Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,424 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,424 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

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“Really easy and great prices”

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Posted 3 weeks ago

“Very smooth ordering experience, fantastic prices compared to buying direct. Received a very formative document explaining that direct debit is paid in advance of the months usage but not due until around the time the SIM is expected to arrive. I've yet to claim cashback via redemption but have read that it is easy to do.”

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(Vodafone-Sim-Only-Deals) - Posted 3 weeks ago

“Mobiles.co.uk website was easy to navigate, full of pertinent information and advice. The purchasing process was also simple and straightforward, with little or no extraneous questions. Purchased the mobile on Saturday, delivered the following day. The fact that the mobile phone contract was by far the cheapest was the icing on the cake.”

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(Motorola Razr 50 Ultra 512GB Midnight Blue) - Posted 3 weeks ago

“Easy to use great offers”

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(Id-sim-only-deals) - Posted 4 weeks ago

“Knew what I wanted, asked him Questions, easy going”

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Posted 1 month ago

“Brilliant service and fast delivery. Thank you.”

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(Apple IPhone 15 128GB Black) - Posted 1 month ago

“First class service,could not fault it”

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(Samsung Galaxy S23 FE 128GB Graphite) - Posted 1 month ago

“Very helpful and good value.”

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Posted 1 month ago

“Very professional company. So quick and easy to get my new phone and communication was great.”

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Posted 1 month ago

“Easy and quick process for swapping number. Fast delivery and very reasonable prices for handsets.”

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Posted 1 month ago

“Loads of choice and brilliant deals.Speedy,informed delivery service.”

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(Apple IPhone 15 Plus 256GB Black) - Posted 1 month ago

“Couldn't fault anything from the application to the delivery thank you”

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(Samsung Galaxy A35 5G 128GB Awesome Ice Blue) - Posted 1 month ago

“I have tried and tried to contact about the delivery of my phone and I have not yet still received my phone”

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Posted 1 month ago

Hi Leah I'm so sorry to hear you haven't received your phone. I have sent you an email, can you please respond so I can help find a resolution. Kind regards Amy - Mobiles.co.uk

Posted 1 month ago

“Excellent as always saving each time”

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Posted 1 month ago

“My second sim card. Great to deal with and no issues.”

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Posted 1 month ago

“Pleasantly surprised at how smoothly the process was”

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(Apple IPhone 12 128GB Black) - Posted 1 month ago

“Quick easy process”

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(HONOR 90 Smart 128GB Emerald Green) - Posted 1 month ago

“I won’t bother. Trying to cancel after changing my mind was not easy. Unable to set up account on ID Mobile App, in the end I gave up. The SIM is still inside the envelope it arrived in. Cancelled my direct debit and spent over 10mins this morning trying to contact their customer services with the aim of paying my bill, no luck. Customer service no 03330037777 have 5 options, non of which is about bill. After throng 3 times thinking something is wrong with my hearing I gave up. Then went online to their live chat, that was equally useless, I gave up after 5 mins. They want everything done through the App. The same App that I was unable to complete setting up is thesame App I have been asked to pay bill from. I have no intention of stressing my self again, so deleted the App”

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Posted 1 month ago

Hello Naomi Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you are having difficulties setting up your account with ID Mobile. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 1 month ago

“Order not arrived”

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Posted 1 month ago

Hello Thank you for your review. I understand that we are already aware of your issue and that you are corresponding with our Complaints team regarding your order. We will continue to discuss this directly with you by email. Kind regards Mobiles.co.uk

Posted 1 month ago

“I am very pleased to inform that the deals are brilliant. The delivery is suprisingly fast, next day delivery which i'm really glad about and the box was brand new untouched. Would definitely recommend.”

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(Apple IPhone 15 128GB Pink) - Posted 1 month ago

Mobiles.co.uk is rated 4.7 based on 37,424 reviews