Its a hit or miss with this company: I have ordered twice from this website. The deals are very well priced but I suspect they only allow a certain percentage through on the advertised "best deals" because I couldn't get the same deal twice and then had to go for a more expensive option. They then had a problem with two credit cards so I had to pay be debit ( both my credit cards were clearing with other transactions before and after, so I also suspect that they choose not to pay associated credit card fees!) Customer services call waiting time can be up to an hour when the initial message says waiting time 20 minutes.