Phones arrived promptly for me and my wife. However there were no temporary tel numbers so got delayed 3 days before giving PAC code to o2. In your welcome e.mail also there is no temporary mobile number either so couldn't use online service. When asked to O2 they said, a letter should have been sent! Needed to spend 40 minutes to get security etc done with O2 before they can give us mobile numbers and accept PAC code. Bill for the phones were issued by O2 on the same day when we purchased the phones, even before the phones were dispatched! Essentially charging the customers even before they have even opportunity to use the network. This is ethically unfair and commercially rip off.