I needed to upgrade my t-mobile phone quickly as I was going to be out of the UK in two days. Many things went wrong: (1) I received two email messages saying the payment card didn't work and and to contact them asap. When I did, no one knew anything about it and said the purchase had gone through. (2) Received two text messages saying ring them urgently, and when I did they said the workplace delivery address couldn't be used as they "never" deliver to university (or college or educational) offices although nothing was said about this when the order was place. As I couldn't offer a neighbour to be available for the delivery, had to collect it from a shop --- very unhelpful for my situation. (3) They emphasised I would have to collect it with ID, but I couldn't go so sent spouse who was handed the parcel with no ID at all! (4) When the parcel was opened I discovered that I had been sent a phone with a new number and my specific request to keep the original number had been ignored. A lot of time was wasted ringing around to try to get that sorted but of course it couldn't be in so little time as I was en route to the airport. Bottom line: Only order from these people if you are not in a rush! I have had to travel outside the UK with my old and my new phone (presumably I'm being billed for both). The company should have alerted me when I first discussed ordering that it couldn't be assured of getting sorted in the time I had (because of the way T mobile is linked to EE). Lots of time was wasted phoning around and dashing into a shop to collect it when I didn't have the time. Not impressed. And expecting costs to mount up as I pay for a PAC number and pay for two phone numbers at the same time while I am out of the UK. I wouldn't recommend this company to a friend (or enemy)!