Things that annoyed when placing an order a. While placing the order I was asked to provide last 3 years stay history. If 3 years stay history is a criteria then it should mentioned clearing when starting the ordering process. b. As I do not have last 3 years history I was required to call customer service number. I had to call 4 times before I could speak to someone. Everytime I called recorded message was we are experiencing higher than usual call volume. Every time called I waited for 10mins hoping someone would answer. c. While waiting in queue recorded message said you can get all answers in help and support page or email your query. When checked help and support page email option was available to person who had placed an order before for new customer there was nothing.It;s annoying that after spending 10mins looking you realize that there is nothing in page for you.