didn’t receive a tracking number, this is automatically sent to a customer’s email once the order is processed, its also available within a customers My Account area. It’s unclear why this wasn’t received and thank you for bringing this to our attention, we’ll be investigating this internally. Kind regards Chris | Mobiles.co.uk

Posted 3 months ago

“Upgraded my contract. Spoke to gunjan and she was excellent. Listened me carefully and offered me the deal I wanted for upgrades. And mobiles.co.uk is excellent as well as been with them for long and never had to call or contact them as nothing never went wrong”

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Posted 3 months ago

“⭐⭐⭐⭐⭐ I had a great experience with mobiles.co.uk. The ordering process was simple, the prices were very competitive, and the cashback information was clearly explained. My order was processed quickly, and communication throughout was excellent. The cashback claim system was easy to use, and everything was handled smoothly. I would definitely recommend mobiles.co.uk to anyone looking for a good mobile deal with reliable service.”

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Posted 3 months ago

“Had a great experience when I had messed up my order! The service was brilliant”

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Posted 3 months ago

“Very happy with my new phone and contract, next day delivery”

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Posted 3 months ago

“Im trying to find out how to cancel my direct debit. I ordered a sim card and it still hasn't arrived. If someone could contact me and tell me how to cancel, that would be great.”

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Posted 3 months ago

Hello Michael Thank you for your review. I’m sorry to hear you’ve ye to receive your SIM. Thank you for accepting my call today, I’m pleased to have offered a resolution. Kind regards Chris | Mobiles.co.uk

Posted 3 months ago

“The transaction with mobile. Co.uk was excellent from start to finish excellent service 👏 👍”

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Posted 3 months ago

“Great, fast and efficient service and great price!”

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Posted 3 months ago

“Sim card dident arrived yet order on 9th still wating for it very bad service do not recommend”

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Posted 3 months ago

Hi Raj Thanks for leaving us a review. I'm sorry to hear you haven't received your SIM card; I can understand how disappointing this must be for you. All our SIM cards are sent as ESIM cards which means a QR code from the network provider is sent to your email address; unless you specifically requested a physical SIM. I will contact you today to clarify which SIM you ordered. Kind regards Amy - Mobiles.co.uk

Posted 3 months ago

“Fast easy service”

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Posted 3 months ago

“A very good experience with ID, must comment on the knowledgeable gentleman who listened to what i needed and actioned my request (what a breath of fresh air) who signed me up he's a credit to your company unlike my past experience BT and EE ( I have been with for many years)”

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Posted 3 months ago

“Best prices and service around. Very happy customer!!”

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Posted 3 months ago

“Changed from Sky mobile to ID via mobiles.co.uk. Very straightforward process with no complications. Thank you for excellent customer service”

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Posted 3 months ago

“Very fast and reliable staffs members are vert helpful”

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Posted 3 months ago

“Great prices, offers and deals. Handset delivered very quickly and well packaged. Really easy to navigate the website and complete the order.”

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Posted 3 months ago

“I haven’t received a SIM card. Vodafone have transferred the number. I now have no service. But I’m paying for both providers the old and the new.”

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Posted 3 months ago

Hello Martin Thank you for your review. We’re sorry to hear that you haven’t received your SIM; I understand the disappointment this would cause. eSIM’s are sent by email from the network provider, if this hasn’t been received then please contact them for this to be resent. Apologies for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 3 months ago

“Great service. Just waiting on my number to transfer over. Thank you.”

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Posted 3 months ago

Mobiles.co.uk is rated 4.7 based on 37,960 reviews