Order was accepted and phone was delivered quickly without any issue. However My Account on the website is missing the cashback option. Welcome Pack mentions that free gift as "Save £xxx Cashback by redemption". Have spent many hours chatting to the customer service to resolve the issue but still Cashback option in My Account is missing. Online tracking of cashback (to check which bills I need to submit for cashback, status of cashback etc.) and online uploading of bills for the cashback was very important for me as sending the bills via recorded post is unnecessary pain (especially since I was told before ordering that I will get online option).