Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,904 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,904 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“Very fast and reliable staffs members are vert helpful”

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Posted 1 month ago

“Great prices, offers and deals. Handset delivered very quickly and well packaged. Really easy to navigate the website and complete the order.”

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Posted 1 month ago

“I haven’t received a SIM card. Vodafone have transferred the number. I now have no service. But I’m paying for both providers the old and the new.”

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Posted 1 month ago

Hello Martin Thank you for your review. We’re sorry to hear that you haven’t received your SIM; I understand the disappointment this would cause. eSIM’s are sent by email from the network provider, if this hasn’t been received then please contact them for this to be resent. Apologies for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 1 month ago

“Great service. Just waiting on my number to transfer over. Thank you.”

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Posted 1 month ago

“Everything went very well although it was all done by email.”

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Posted 1 month ago

“Quick, easy and great offers.”

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Posted 1 month ago

“Overall very good service for order #143692921, but in the Defence Bundle Pack you have sent us a phone case for the iPhone 17 Pro Max, instead of the iPhone 17 Pro. So it's too big: can you please provide a refund, because we'll have to buy another one immediately - we're going on ski trip and to not have a phone case will be disastrous! I'd expect to receive £25, please. Thank you.”

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Posted 1 month ago

“Very smooth process, such a relief after my phone broke days before Christmas! Would definitely recommend and use again!”

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Posted 1 month ago

“I found the assistant very helpful which made the hole process very quick and easy.”

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Posted 1 month ago

“Easy to choose contract and swift next day delivery as usual. What's not to like?”

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Posted 1 month ago

“Super simple to use the app and great deals.”

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Posted 1 month ago

“Very poor”

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Posted 1 month ago

Hello Thank you for your review. We’re aware of your case and the issue has since been resolved via Trust Pilot. Kind regards Grace | Mobiles.co.uk

Posted 1 month ago

“Very good product and service”

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Posted 1 month ago

“It's very good”

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Posted 1 month ago

“Very very poor, it’s been 6 days I have not received my sim yet , on chat it’s hard to tell type and keep asking same same details we are not robot. I was asking to upgrade my son s sim they sell new sim and disconnected the chart , I have 4 sims I will leave ID mobile now , no customer services in any case you have to chat .if someone can not type so what’s then . No customer services at all . Still waiting to get my sim no update”

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Posted 1 month ago

Hello Mrs Rauf Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“Good , very helpful using from last many years”

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Posted 1 month ago

“5 days after new phone and contract purchase via mobiles.co.uk the phone arrived within one day but no eSIM. Neither mobiles.co.uk or ID mobile able to resolve and each pushes me back to the other.”

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Posted 2 months ago

Hello Michael Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“Contact to be made through chat, no call option. Sim did not arrive so must go in person to a store to get a replacement.”

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Posted 2 months ago

Hello Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your SIM card and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 months ago

“Fast dispatch and delivery of SIM card. Kept updated at each stage of the process with emails”

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Posted 2 months ago

“By far beats the proce of my previous contracts with other providers and was an easy setup”

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Posted 2 months ago

Mobiles.co.uk is rated 4.7 based on 37,904 reviews