Ordered iPhone 6S phone on Monday 21st December, had e-mail confirmation of order, notification of dispatch before Christmas and another e-mail and text to tell me DPD would be delivering the parcel on Tuesday 22nd, the next day. Fantastic service I thought. The issue was when delivered I received two phones. When I phoned customer services to explain the situation I was jokingly asked If i would like to keep the two phones. I then arranged for one of the phones to be returned and customer support made the arrangements with DPD to collect the phone on 24th December. After waiting in all day for the delivery van, when it failed to arrive I phoned customer support who helpfully contacted DPD to find out what the problem was. DPD said that they had called but no one was in, or that they couldn't find the house. A new collection was arranged for 29th and this was completed on time. My only grievance is that the direct debit for the two phones had been set up and the upfront costs for the two phones had been taken from my credit card. I am still awaiting the refund and correction to the direct debit instruction and understand that it will take a few days to be completed. I was very impressed with the service and communication and understand that computer systems can go wrong but I still have this thought that the sales team were trying to get there sales numbers up for the Christmas season. If you can sort out these sort of niggle problems then I would definitely recommend you to my family and friends for your prices, speed of delivery and excellent communication.