I am still waiting for a member of your team to come back to me. I was assured on the phone that the phone being sent to me was a NEW one but when it arrived it is a refurbished one shaking around in a broken random cardboard box. When I phoned to complain I was assured they wouldlisten to the recorded phone conversation when I ordered the phone and come back to me within 5 working days but I have heard nothing since last Tuesday. I intend to cancel the order and have the refurbished phone picked up immediately. This is a dishonest and disgusting way to treat a customer