Hi Dear Mobiles.co.uk Im a new customer, I bought a Microsoft Lumia 950XL from you around 1-2 weeks ago. Can I have a chance for a money back, how much was the phone cost??? Few days ago the phone started to be a useless. Missing screen, and the pixels mixing on the screen how I never seen before. Even if I starting to do something. Its so usual already, and Its to expensive contract for me, to buy some kind of strange mobile like this. I think later this is be able to do more worst things. The Vodafone signal is amazing, I love it, and I would like to keep the contract, but I dont wanna pay for this Lumia. The second thing when I using the Highest Windows phone around 1hour… the SCREEN is so many HOT. Anyway the battery life on WIFI connection critical low, my brand new Mobile must connect on charger all the time. I feel so sad, I thought the Microsoft do something amazing, they are growing up, but should fix this strange issues. Im ready to packing back the 950 XL to the original box, and send you back, but I dont wanna pay for this phone. Im sorry about that, and I hope you going to understand my reasons. Thank you to your patience, Alex Jenei.