initially very good when ordering , but the product didn't appear , I had been contacted after order to say that the colour wasn't available hence delay, chose a new one , assured it would be 3-5 days . a week or more later I rang back with no progress and been told that there was no trace of order but someone would call me back . they didn't . eventually a very helpful lady sorted the whole problem out brilliantly and swiftly , and the phone arrived as promised , just month after being ordered. Only wish id spoken with her the first time , I almost went elsewhere but they had sorted my first sim only issue efficiently .not sure I would go back again after this though .