Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,729 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,729 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy enough to order with but falsely advertising bundle with new A56, they are not an authorised retailer to offer the fit3, case and charger bundle. THey dont appear on their list of sellers when you claim from Samsung and despite emails and contacts to explain where it was offered and with whom (part of Currys umbrella), my claim was declined. not good at all and very misleading.”

Helpful Report

(Samsung Galaxy A56 5G 256GB Graphite) - Posted 1 month ago

Hello Rob Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your free gift and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed. Kind regards Roshni | Mobiles.co.uk

Posted 1 month ago

“Very good and cheap deals very worth it”

Helpful Report

(Id-sim-only-deals) - Posted 1 month ago

“Great service ,prompt delivery and fantastic pricing”

Helpful Report

(Apple IPhone 16 128GB Pink) - Posted 1 month ago

“Excellent prices and great service. Easy, straightforward ordering process.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 month ago

“Couldn't be any easier, brilliant, fast delivery 👏”

Helpful Report

Posted 1 month ago

“Very disappointed my cashback didn’t track for 2 separate upgrades I did due to mobiles.co.uk denying I purchased through top cashback when that was untrue.”

Helpful Report

Posted 1 month ago

Hello Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your Top Cashback and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“This is the first time taking a mobile contract. Contract was easy to take and the sim included had the wrong tariff but I was then told by customer service they will solve the issue. I have also returned the mobile and was given my refund . I was also given a free returns label by the staff as I wasn't sure what address to send the returns item. This is a professional company who have great deals on there end. Selling brands which are not usually available from other stores”

Helpful Report

(OPPO Reno 12 Pro 512GB Space Brown) - Posted 1 month ago

“Arrived before expected delivery date , very fast delivery, arrived carefully packaged no problem”

Helpful Report

(Apple IPhone 15 128GB Blue) - Posted 1 month ago

“Excellent service at an incredible price.”

Helpful Report

(Samsung Galaxy S24 128GB Onyx Black) - Posted 1 month ago

“Great deals and great service!”

Helpful Report

(Apple IPhone 16 128GB White) - Posted 1 month ago

“I purchased a new phone contract (Pixel 9 Pro XL with Vodafone) through Mobiles.co.uk approximately a week ago. I chose to keep my old number and chose the option to have the old number ported to my new phone via the e-SIM option. Yesterday (13th March 2025) was the day my number was supposed to port across. My phone got disconnected from Lebara (my old sim provider) at about 9am. But Vodafone never connected my new SIM. I spoke to Vodafone and they informed me that they had no details of my contract as mobiles.co.uk had not sent it across. This was about 1pm. I then contacted mobiles.co.uk and they said that Vodafone would send me an email with a QR code to scan to connect and that I would have this for 6pm. 6pm came and went. I contacted Vodafone, they said to give it until midnight. This morning (07:40am 14/03/2025) my phone is still not connected and I have not received any emails - and yes, I checked junk. I am disabled and my phone is my only way of keeping in contact. I am expecting some phone calls, including from the hospital - but I will not be able to receive these without a phone number. I won't be using mobiles.co.uk again as in essence I just have a phone that I can only use as a WiFi device and I guess I have lost my phone number - which is also my business number. So I will now lose potentially quite a lot of business through this. Very costly mistake.”

Helpful Report

(Google Pixel 9 Pro XL 512GB Porcelain) - Posted 1 month ago

Hello James Thank you for your review. I’m very sorry to hear of your experience and apologise for the delay in you receiving your SIM; I understand the concern and inconvenience this would cause. I have sent you an email to discuss this further and hopefully provide a resolution. Kind regards Grace | Mobiles.co.uk

Posted 1 month ago

“Excellent quick service”

Helpful Report

(Defence IPhone 16 Bundle) - Posted 1 month ago

“Good buying experience, but I returned the phone as it wasn't what I wanted. I instigated a return, but was disappointed that I had no email confirmation that I was doing a return. I received an email with the address to return the phone. I would have expected an email confirmation that I was returning the phone and cancelling the contract.”

Helpful Report

Posted 1 month ago

“great deal, fast delivery of the ordered product and sim was activated the same day i got it instead of having to wait a couple of days or phone up”

Helpful Report

Posted 1 month ago

“Clear pricing, super-fast delivery - happy customer”

Helpful Report

(Apple IPhone 16 128GB Teal) - Posted 1 month ago

“Website was clear and easy to see what was on offer and exactly what is included in the contract packages. Easy to scroll through and select. Order was placed and new phone delivered the next day, even though that was a Sunday. Excellent service, very happy and have recommended to family members looking for new phone contracts shortly.”

Helpful Report

(Google Pixel 9 128GB Peony) - Posted 1 month ago

“Easy ordering and good communication”

Helpful Report

(Apple IPhone 16 128GB Black) - Posted 2 months ago

“it was totaly awesome, Quick responce and gud network”

Helpful Report

Posted 2 months ago

“Have only just joined and I’m happy and impressed with the service received from the initial call to the smooth and easy transition to new network. Will and have been recommending to others.”

Helpful Report

Posted 2 months ago

“Signal is not good enough at my house”

Helpful Report

Posted 2 months ago

Hello Mohammad Thank you for your review and for taking the time to speak to me today. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve been experiencing coverage issues with your contract. We recommend you speak to your network provider directly as they may be able to troubleshoot the issues you are having. Kind regards Chris | Mobiles.co.uk

Posted 2 months ago

Mobiles.co.uk is rated 4.7 based on 37,729 reviews