Very quick delivery and excellent item. BUT if you need to speak to anybody in person be prepared to meet the minimum cost of 13p per minute and to make matters worse your first minute is spent going through the options before being told the last customer waited 8 minutes. Not being Mobile Phone Specialists on ordering asked to keep old number and for the first 24 hours after delivery did not realise you are given a temporary number which you have to sort out with your provider. So 2 days after delivery and many phone calls to EE we now have a good working phone.