Although I found your customer service team really friendly and helpful, your performance was hampered by the diabolical performance of the delivery service DPD who did not even attempt to deliver my package on the day and when paid (by you) to do a special delivery on the next day......it arrived 6 hours after the premium time slot. Their response to my complaint was an email stating that the parcel had been delivered (yes...a day late) and with no apology whatsoever. My older daughter changed her mind about ordering from your site because of this. You are losing customers because of them.