I have been a customer with mobiles.co.uk for some years now and thought they will appreciate customer loyalty especially when running fully online business. But I couldn’t be more wrong! I have placed a new order on Wednesday and received my meant to be a new phone on Thursday as anticipated, however, once I opened the package it was unsealed, the headphone was missing and the box was damaged from outside and inside. Clearly it happened before the delivery as there was no sign of damage on a delivery bag. Anyhow when I call customer services to explain the situation, the guy I spoke to “Muhammad” he first stated that all of their new phone should be sealed and have headphone. Then he went to check with someone and came back saying nothing but disregarding my concern and keeps trying to convince me to accept a damaged package. Then when he realised I am not going to accept his resolution, he arranged a collection for Friday and confirmed my new replacement phone will arrive on Monday. Collection done on Friday but no phone on Monday not even update. I have called again on Monday and spoke to “Olivia” and she stated that I should get an email from DPD later on Monday to confirm my new delivery and my phone will arrive on Tuesday. Now it is Tuesday evening still no phone neither update. How many more times should I call to resolve a mistake you have made? How long you expect me to be without a phone? How many more empty promises shall I be expecting from mobiles.co.uk? So give me one good reason why should I recommend your company to anyone at all? Or in fact ever do business with you again!