I ordered a sony xperia z5 compact from www.mobiles.co.uk on Saturday and it arrived on Monday afternoon as forecast. On opening the bag from courier I saw a plain white cardboard box which I was surprised about. I opened the box and saw a xperia a5 compact being held in place on piece of white cardboard by some clingfilm type material. This was not what I was expecting and I was a bit disappointed to be honest. Underneath the card that the phone was on, there was a charger, charging cable and set of white sony earbud headphones. As I had received the phone later in the evening I did not have a chance to call mobiles.co.uk that night, well I did try but didn't get through even though I was holding for 40minutes. The phone came with no instruction booklets, or screen covers on front or back and wasn't in a sony branded box so I was a bit suspicious that it was indeed a 'new' phone I had been supplied with. I powered phone up and it seemed to be working fine but I did not insert and activate the sim card as I think this means that the contract is then live. I called mobiles.co.uk the following morning and told them about the situation and they ensured me that the mobile was indeed new but if I wanted a replacement I could order one. I have now decided to order replacement. This process involves me giving old phone to courier, which has now taken place, waiting for phone to be received at mobiles.co.uk and then them sending out a replacement phone to me. So, I received the initial phone on Monday, sent it back on Wednesday and due to Easter Bank Holidays I won't receive the replacement until Monday of next week. I will wait to see how this plays out next week and what condition the phone/box will be in. On the plus side, the personnel I spoke to on phone, when I got through, were helpful and pleasant......