I ordered my phone through mobiles .co.uk. I had to book a day off work to be able to accept the delivery as they only deliver 9 to 5 Monday to Friday and I work full time. After the phone was delivered I discovered that it didn't work so I called them and they said they would need to arrange to collect it as they wouldn't let me take it to a store to be exchanged. I was unable to take anymore time off work so I arranged to have it collected from work which never happened. After many more phone calls being placed on hold for upto 40 minutes this was arranged again to be picked up from work but again no one came to pick it up. After more phone calls again at my expense I agreed to send the phone back by recorded delivery which I was told would be refunded to me but never was. After trying to register a complaint but not been allowed to speak to a manager as I had requested, it was agreed that they would deliver the new phone to my local car phone wear house store. I would never use them again and would definately not recommend them to anyone else.