7 days now since rceiving my phone and still no service. I have spent hours on the phone trying to get someone to own the issue and sort it and call me back. I have been passed from vodka phone to car phone warehouse to mobile.co.uk, each blaming the other and as time passes, I still have no service. I bought the phone to use on holiday. It is 6 days on and I am out of the UK with still no service. It has been an appalling experience and I would strongly recommend you do not use this company. I will now be cancelling my direct debit. My most recent exchange led to someone from mobiles.co.uk promising to call me back as I explained in my 10th call the terrible experience I was continuing to have. No surprise he didn't. Appalling. Do not use.